4ourhouse.co.uk reviewed by

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Don't be fooled by the links with Argos and Kenwood etc the item doesn't look new & customer services are awful

Because this company also trades as argos spares and can be reached from Kenwood and Argos sites as a place to buy spares, accessories etc I felt fairly safe when I ordered some Kenwood chef accessories. Though I was concerned that I had been told 2 versions regarding the returns policy (free/not free). The main company is called Connect Distribution Services and they inform me (reliably?) that they are indeed the merchant. I have seen websites under different names: argos spares, 4ourhouse, 4kenwood etc. so check what you are buying.
I wish I had read the reviews below and am seriously considering sending the link to this page to Argos and Kenwood. I can identify with those experiences and agree with them. The comments below have all been made to 4ourhouse customer services and so far they have only offered me their returns service where you may get some money back if they decide to do so.
I ordered a metal cutting blade and a plastic box to keep it in for my Kenwood Chef. The items took 2 weeks to arrive; the plastic box in particular was poorly packed with no padding around it; the parcel was left on the doorstep under my recycling box, not securely delivered (4oh said sort it out with the post office yourself); The plastic box to keep blades was not in a factory sealed box but opened and resealed, there were small scratches consistent with the item having been used and a big enough ding to stress the transparent plastic. When I phoned customer services are not at all concerned, I emailed and asked for a replacement and am now requesting this is writing, their response to my email was to ring at 9am to say I can't have it but they will send a returns label. After I asked several times what their policy is the assistant eventually said that 4ourhouse decide how much money they will refund when they have the item back to examine. She also questioned my assertions that the condition was unsatisfactory,'so you say', I had an email saying I had asked for a returns label when I had asked for a replacement and so it goes on. They do not listen to comments or complaints and they do not so far appear to be very honest.
I will continue to challenge this company's treatmentof myself as it really does look like a con and, no I will not send them back the goods for a vague promise of a part refund nor will I put up with them saying, 'so you say' in response to a complaint. I am now sending a letter (not that 4ourhouse were willing to give me a name or a job title when I asked who I should address letters to) as I do not consider that their customer service and their 'returns policy' is in line with my consumer rights. If I pay for new and believe I am told I am buying new then I should get new and undamaged goods. If they come up trumps and take back their not very new looking goods for a replacement or say, sorry here's your money back I would be more than happy to record it on this site. In the past another compay, La Redoute, sent me curtains which had obviously been sent out before as they smelt of cigarettes. Being a good company they replaced them without any fuss once they were informed that the item was not in new condition or acceptable. That was a sensible policy as they made up for their mistake. 4ourhouse does not seem capable of anything so consumer friendly. I will be searching out smaller, independent suppliers of spares and would advise other consumers to do so as the more Connect Distibution Services/4ourhouse move towards having a monopoly, the harder it will be to get spares and accessories from a reliable company.
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