Very poor service, don't seem to know what they are doing.
tried to order a replacement cable for my hedge trimmer giving make and model. Explained that I had cut through it and I needed a lead with the connection into the appliance on one end and a 3 point plug on the end. Not that difficult to understand you would think. 1st someone tried to sell me an extension lead and then after explaining fully again when I went to order, I was told that he knew what I wanted. Totally wrong part has arrived. Now got to send it back and wait another 2 days (3rd time lucky) to get the part texted so I can order again. Watch this space!