Ordered a replacement front panel for my car stereo after being directed to their website from the Sony website. Thinking that Sony are a reputable company, I expected that their spare parts suppliers would also be.
The order was placed on 18th of October last year. I was to "allow 10 days for delivery". Needless to say, nothing arrived within 10 days. I have since written to them about 5 times about the order. Every time, they say the "anticipated arrival date" is some point in the future, normally a couple of weeks ahead of the date I have written to them on. I am sure these dates are just random ones picked off the top of their head. I have now written to them requesting either an actual, confirmed date of delivery or they can just cancel the order.
I am giving them 2 stars, because I don't think they are malicious, just deeply incompetent.
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