gave this company one star would have been lower if possible
I needed some small rubber washers for my dishwasher, found them on the manufacturer's website, but had to buy through this company. The items were very small in size and very light in weight, only a few grams and could have easily have been posted in a small envelope first class for around 60p. The goods after about a week (not particularly good), second class postage in a large padded envelope and they had charged me £4.25. This seems to me to be a complete misuse of fair and reasonable postage costs. I contacted their customer services department by email explaining that I thought their postal charges were excessive and asking for a refund of some postage costs. As other reviewers have said on this site, their customer services department was unhelpful, quoting that there was picking, packing and postage involved, all of which could have been done for a matter of a few pence. Try not to use this company if you can.
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