speak as I find and will use 4ourhouse every time
I've had problems with my order arriving broken as it is fragile. I had to re-order a replacement and return item for refund. unfortunately second item was also damaged in the post and when dealing with customers service the second time was told to dispose of it and not return it as it had broken glass in it. I am awaiting confirmation of both refunds as of yet.customer services were very helpful at the time of the call.
You sent me an email query which had a space for me to reply. I was unable to use this as my system would not allow me write in that place on the email. I replied at the bottom of the email and returned it but your system does not appear to pick that up so until I chased all this up nothing happened. Once communication was finally established the system worked smoothly.
From start to finish, my whole experience with 4ourhouse has been nothing but excellent.
Firstly the search facility to find the relatively obscure part for my Samsung fridge freezer was much easier than other sites I went to. The description and image left me in no doubt that this was the right part. It was also cheaper than other, more well known on-line sellers. The checkout process was smooth and the confirmation e-mail arrived very promptly.
Talking of promptly, the part was delivered extremely promptly. i ordered late on Sunday 17 November and it was delivered during the afternoon of Tuesday 19 November, so less than 48 hours.
On the morning of the delivery I received an e-mail telling that my delivery was due in a 1 hour slot late afternoon, as well as what number on the named driver's schedule I was. There was a link to track where the vehicle was during the course of the day. Early afternoon, i received an e-mail to reiterate the scheduled delivery time and where the driver was now. About 15 minutes before the start of the scheduled hour delivery slot, I received another e-mail to say that the delivery had been delayed but the driver would make every effort to get it to me within the next hour. I knew that there had been a big accident nearby and the town centre was gridlocked, so was not surprised there was a delay, but appreciated the update. As it turned out, the delivery arrived 30 minutes later, still within the scheduled time.
The part was really well packaged and exactly as described.
As the owner of a small business, who sends packages out daily, i aspire to provide the high quality service that 4ourhouse did with this delivery. Thank you.
We were looking for replacement filter bags for our Delta vacuum cleaner. 4ourhouse online had the exact bags we required and we ordered 2 packages of 5 bags as the postage was the same as if we had only ordered one.
The packaging was brilliant and ensured that the items ordered arrived in pristine condition. A fantastic Company to consider when looking for spares of any kind. I would recommend to anybody !
The web site was easy to use I identified the part fairly easily and once registered I had no hassle in completing the order. A little delay in receiving it and great it was the correct item and now the washing machine is back in action and the wife is happy too, a bonus!
Find this site really helpful with all replacement items for the home, costs a lot less than getting a man who can then can't you can do it yourself if easy otherwise buy the part yourself and then this cuts out the tradesman putting in his/her cut, you then only pay for the labour.
My purchase would have been perfect except that the part I ordered was slightly wrong - it was a replacement cooker knob and the one I ordered was slightly too small. But the exchange worked well and was relatively painless!
Great service every time whether by phone or online.
the product is a quality product which does ''exactly as it says on the tin'''---but to charge very nearly a third of the cost extra as postage is rather OTT. I could have posted a similar item in size and weight for half the price.
Hi, I have only good things to say about the service of the company but need to find out how I can exchange the purchased dishwasher basket for another model as this one does not fit my dishwasher. Thank you for your advice. Laura
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