Laminator arrived day after order, but broke down after approx 15 laminations.
When a2b were phoned they expressed surprise, as the laminator in question is usually reliable, but ordered collection and new delivery immediately, without question.
Collection and new delivery were both next day.
Very impressed by the helpfulness of the agent.
My internet order of an HSM X15 shredder was based on the excellent information and price provided and the delivery service was second to none. I have recommended A2B to friends and colleagues and would have no hesitation in recommending the company in the future.
I was given your website by a friend of mine in the photography business when he heard me enquiring about comb binders, I have never dealt with you before and am always slightly suspicious of dealing via web sites, it must be to do with my age group, however when I saw that you obviously stocked what I required and at a sensible and realistic price I decided to use the land line and call you to place an order.
The telephone response was excellent, not pushy and very helpful, I placed my order with no problems, and when having completed my order was not met with any further hard sell on other products, which was impressive, and finally the icing on the cake was that calling home from business in Nottingham the following afternoon my wife informed me that a parcel had arrived by courier, that as far as I was concerned was the experience of dealing with a company that was switched on and deserved business, considering the awful weather last week, I would have been happy if the parcel had taken a few days to be delivered due to the adverse weather conditions.
Can I finally add that I am the first to complain should I receive bad service from anyone in the retail trade, and in this instance I am happy to continue to deal with you and would in fact recommend you to anyone who enquired, indeed I called Keith, the friend who passed your details to me on the evening I received your parcel to thank him for his recommendation, as a business you could ask for no better a recommendation, thank you, regards
Mike Doyle Photography
Good product competitive price and first class delivery
Great service, excellent delivery. Good price too for the A1 size trimer/cutter.
The order process is simple and secure with good communications about the order status.
I was surprised at the haste of despatch and pleased to receive the goods in less than 48 hours from point of order.
Great service, excellent price, fantastic retailer.
Ordered an A2 laminator - arrived timely and performed well - was very pleased with. After ca 9 months the heating element stopped working. A2B asked for a brief summary of what was wrong with the machine and on receipt then sent me a replacement machine within the week - no quibble / questions or attempts to side step.
Have since ordered further products - all good quality, delivered promptly - and well priced. Would have no hesitation in recommending whole heartily - great company to deal with.
The item came next day after ordering and was wellpacked. Unotunately there is a slight break on the plastic guard but htis was not worth returning the item for. Otherwise a good guillatine. Does what it is advertised as and on the box. In the main very satisfied. Would recommend you to friends/family.
I purchased a ream cutter from their website but recieved an email from them the very nexy day apologising that they only had 2 left which were both damaged and they were waiting for more to enter the country but were able to give me an expected date. I did try to buy from elsewhere but it became obvious that there was no stock in the UK so I decided to wait.
They kept me updated with estimated delivery dates and as soon as it was instock they emailed me to et me know, I purchased immediately and it was deliveryed to me within a couple of days.
Can not fault the service or how helpful they were (and they were the cheapest too :) ). Would use again, thanks
WHEN THE PRODUCTS WERE DELIVERED THE COURIER MARKED ON HIS MACHINE PARCEL DAMAGED.
I THINK THIS WAS DUE TO POR PACKAGING AND NOT DAMAGE IN TRANSIT, THE BOX HAD NO TAPE AROUND AND THE PACKET OF SPIRALS HAD COME LOOSE ALSO.
I HAVE USED THE BINDER AND IT APPEARS OK.
Website easy to navigate. Goods in stock, competitive price, quick delivery. What more could you ask? WIll use them again.
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