Miami to Guatemala, service desk would not let us on an earlier flight even though it was not leaving for 3 hours, was half full and our flight was still 9 hours out. 9 hours later, hysteria at the gate and a angry black woman yelling at people in Spanish over the paging system. flight is late and we have no idea why because no announcement in English. This is in Miami. I went to another gate after we could not reach a customer service agent on their 800 customer service line. The other gate refused to talk to us until I threatened to bring over a nearby police officer.
They angry black women there explained that the plane had a malfunction, they where going to place the sold out flight onto a smaller plane and that I better get in the hysterical line to get a boarding pass before the mass of people speaking Spanish got them all. I went to the AA kisok and demanded that they print us boarding passes since we had no idea we were supposed to be in any line since there was never an announcement in English.
We got on the plane about 2 hours late but it sat for another hour... then the pilot came on and said there would be a delay... at least he said it in English too this time. Bags from someone who did not get on the flight had been loaded and they would have to get theme off the flight before we left. About 7 pm, 4-5 Union Slugs pulled up beside the aircraft and immediately inserted their thumbs in their own behinds and sipped coffee and ate their lunches. once in awhile one of them would jump out of their warm truck cab and come closer to the plane but never did one actually do any work. It wasn't until about 9 pm when a supervisor arrived... who looked lie he had been called in from home and was ON FIRE, that these Union Slugs started pulling bags off the plane, process took about 2 more hours, they pulled every bag off the plane, found the offending bags, replaced the rest and we finally took off, about 7 hours late, for Guatemala.
At the end of our trip, from Peru to Denver, we ditched the AA tickets and found a combination of South American airlines into Dallas then Frontier to Denver. We explained the issues to American but they refused to refund the unused tickets. they denied the issues even happened on the way to South America and in Miami.
A few months ago, after we had booked a trip on a sailing ship in Barbados, we discovered the only way to get there was on AA. We were disgusted but bought the tickets against our better judgment. As expected, the flights were plagued with delays, switching of gates without explanation, etc. The highlight was a gate change where the entire flight had to make their way half way across the airport and into another concourse. All the customers made it but one large angry black women, an American Worker, could not find the flight and caused a 45 minute delay.
My wife and I have vowed to never book any travel until we have confirmed we can get there without flying American (and now US Airways) and we can avoid Miami Airport. There is no place on earth we need to see so badly that we would fly American again.
Worst part... American is willing to take the loss, they will not acknowledge the issue In our case and their corporate culture is a septic tank. Watch out US Airways customers, The poisonous American Airlines corporate culture is sure to destroy that airline as well.
I booked a vacation package through a third party company. That company was not that great also, but the worst part of the trip was only one flight with American Airlines. I had a flight from Chicago to LA, first, I was not able to choose my seats for the flights. I had a ticket for my wife and me, but the available seats (even a month before the flight) were in the middle of three seats only. I tried to change it during check-in, the very unpleasing, annoying, stressed woman at the O'hare airport told me it is impossible and she was very rude. (We ended up sitting separately) Since I was trying to catch the plane, I did not argue with her. But the awful service did not cease. When I was on the line for security check, another annoying woman came and told me in a very rude way that I needed to check in my carry on baggage. I said to her that I have to run for the flight and might not catch the plane, she continued her rude attitude and forced me to leave the line and check-in the carry on baggage. (I took the same baggage with all other airlines to other flights with no problem, because it was in allowed sizes) I found out that the first woman actually sent the latter one to force me to check in the baggage just to make me pay $25. I had a similar problem earlier with this company for an international flight, when I had to use this airline as a part of my overseas trip. They charged me for the second luggage, even the actual airline (THY) that had an agreement with AA for domestic flights clearly allowed for two pieces. I came to the conclusion that AA would do anything to steal $25 or $50 from every passenger. After first experience, I had been determined not to use this airline, but since it was only one flight of my vacation package I thought it would be OK. But I was clearly wrong. I had two flights with this company, and I will never use it again. I would not recommend this airline to anyone who do not like stingy companies that do not value their customers. Awful service, awful employees.
Phileas Fogg found this review useful
I have flown with AA for perhaps 20 years now, on a recent flight from Denver to San Francisco I was appalled at the cleanliness of the aircraft. Standards are certainly slipping over the years which is a shame.
Phileas Fogg found this review useful
They are a big company getting bigger= more trouble dealing with individual customers. I fly them 4X a year and its the same song and dance each time, a old plane with some kind of newer technology somewhat able to sneak by. Biggest issue I have is that there is never ever enough room to sit on any of there planes unless you pay to upgrade.
Jeg bookede en tur til Chicago over Manchester fra Kastrup sidste sommer, fordi rejsetiderne og prisen kombineret var det optimale jeg kunne finde. Jeg bookede gennem kilroy.dk skal det lige siges, men det var American Airlines, der var sælgeren.
På afgangsdagen blev flyet til Chicago aflyst pga. uvejr, hvilket selvfølgelig var reelt nok. Vi tog så til Manchester og skulle der kontakte American Airlines mht. ombookning.
I en sådan situation har man krav på ombookning inkl. evt. overnatning og mad på hotel om nødvendigt, plus to telefonopkald - et privat og et til ombookningskontoret hos flytselskabet.
Vi blev sendt på hotel og skulle have vores telefonopkald mht. ombookning.
Problemet var bare, at på hotellet havde alle passagerne fra det aflyste fly adgang til to telefoner i receptionen, som man så måtte stå i kø til.
Hver ombookning tog 30-45 min. Så selv med kun tre hold rejsende foran i køen, så stod vi små tre timer i kø, før det blev vores tur.
Selve samtalesituation var ubehagelig - kombination: langdistance opkald foretaget i en lobby på engelsk er ikke optimal.
Derudover var der meget dårlige muligheder for at finde alternative rejseruter. Vi måtte selv foreslå hvilke mulige ruter vi ville have vedkommende til at søge på, fordi der var ingen fornuftige forslag at få. Hver søgning tog så 5-10 min. Så det var en temmelig umulig situation.
Konklusionen blev, at vi mistede 1½ dag, og måtte indfinde os i knap 24 timers rejsetid og to flyskift for at komme fra Manchester til Chicago.
Vi nød så vores ferie, men da vi så skulle hjem fra Chicago over Heathrow, var der problemer igen.
For under ombookningen var vores Heathrow - Kastrup booking blevet slettet. Og det var selvfølgelig et gedemarked at få det på plasds: det involverede at skulle snakke med British Airways skranken i Heathrow efter at være nået dertil.
Så da vi kom hjem, tænkte jeg, at der måtte være en mulighed for kompensation af en slags. Men sjovt nok var det umuligt at finde noget sted på American Airlines hjemmeside, hvor man kunne henvende sig mht. den slags.
Så med kendskab til lignende situationer, endte jeg med at give op på forhånd efter at have konstateret, at det her selskab heller ikke ligefrem var imødekommende.
Så lektien blev for os: Rejs med et europæisk flyselskab.
I used AA for an internal flight between Orlando and Miami, I was very impressed with the Self Check in Facility, Flight was uneventful, There was a general sense you were in good experienced hands. in contrast to the doom and gloom your not getting any sleep on our night flight to Dublin with Aerlingus.
I will definitely fly AA again.
Our experience was very good. Very efficient.
And our airplanes of AA was better than all airplanes of spain.
We was traveling in a delayed flight and we have to choose another to come to spain. The put a special bus to do not go across all airport and we was afraid of luggages, but the luggages arrive with us. No problem.
I got an mail from them and i even dont know them it said i had an ticket, mailed with an zip i scanned the zip and surprise surprise it was an virus im glad i always scan before i download
you get 0 out of 5
Reason: Tryed to send me an virus
American actually has fantastic functionality, particularly for Advantage members, which at the end of the day is what really matters for getting value from the site.
Yes its clunky, yes the interface is not slick, but it would be a nightmare to overhaul, and I can do 95% of what I need to do with my American bookings right there on the site.
Most critically, finding and booking reward flights is very quick, and very easy.
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