AA reviewed by

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Would recommend a one legged rickshaw driver over AA

Miami to Guatemala, service desk would not let us on an earlier flight even though it was not leaving for 3 hours, was half full and our flight was still 9 hours out. 9 hours later, hysteria at the gate and a angry black woman yelling at people in Spanish over the paging system. flight is late and we have no idea why because no announcement in English. This is in Miami. I went to another gate after we could not reach a customer service agent on their 800 customer service line. The other gate refused to talk to us until I threatened to bring over a nearby police officer.

They angry black women there explained that the plane had a malfunction, they where going to place the sold out flight onto a smaller plane and that I better get in the hysterical line to get a boarding pass before the mass of people speaking Spanish got them all. I went to the AA kisok and demanded that they print us boarding passes since we had no idea we were supposed to be in any line since there was never an announcement in English.

We got on the plane about 2 hours late but it sat for another hour... then the pilot came on and said there would be a delay... at least he said it in English too this time. Bags from someone who did not get on the flight had been loaded and they would have to get theme off the flight before we left. About 7 pm, 4-5 Union Slugs pulled up beside the aircraft and immediately inserted their thumbs in their own behinds and sipped coffee and ate their lunches. once in awhile one of them would jump out of their warm truck cab and come closer to the plane but never did one actually do any work. It wasn't until about 9 pm when a supervisor arrived... who looked lie he had been called in from home and was ON FIRE, that these Union Slugs started pulling bags off the plane, process took about 2 more hours, they pulled every bag off the plane, found the offending bags, replaced the rest and we finally took off, about 7 hours late, for Guatemala.

At the end of our trip, from Peru to Denver, we ditched the AA tickets and found a combination of South American airlines into Dallas then Frontier to Denver. We explained the issues to American but they refused to refund the unused tickets. they denied the issues even happened on the way to South America and in Miami.

A few months ago, after we had booked a trip on a sailing ship in Barbados, we discovered the only way to get there was on AA. We were disgusted but bought the tickets against our better judgment. As expected, the flights were plagued with delays, switching of gates without explanation, etc. The highlight was a gate change where the entire flight had to make their way half way across the airport and into another concourse. All the customers made it but one large angry black women, an American Worker, could not find the flight and caused a 45 minute delay.

My wife and I have vowed to never book any travel until we have confirmed we can get there without flying American (and now US Airways) and we can avoid Miami Airport. There is no place on earth we need to see so badly that we would fly American again.

Worst part... American is willing to take the loss, they will not acknowledge the issue In our case and their corporate culture is a septic tank. Watch out US Airways customers, The poisonous American Airlines corporate culture is sure to destroy that airline as well.
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