I have been a domestic home customer of A&A for around 5 years. I am used to paying my £33 per month which is quite expensive, but the service (until now) has always made this a good investment.
In July I received a bill of £133 which I contested as my usage pattern had not changed. This apparently occurred during one weekday between the hours of 14:00 - 16:00 when no one was home. Could the line have been hacked, I asked the A&A service rep? "Who knows" was the response. Can you look into this and review the charge, especially considering my long customer record and history of use? "No" came the firm response from "...but if you would like a migration code then that can be requested online at ..." - I was gobsmacked!
So I cancelled my service. Cancellation charge of £42 (ok - just to get it out of the way) - final month charges were DOUBLED to £65!! Why? "you went over your usage limit by 5GB"...so A&A are charging me £6.60 per GB and again failing to take into account that we were not responsible for the over-use! In fact, I am questioning if there was any over use at all, or whether or not it is actually a fault at A&A's end (or maybe they just like to overcharge loyal customers?).
A truly awful experience - expect high bills and complete lack of support when it comes to contesting them!
Where to start? easy low cost access to guys who know their stuff.
IPv6 as standard.
Control pages that record the state of my line every 100 seconds for the last 3 years. The ability to test and check my line in real time.
Stats that show you what I have paid within a second of incurring them.
(BT manage it about 4 days later!)
On one occasion I suggested an improvement to the VoIP control information to display how many phones were registered and their IP addresses. It was acted upon within HOURS!!.
They tell ME when there is a problem with the line.
I have been with AAISP since it was a one man band, and have watched it grow into an ISP that DOES more than it says on the tin.
I've been around the net for a while now - my first experience was at university in 1995 where we obviously had a big fat connection via JANet, but I've since been connected at home via Demon Internet, NTL:home (later Virgin Media Home) and NTL:business (later Virgin Media Business).
I signed up with AAISP after VM Business messed up my house move and left me without connectivity at home for a month - I work from home, so I rely on my internet connection. I have to admit I was dubious about having an ADSL connection after the reliability I had on cable, and the usage caps were a concern.
I needn't have worried. I ordered a BT line through AAISP, and I pay them, so I never have to deal with BT directly. I later learned that I could get an equivalent speed connection but with much higher usage caps if my backhaul connection went through Be Internet - again, AAISP dealt with the switch-over and it all went seamlessly. I have a block of 32 IPv4 addresses and a ridiculous number of IPv6 addresses at my disposal, and it all Just Worked during the switch-over.
The people at AAISP are excellent - even before I signed up, I was chatting to one of their tech guys on IRC, verifying what the service offered and what would be possible. On the odd occasion when I have had troubles they've been nothing less than helpful and informative - last week Be performed some unscheduled maintenance work and my line went down; I sent an SMS to their support number and got a response explaining the situation within minutes. When I had a power outage this week and my ADSL router switched off, I got SMS messages and e-mails informing that my connection had gone off- and on-line.
The pricing structure and caps can be a little daunting, but are really very simple. You pay in advance for a given number of blocks. Peak-time units are smaller than off-peak units, i.e. you get less peak-time data than off-peak data for your money. You can check your usage at any time via a handy web interface, and get a monthly report about predicted over- or under-usage. If you under-use you can carry forward up to one month's allowance to the next month. If you over-use it gets deducted from your next month's allowance. It's all very fair and reasonable.
Over all, I've been extremely satisfied with the service and reliability I've had with AAISP. True there are cheaper options around, but if you're looking for a clueful ISP that offers that bit more, you can't go wrong.
I've been using AAISP in my business and at home since about 2001. They have always provided an excellent service with friendly, knowledgeable tech support. It's good to be able to speak to people who know what they're talking about when problems occur.
I recently tweeted that I had a problem with my line, at about 10pm. I had a reply from the MD within seconds. What other ISP would do that?
I have experience with numerous other ISPs, some big some small. None of them are as good.
I've been with AAISP for years and they've been flawless. Never slowed down, always available to talk to you get knowledgeable staff even out of hours (many of their staff do extra support from home!)
They're not cheap, but as you get lots free that others charge extra for (multiple IPs, IPv6, SMS notification, 24/7 line monitoring), they're not as expensive as they look either.. and you'll be glad you paid the extra when the unexpected happens and you don't have a call centre to deal with.
We've been using A&A ISP for a few years now.
The only time we had a problem with the ADSL it was quickly sorted out. If you have problems, you phone them and immediately get to speak to someone that is able to resolve your problem - not some first line support that just wants you to try rebooting your router to see if the problem goes away, regardless of whether you've already tried that or not!
Their monitoring is excellent for actually figuring out what is going on when intermittent problems occur. They are expensive, but it's worth it when you rely on your ADSL.
Been with AAISP since 2000 and they are very reliable. It's good for technical people who like things like "no NAT", ipv6, no blocked ports, no port 80 cache, no censorship, no "black boxes". They don't go for these silly "unlimited" deals which is good as I don't want to subsidise other people's bandwidth!
The speeds are far better than previous providers on the same line. The customer service is second to none.
I'd say if you use the internet a lot during the day this might not be for you as the usage allowance is heavily weighted to the evening.
Also if you're not too tech savvy, you may need some help setting it up as the control panel pages aren't at all dummed down.
Overall - solid, very well functioning broadband for people who don't need spoon-feeding with glossy websites and expensive marketing.
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