Ordered two rolls of underlay (one through Amazon then second direct) and as the title states, both arrived ripped open, damaged and very dirty. I contacted abbey carpet upon arrival of first roll to advise and was told that the second roll would be better protected when sent and they would issue a part refund. Neither of these things happened!! Live in a remote location off shetland mainland and needed to work as best i could with the underlay so as to not be subjected to delay on my renovation project.
Ordered bathroom carpet - arrived on time and good service for delivery. However the quality of carpet is disappointing. It was described as thick and confortable. BUT it is THIN and not very comfortable. Disappointed saying the least. The manager wasn't very helpful apart from saying you should have had a sample. Correct but please don't put misleading descriptions.
Underlay arrived on time and intact, though the carrier had managed to burst the plastic packaging so the underlay would have got wet should it have been left in the rain. Not Abbey Carpets fault though this.
The matting I ordered came within 24 Hrs and is just as described on the Abbey Carpets web site. The colour and size were spot on and the ordering process was easy to use. I woul have no problem recommending this company.
I requested a bathroom carpet sample on a monday, it arrived on wednesday, it was good quality, colour and price, placed the order right away and received the carpet on friday. It looks even better than the sample when it's on the bathroom floor. Made the buying a happy experience.
This is the first time I have used Abbey Carpets. However it won't be the last.
The delivery was practically by return of post and I received exactly what I ordered. Cut to the exact size etc etc. The price was very competitive. Shall certainly use this firm again. 10 out of 10 Well Done.
I think the title says it all.
i would recommend abbey carpets, i needed a a bathroom carpet, i found the site easily , they had a great range of carpets and i found exactly what i was looking for. i received the carpet within two days and no charge for delivery. the whole buying experience was so stress free and easy .thank you abbey carpets
We wanted a carpet that was grass green for my son's bedroom (a football fan!) and struggled to find one until we found this website. The carpet was delivered in 2 days and the colour and quality were excellent. I will recommend this website.
Not many shops around that sell bathroom carpet and those that are seem extremely expensive. The bathroom carpet we bought was great quality and the exact colour we wanted. Would recommend abbey-carpets every time. Will return to them next time we want carpet.
The service I received was first class
Ordered some coir matting on a roll for the entrance of my house.
The order process was simple - all done on the website - easy to order, easy to pay. Received 3 emails in quick succession - acknowledging order, confirming payment and letting me know when it would be sent out.
Despatched next day with email to confirm that delivery was on its way. Arrived at my place of work (as specified) early next morning - had it all done and hallway looking good by lunchtime!
Really impressed by the joined up service and excellent stream of timely information - this is an outstanding web-based sales company!
I would recommend Abbey Carpets to all of my friends, great choice and value with speedy despatch.
Bought coir doormat. Ordering process was easy. Free post and packing. Goods delivered promptly and as described, although one or two very minor production defects which are probably fairly common in these mats, but not bad enough for me to complain.
To reply as a company, please log in to your business account.
We offer a full no quibble guarantee on all of our goods and services with a 90 Day Return Policy! Plus all of our products come with a full manufacturers guarantee.