Ordered before midday on Friday & mower arrived before 09.00 Saturday morning without paying extra for weekend delivery. You can't beat that for service considering the delivery distance, (& the weather)!!. Mower was assembled easily with the very comprehensive instructions, but yet to test run, again because of the weather. The inclusion of the additional service pack was an added bonus. I would definately recommend this supplier.
After looking around to buy some PPE gear both online and at a few local stores I decided to give Abby Garden Sales a try.
I tend to be a bit fussy and cautious when it comes to buying online, hence I guess there are only a few places I actually purchase stuff from online, call me old fashioned but it works for me.
I ordered my PPE gear, ordering went like clockwork. The time window was clearly stated for delivery within seven days and sure enough my goods arrived within that time. I liked the communication too which meant I was there to take delivery even though I gave instructions during ordering to leave at an alternative address should I not be there to take delivery.
The parcel arrived well packed and undamaged and the goods were exactly as described and ordered. I was well pleased with my first order and I will put Abby on my short list of companies I will purchase from online again.
I ordered an Echo chainsaw on 28th December 2013. As I hadn’t received a despatch email by 7th January I called them and was told it wasn’t in stock but it was due in and would be coming next week. Later that day I got an email to say that information was wrong and it would be week commencing 20th January. No despatch email had arrived by 23rd so I emailed again to ask if the chainsaw was in yet. They emailed back to say it would be within 5 working days. I emailed again on 30th to ask again. No reply this time so I phoned them on 31st January and they said they would check and call back. No call back for over 4 hours so I called them again and asked if the chainsaw was on their premises. It wasn’t so I cancelled the order and asked for a refund which they said would take 5 working days. No refund received or any acknowledgement of my order cancelation email so I emailed again and on 5th and 6th February this time they said it take 10 working days to refund. I’m now speaking to trading standards and the credit card company. After cancelling my order with Abbey I placed an order with [External Reference] and the chainsaw was delivered within 2 working days but I’m still waiting for the refund from Abbey Garden Sales. An apology would have been good too.
Good product. The Oregon woodsman helmet replaced a Stihl helmet which was broken in an accident that landed me in A&E. The face guard on the Stihl offered me some protection but I still suffered a dislocated jaw and deep laceration to the chin through the guard. The Oregon face guard looks much stronger and with the clip on chin protection appears to offer more protection for that vulnerable area between safety jacket and bottom of face guard. Ear defenders also a better fit and more effective. The wait for delivery did not really affect me much as the Doc had recommended rest anyway.
I opened the box this morning of my log saw table and looked at the instructions. They started as if the table was already assembled. I attempted to assemble using the parts list at the back but, because the exploded diagram was so unclear I had to take it apart several times as I had put pieces in the wrong place. Frustrated, I rang the Tavistock shop and was told some instructions were missing. They offered to post them but I asked if they could be copied and e-mailed. They agreed to do this but I am still waiting. Having taken a day off work I cracked on and think I have finally managed to assemble it correctly but am still struggling to fit the saw guard. No matter how I try I cannot seem to get it correctly in p,ace with the saw present. I am now faced with sawing without a guard - something I did not want to do. If the photos or drawings were better perhaps I would have managed. Not happy! I searched for instructions and found some on line for an Eckmann which appeared similar. They were very clear with good photos and managed to easily complete and have cut a cole of sample logs. Perfect! Bit disappointed with Abbey though for not sending me the full instructions. Was going to purchase a Masport mower from them. Maybe not so sure now.
Good quality bit of kit for the price, instructions somewhat lacking but eventually sussed out how to put together. The chainsaw clamp is great and almost eliminates the possibility of cutting yourself with the saw, cut up lots of logs without heaving the saw around, gotta be good.
Fautless ordering and despatch. It would have been nice if they had a box to fit the product ( a long hedge trimmer) so that the packaging wasn't a bit of a lash-up and vulnerable. However the item arrived quickly and undamaged. I would certainly use the firm again.