I have not recived such a poor services from an online retailer in a long time.
Received an email of item dispatched, 1st class <external link removed>. After three days of waiting for delivery decided to give them a call.
To my delight I was lucky enough to speak to the most rude and unexseprianced guy that they could employ. Didn't know any customer service skills and I the end hung up on me.
Then phoned back asked for the director who was no better and very obnoxious.
They where telling me that my order hadn't arrived because of a fault with <external link removed> (which is no fault of the customer/ or problem)
And I have to wait more even though delivery was not free.
Asked for a refund and again told I have to wait as <external link removed> Mail has my item (again not customers problem).
I would except a full refund straight away when I have never revived item and am not happy with the there customer service skills or the service.
There are many online shops that sell the same type of equipment as this store that I 100 times better. 'Abaris international' for one who I normally use and will always use from now on.
Fantastic company and excellent costumer communication, for a fantastic product. Good Price, for five star product quality and unexpected fast delivery. This is the second time I comeback to AbbeyPro for its professional products. Pro products for professionals. Thanks a lot and looking forward for the next business, guys. Strongly recommended.
The Petzl product I purchased was not only very competitively priced but also arrived far quicker than I expected. I have already recommended AbbeyPro to other rope access workers, and will continue to.
Got the harness that I wanted fast and at a good price.
Ordered Oregon chainsaw safety trousers and braces having seen the fantastic price. I was even more impressed once they arrived so quickly. They were a really top pair of trousers!
All the chainsaw safety clothing and equipment I have bought, are very comfortable, excellent quality and the prices are oustanding. I would reccommend this company to anyone.
needed braces for my chainsaw trousers and knew which ones but the price varied massively. Found abbeypro and they were the cheapest incl p&p but the amazing thing was that after ordering them received them with 36 hours.
As a first-time customer I am extremely impressed by the service I received from start to finish. Ordering was easy, my order was processed and sent out quickly and I was kept well-informed of what was happening throughout.
Very professional site, got a great deal on a pair of chainsaw boots, time will tell on quality of boots through the year. Liked the fact you can use pay-pal, was going to pay direct but could only do that if I completed personal info reg my card that I really wasnt sure about so had to start proscess all over again but decided to go through pay-pal, no probs.
Shocked to find boots had arrived next day, nice one. Will shop with Abbey pro again.
Oakhill Tree Surgeons.
Recommend Abbey Garden Sales to anyone.
I have always been satisfied with them and I think every one I have recommended them to have felt the same way.
Most of my stuff has been obtained by looking at the site online then talking to Chris for advice before placing order.
Company could do with contacting customer once order is made to say that items are in stock and that order is being processed.
And an email to say that order is being sent.
Instead of the only thing I know is that the City Link is delivering it that day.
Even my special request was ignored, as the delivery man did'nt even try one of my neighbours, and was in the process of getting back in his van when my neighbour asked if she could take the parcel on my behalf.
Items were purchased and after a week of waiting for delivery I contacted them to find out what was happening. I then found out that they didn't have the items I ordered in stock and they were waiting on delivery. I eventually received the items 8 days after I ordered them. I ordered items from another company at the exact same time that company managed to deliver them within 2 days.
The good were as described and sent through quickly inspite of the snow - They were problems with delivery, which abbey pro chased up for me .
I did write in the special information or similar part of the web form that I'd like to know if the jug I'd ordered was ideal for the use I intended - It just got posted through and it isn't really ideal for measuring out 2 stroke oil. Disappointed they didn't respond to the query.
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