Very rapid service of the original order. A sizing problem with the gloves was then resolved (after a gentle prod from me) equally rapidly and in a very friendly fashion.
The sales team seem eager to please and to take responsibility for dealing with queries.
After searching for my item (Electronic ear defenders), AbbeyPro were by far the cheapest and despite not having heard of them, their website made me feel confident enough to buy. Fast delivery, great communications - all in all a great experience
Once I had settled on what I wanted, the rest was made easy by AbbyPro. They kept me informed about the progress of the order form start to finish, so I was never left guessing when it was going to arrive.
Ordered some chainsaw boots, which were not in stock, so they kept me up to date on availability.
When it became clear that they weren't going to get them in, they called and talked me through the alternative options.
Great to deal with.
Service matters when there is a problem and as I ordered the wrong size chainsaw blade, I phoned them and there was no problems in exchanging for the correct size. The guy I spoke to was polite and helpful.
I was really pleased with the AbbeyPro website, a quick search for the chainsaw model number on google linked me to the website and the order was placed in a matter of minutes. Delivery was quick and sensibly packaged in a jiffy bag so it could be posted through the letter box, no hassle of collecting from the post office. Well done AbbeyPro.
I purchased a gomtaro saw, the blade of which snapped after using it for the third time. abbeypro failed to respond to 3 emails. On speaking with one of their employees, they told me that Silky would not warranty the product! I tried to explain that they were the retailer, and they were responsible for replacing a defective product. They were not interested, and completely failed to accept their responsibilities as a retailer. I will never use them again
Spent a long time researching online and came across abbey pro. Have not been let down. Easy to use website with useful product advice. Goods were ordered with ease and delivered faster than was stated at the time of order. Would definitely use again.
Despite being out of stock of a product, Abbey Pro suggested an alternative that was clearly superior to the original choice. This did not delay the process and the goods were delivered on time. Moreover they worked well with the courier to ensure that special instructions covering delivery - access to the delivery point can be difficult at times - were heeded. Well done Abbey Pro. I will be back.
Happy with the product & delivery.
NOT AT ALL HAPPY WITH NOT RECEIVING ANY REPLY TO MY TWO EMAILS REGARDING VAT ON SAFETY EQUIPMENT, THIS HAS NEVER BEEN CHARGE TO MY COMPANY IN MANY YEARS, PLEASE CHECK IT OUT.
Green Garden Services.
I ordered my item on a Monday and received it on the Wednesday, very good product at a good price. thank you Abbeypro.
I purchased a pair of electronic ear defenders and set of spare pads. My initial pre order query regarding the item was addressed promptly by email and telephone. Whilst the spare pads were out of stock, the delivery of the full set of items was delivered via courier the dates and times of which were all communicated well in advance. As well as the efficient service, they were the most competitive on price on the web for this item.
I was looking for a silky pruning saw that was different from the Comtaro models. It looks like this particular website offers more choices than previously thought, I had purchased different products in the past. The Silky SUGOL is a masterpiece of a pruning saw, the price is good and the saw has lethal teeth, just the thing tree surgeons need, it is well balanced and with an exceptional handle, well the web offers serious gear, I am impressed.
The web site photo for this item is incorrect as it shows the head set with head band, not the correct one for the helmet fitting.
I enquired if the set fitted a Sthil helmet, and yes it does but the Sthil face mesh does not fit the new ear muffs.. I think you lost an order here.
Does the unit with the head band have slots for a face mesh? I can't see from the web site.
The radio is good. Excellent quality sound. Volume is not variable, you have 4 choices.
What a pleasure it was to buy from AbbeyPro, very quick and easy to use website with the option to use Paypal to checkout it couldn't have been simpler and very quickly despatched, i will definitely be using them again... thank you AbbeyPro
I ordered a pair of Lavoro Daintree chainsaw boots which were delivered in less than 24hrs.
I did my homework before ordering and found that the cheapest I could find them was with Abbeypro.
After wearing the boot for several days working, I am more than impressed, wide enough for my feet, high enough so dust and chips dont get in and comfortable with no rubs or pressure points. More than impressed with boots and Abbeypro.
I have been using V12 boots for the past 5 years in very trying conditions and find them exceptional. I looked in various places and could not find these boots cheeper any where else. Ordered one day delivered the next on free p&p. Would highly recommend this supplier and boots. AAA*. One very happy customer. Thank u AbbeyPro.
To reply as a company, please log in to your business account.