Being new to sea fishing, I wanted advice and looking for some resonable priced equipment. The patience in answering my questions was fantastic. I was so impressed I placed an order there and then.
The items I purchased when they said they would.
I have no hestitation in making a top rated recommendation.
Great service and a willingness to help was amazing.
Order delivered,early next morning. Unfortunately 2 errors, sent 3 oz weight instead of 4oz also sent 30lb crystal line instead of fluo yellow. Very happy otherwise,and have already, placed another order.
Clear and user-friendly website and speedy dispatch of goods.
The staff were able to give me some comparison advice about other equipment on the site.
I had occasion to call after I received my kit to check a technical detail, the call was answered by "people" with the minimum of delay.
A good on-line shopping experience.
I will be back!
Generally good all round but I have 2 slightly negative comments. First, the rod advertised was not in stock and I was given the choice of waiting for a new delivery or taking a different rod. Great communication but surely in the electronic era it would be better to show that the item was out of stock on the screen. The second comment relates to the crazy amount of packaging that was used. Of course a rod needs protection in transit but the size and gauge of the cardboard tube used was excessive. I can only guess at the cost of the tube but would imagine that it consumed most, if not all, of the gross margin generated by a cheap rod sale. On top of the economic consequences it is not easy to see an environmental justification.
I rang them, I got some good advice about products and availability, I then placed an online order, I had a confirmation phone call within minutes to confirm an item and I had delivery the next day. Quality goods, excellent service and fantastic customer service. 100% all the way
Absolutely brilliant customer service and have used a couple of times. Will definately use again. Very friendly and helpful.
My order was delivered the next day and as they was out of stock of the packets of 12 hooks I wanted, they sent me a packet of 25 hooks at no extra charge. First class service and will certainly use them again.
First time I've used AB, only required a couple of spools of line so went for standard delivery, my order arrived next day complete with free gift.
They emailed confirmation of dispatch and the site was easy to navigate and had all the right options, like different delivery address.
Well done guys.
The tackle box (seat) was something I had never considered, and was pleasantly surprised after receiving it as a gift from my son, and having to walk some three miles to a venue, to be able to sit down and relax.
The box was easy to assemble, but three screws needed to fix the legs and four hex nuts were missing. A call to the company
resolved this omission; within 48 hours the missing parts were received and the box ready for use. The fact that it has an extending handle and on wheels, made angling that much more pleasant..
Just recieved a Daiwa 7ht supertuned mag as a birthday gift (lucky guy!) but realised i didn't have enough 15lb line to fill it! Like any kid with a new toy i wanted to get on the beach at once to give it a blast, our local tackle shop, unfortunatly does not stock the ultima bulk spools, they quoted me 7 days min to get a spool for me, not good enough. This is where AB Tackle came into play, i had my line 2 days after ordering, excellent service folks, will no doubt be ordering from you again.
Thanks to all at AB.
The Beach rod I had ordered was out of stock, I was phoned and offered an alternative, it's service like this that keeps you coming back, well done AB fishing tackle !
I wanted to replace a bait needle that I had lost recently and had struggled to find the right one - until I found this website. My needles arrived next day, well packaged and with the free gift I had picked from their list.
AB Fishing Tackle are really on the MARK for customer satisfaction, they have gone to rod bending efforts to give me full customer care. I will have no problem to place further orders with them. Well done AB Fishing Tackle.
Super fast delivery, goods as described, so you know what you are getting.
Don't know what the Complaints department is like 'cos I've had no cause to use it.
To date I cannot fault ANYTHING.
Brilliant all round - Thanks.
My first contact with ABFT & I can honestly say that the service provided was second to none and I will be ordering more tackle from them in the future. Tight Lines!
If they did not have my exact rquirements they phoned up straight away to sort that or an alternative product. Posted that day or the next. I am very pleased and will certaily use them again.
Good service,good prices,curteous staff when they phoned me as i had made a mistake on my order.I will be going back to the site in future.Many thanks
Ordered goods which were delivered as promised. There was a hitch with a few items but these were resolved with equivalent and better replacements for original price. All delivered withn a few days enabling my son and I to enjoy our holiday.
excellent customer service , AB Fishing Tackle phoned me as soon as my order went through , to inform me they where out of stock ,and gave me advise on the best options on what reel and rod to use , order arrived well package , will use again
Before ordering I phoned with a few questions and was given some really good, friendly advise.
Had a good search of the internet and couldn't find cheaper anywhere.
Goods were dispatched very quickly and arrived promptly surrounded by excellent packaging.
All companies should try to be as good as this one, can't fault them at all.
Excellent shop with the best customer service and the cheapest prices!
As a newcomer to the sport i found that the customer service offered by AB was second to none.
Sea Fishing is a minefield of jargon technical information and experience which AB helped me navigate with ease. There patient and candid approach was refreshing as my local shops are only for the initiated.
Delivery is fast
This is what internet shopping should be like
Recently returned to sea fishing after a six year lay off and decided to splash out a bit and update my equipment.
The AB Fishing Tackle site was well presented and very easy to navigate and the prices were great so I put in an order for various items ( including a new rod ).
Ordering and paying was simple, communication was excellent.
Everything that I ordered turned up promptly and was very well packaged and in perfect order.
Would not hesitate to use again.
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