Ability Superstore reviews

Ability Superstore reviews

Excellent
9.3
from 0 - 10
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233 Trustpilot review(s)
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Quick delivery, great value and brill customer service advice

I buy quite a bit of mobility stuff for my mum who needs a helping hand now she's getting older. This company was very helpful on the phone as I didn't really know what we needed to buy. Great service, good value products and quick delivery. Couldn't ask for more. Highly recommended.
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Whow!!

I phoned to check availability of a walker trolley on Friday morning the very helpful lady said she would check with the warehouse and call me back in 5 mins and she was as good as her word( that does not happen very often these days) Yes it was.
Ordered on line on Saturday evening and it was delivered on Tuesday. That is service and the result one very happy elderly father who can now continue what he has done for nearly 60 years of being married take his wife a cup of tea in bed in the morning!!!!
That is really looking after the customer. THANK YOU
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Review by confirmed purchaser

5 STARS

First class service.THANK YOU
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Review by confirmed purchaser

Neck pillow that allows you to sleep in the chair:)

Bought the neck pillow for a relative who sometimes sleeps badly during the night. During the day, if she feels sleepy, she places the neck pillow behind her head / around her neck whilst sat in her recliner. This allows her to sleep soundly without her head lolling forward to stop sleep. Great for adults, good quality filling and looks like it will last for ages. Recommended:)
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Review by confirmed purchaser

Totally reliable service

I have found this company completely reliable and my goods have always been delivered on time by a very cheerful driver
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Thank you, thank you, thank you

What great service and superfast delivery. I needed this item really quickly and the girl on the phone couldn't have been more helpful. I ordered it online at 2pm and it arrived the next morniing. Fantastic. Couldn't be more pleased.
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Good old fashioned service and fast delivery too

Some of the best service I've had for a long time. A great range of products, excellent advice and very quick delivery. All in all superb. Will certainly shop with you again. Thanks
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Review by confirmed purchaser

Spot on service.

Very good price with fast delivery.
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Review by confirmed purchaser

An effective and responsive service for the supply of equipment

Pleased with the customer service offered and with end product
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Review by confirmed purchaser

Great choice of products, very poor delivery service!

I was perfectly happy with everything I ordered from you, and had email notification of despatch on 29th November; however the goods did not arrive , although there was an abortive attempt at delivery on Dec 6th, one week after despatch. The parcel was not left at my home - due I can only assume to Parcel Force choosing to ignore the instruction I'd given with the order, which was clearly displayed below the address label: " If out please leave in back porch and shut door". Instead I got a card through the door 'we tried to deliver. you were out............. will try and deliver next working day.' etc.
The goods finally were left in my back porch today ( 9th December) according to the original instructions; the box was badly damaged and no longer completely sealed, although the contents were fine, thankfully
I suggest you might consider changing to a delivery service that allows parcel tracking and follows delivery instructions properly!
abilitysuperstore.com

Reply from abilitysuperstore.com

Thanks for the review. We use a variety of different parcel carriers and usually Parcelforce are one of the better ones. We will escalate your feedback to our Parcelforce account manager. Unfortunately the delivery service is rather outside of our control and we will continue to monitor the performance of our couriers and thank you for the feedback.
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Review by confirmed purchaser

Slow ability

My experience with Ability superstore was the product ordered was very slow to be posted out and I did contact them to ask when this product was going to be sent, reply was prompt and item was then sent out the next day and arrived a few days after that.

Probably wouldn't use them again as there are so many other companies offering the same products and I would use someone else to see if delivery would be better with someone else.

Product was fine when arrived. But if you want something quickly I wouldn't order from them.
abilitysuperstore.com

Reply from abilitysuperstore.com

Thanks for the feedback. The majority of our items are despatched within 24 hours of ordering. Unfortunately we had sold of the item you ordered and we were waiting for our new stock to arrive which added a couple of extra days to our usual delivery speed. We are currently increasing our stock levels so this should not happen with future orders.
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Review by confirmed purchaser

Quality item, easy ordering, quick delivery.

The wedge we ordered was hard to find until we discovered this website. The result was that we obtained the best item we could find which does the job which is more than could be said about it's predecessor which has been consigned to the bin!
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Perfect in every way

Fantastic service - you don't often get it these days! Great, helpful staff on the phone and the item was delivered within 24 hours of the order being placed. Good quality and the right price too. I will certainly be shopping here again!
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Review by confirmed purchaser

Slow delivery

Nothing wrong with the product but if you want it quickly, try somewhere else. 10 days from order to delivery in this day and age is unacceptable. However if you are not in a rush, this pillow seems to be quite good.
abilitysuperstore.com

Reply from abilitysuperstore.com

Thanks for the feedback. Your order was despatched within 24 hours of the order, however it appears that our courier company, Hermes, was extremely slow in delivering the order. We have escalated this to our Hermes account manager and will monitor the Hermes delivery service very closely over the coming weeks. Thanks for drawing it to our attention.
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Review by confirmed purchaser

Absolutely first-class

Shopping at the Ability Superstore was a very positive experience.. The helpful staff advised me on the choice of product which was delivered within a couple of days. We are very pleased with our purchase.
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Review by confirmed purchaser

Average service

It seems no matter where you shop these days companies are asking you if they have given you good service.. You would think that they would know this already. One can't just buy something without been asked if service can be improved
abilitysuperstore.com

Reply from abilitysuperstore.com

Thanks for the feedback. We are keen to monitor our customer service level, but do not want to annoy customers by asking for feedback. So we are currently reviewing our use of the Trust Pilot review service.
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Review by confirmed purchaser

Good to use again

Had trouble with first pair of Battery heated Gloves and they
were very quick and helpful to exchange them for another pair.
Very nice lady on phone who was kind and friendly, which made
everything go smoothly.
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Review by confirmed purchaser

I would recommend this company.

Excellent service, fast delivery, very pleased with purchase, thank you.
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Review by confirmed purchaser

A nice addition to our table furniture

My mum has brought this piece of furniture for my dad who has Huntington's disease and at the minute he only has a normal chair for their dinning room furniture and needs a more solid and stable but firm chair and this is the one its great thank you
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Review by confirmed purchaser

Good :)

Product arrived and as described. Delivery took slightly longer than expected but it is near christmas. Thank you

abilitysuperstore.com Details

About this company

Visit Ability Superstore

Contact information

Call us on: 0800 255 0498
We live here: Lomeshaye
BB9 7DR
United Kingdom

Category

Ability Superstore is ranked 27 out of 144 in the category Gifts

Ability Superstore is ranked 98 out of 391 in the category

Ability Superstore is ranked 5 out of 11 in the category Hospital Equipment

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