Great products but poor customer service
Review by confirmed purchaser
Love the products Achica offer - great variety and excellent quality. The only problem I have encountered is with delivery. Achica state a delivery 'window' on their website but very often this is completely inaccurate - can cause difficulty if you are going on holiday, etc. Couriers they use are also very variable - I have just been notified of a delivery that would arrive in 1-2 days, but in fact, the courier took 7 days to deliver the package and Achica did little to advise me as to the reason for the delay. On the other hand, when items have failed to arrive, or were not acceptable, refunds are processed very quickly.