Bad customer care, faulty products. Big dissapointment and waste of time!
I purchased 6 items from ACHICA, 4 of them has arrived with faults!!! Customer care can only be contacted by email, which is very inconvenient.
I have managed to return 3 items (a broken vase which was not wrapped at all, a faulty lamp and a faulty chair). I have received emails saying that refunds were sent for the vase and a lamp, nothing adout the chair. So I will have to chase them again!
More problematic story with chandeliers. I ordered 2 as a pair for the same room. They arrived flat packed, so I spent more then 2 hours assembling them only to find out that one of them is missing the top part: chain hook and rose. Customer care is trying to resolve this problem for 2 weeks now, while the chandeliers are lying in the middle of my living room, creating big inconvenience. I found the name of the supplier on the box, looked at their website and found the same chandelier in stock, while ACHICA's customer care still cannot resolve the problem. Last email from them was: Date: 26-02-13 14:10:46 Name: Christine Message: Dear Maria, Thank you for your email. Unfortunately the suppliers have not come back to me with an update, I will chase for a further 3 working days and if I cannot obtain any further information I will arrange a collection and refund for the light fitting. Kind Regards, Christine ACHICA Customer Care
I just don't understand why can't they resolve this straightforward problem - call the supplier and arrange for the missing part to be delivered!!! The experience of shopping at ACHICA has been the worst for me so far, and I do a lot of internet shopping. Hope they will be able to improve the quality control and customer care soon.