Appalling customer service system. no efficiency in dealing with problems
I bought mirrored bedside tables from ACHICA at the end of January.. delivered broken at the end of February,I cut my hand as I was unpacking the item As it was one of a pair of mirrored tables I emailed to say could I have a replacement - if none available I would need to return both. One person contacted me to say they would check with suppliers and then let me know what was happening and ring me back, this contradicted another email from a different person implied there was no replacement and would I arrange a return. Two weeks and 4 emails later I am still waiting for an update. In the meantime another order I have placed is also faulty,12 towels from the same supplier i, was notified as despatched - when it arrived there were only 4 towels! If I had realised how poorly the ACHICA system responds to problems I would not have ordered anything. .. the tracking of complaints is completely random and haphazard there is no consistency. We need a phone number to be able to liaise with one person who takes responsibility for the customer's overall order. I have spent well over £1,000 and so far the only item that has arrived successfully is a pair of secauteurs costing £8.00. I note ACHICA are now advertising on television as the volume of the customer orders increases their already bad customer service can only degenerate further.