ACHICA reviewed by

London, GB

5 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Products look amazing - but don't be tempted - you'll regret it in the end!

I have made many purchases from Achica over the past couple of years. I've had no problems with smaller items: some cool doorstops and other home products. But every single order for furniture or large items has been a terrible experience!!!

I've ordered a bed, a chest or drawers, a hall table and a coffee table. Every single item arrived badly damaged. In 2 cases this was due to poor build quality, and in 3 cases there were issues with the way the product was handled in warehousing or delivery.

In one case, we watched as a single delivery guy ROLLED our coffee table down the street to our house on its LEATHER sides!!! This really should have been a 2-man delivery - they'd charged £50 for delivery, so should have had the money for a better service.

Now the customer service - in summary: very friendly and nice, but entirely inept - they don't follow-up, or respond in a timely manner. Then, if they do agree to a replacement, they want you to wait in for a collection, before making you wait in again for a new delivery on a separate day - wasting enormous amounts of time!
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