I bought a ceiling light from achica late last year mid a renovation project which has tuned out to be incompatible with my light switches. I was months over the returns deadline but thought I would chance achica to see if they would accept. I was astounded when they responded not only with a yes but that they would send a courier free of charge to collect within 2 days and issue a refund. I cannot speak highly enough of these guys, you just don't get customer service like this anymore. Highly recommend.
To reply as a company, please log in to your business account.