ACHICA reviewed by

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Not good so far - Why debit payment way before dispatch date?

I placed my first ever order with Achica today. Before placing the order, the website indicated the products would be available for despatch on 22nd to 29th May but they have taken immediate payment from my debit card. I was most surprised at this. I shop online all the time and have always had payment debited once the goods are dispatched. How can they effectively hold on to my money for more than 20 days before the goods are dispatched???? There must be a clause somewhere in the distance selling regulations. I have now cancelled my order before 2:00pm today so expecting a full refund. At the very least, they should bring up a massive pop up screen to explain this before you hit the payment screen and place an order. I am sure this should not be too difficult a task for their IT dept. The Financial Services Authority requires insurers to Treat Customers Fairly at all times. Which Regulator oversees online selling and will they see this as a TCF issue? The key is to keep customers fully informed and I do not feel I have been kept informed at all. For this reason alone, I will not be using them again. Will revert to my fav online shop Amazon who only debit payment on despatch. I will update this review once I hear back from Achica. Thanks
    Comment (?)