At first you think it's great. The glossy website the reduced price on well known brands, the adverts which include Wayne Hemingway, but that's where it ends. If you order something it will take about a month to get to you. When it arrives it may not be 100% perfect and you question if your really buying seconds or ex display! The price reduction isn't always that good as you can find most items they sell on Amazon cheaper and get it delivered next day. The customer service is rude and obnoxious and keep trying to close your query down without checking with you if your happy with the outcome. On Facebook they reply to your post saying Inbox us, it looks like they care but once you inbox them you never hear again. I am done with them and recommend no-one else fall for their seductive offers as you will be disappointed.