excellent customer care
I have shopped with Achica for the past few years and bought approx 25 items, I find that they source beautiful items that I wouldnt come across otherwise. Everything has arrived in perfect condition just as described. Eight months ago I purchased a hold-all and having only recently used it for the first two times the straps snapped. After contacting Achica yesterday, they replied apologising for this, no further questions were asked about the hold-all and they are arranging free pick up and refund. What more can I say, what a delight to receive such decent service. For me Achica has been a fantastic find and I am very pleased with every aspect of their products/service/website.