Previously I have sent things back as they didnt look as good as they did online, this order was for xmas presents for friends and family and I must say I was impressed with the whole order and in particular the packaging of each piece which will make my final presentation look outstanding. The only down side of achica is the waiting but when it comes it's worth it.
I love all the products i've bought from achica, never been disappointed. They are of excellent quality at a great price that I otherwise wouldn't be able to afford. Only downside is that some items can take a long time to arrive, which can be slightly annoying when you have already paid for them
Delivery of the item is too long and returns are expected too quickly - we had to pay a considerable amount for delivery and return as the item did not look as good in the flesh as it did in an online photo. Very disappointed with the whole process as it is the second time this has happened to us - we kept the first item as we could not find the time to go through finding a courier and re-wrapping the item!
I have been shopping at Achica for over a year and I have been impressed by the range of goods available. Deliveries have been very well packaged and delivered on time . This is important to me as I am physically restricted so have to arrange support. Only one breakage in a year and that was a bottle of lemonade. One disappointment, a cafiterre without a plunger - I didnt notice the small print and went by the picture. Also an oil jug had no cork. The customer care were very friendly but to return these goods would cost me more than their value.
The shopping choice/experience in Doha is so limited that many expats use online shopping like Achica to fill the gap. We use freight forwarding companies such as Aramex to get the goods to our door. I recently ordered 2 Bloomingvale ceramic vases and 4 light fittings as Christmas gifts. The ordering experience was easy. I had the goods posted to my UK Aramex address for shipping to Doha.When the box arrived (costing 43 pounds, including VAT), one of the vases was completely smashed. The reason? Absolutely no packing material had been put inside the cardboard box with the vases - ceramic vase was inside cardboard box inside a larger cardboard box. This was an accident waiting to happen and looked like someone had just taken the box form a shelf ina warehouse and put it striaght into another box without any thought whatsoever. It could have happened at any point in the journey and it was something of a miracle that one vase made it intact. Achicas returns policy requires me to pay to have the goods shipped back to the UK which is simply not worth it. It put a sour taste on an otherwise good online experience. I will hesitate to bring anything that is 'not soft' over again.
I have been a little let down by Achica in terms of my goods not arriving - I had to contact them to be told that they hadn't been able to source them - BUT I still keep using them as I find they do find good deals on a good variety of goods.
The dealings I have had with customer services have been good, as in the replies have always been humble, apologetic and accommodating, but I think they should maybe work a little on compensating money off vouchers to keep their customers.
I have been a subscriber to your emails for a while and always looked forward to see what the daily deals are. Having recently purchased my own home I am enjoying decorating it with character pieces. I was a bit sceptical about buying from a online site with no contact telephone no. No person that you can speak to for reassurances on purchases made, given that some of the products advertised are very expensive, concerned me. . After a while of visiting the site I got some courage to make my 1st purchase at Achica a few months ago. It was for a very expensive sensor bin that cost £195. The product was delivered about 3-4 weeks after purchasing. It was a long wait for a bin! after the long wait I was very very very disappointed to find that the bin had a huge dent in the front. Certainly caused by a big force, I examined the box it came in and realised that was in pristine condition. The only way that damaged product made it to me , the purchaser, was that a damaged product was intentionally placed in a box and posted out tome. What a waste of my time and a huge disappointment Achica has turned out to be. I can never ever trust my money with a company that can undermine the customer in such a way. I don't need useless emails clogging up my inbox. I will not be subscribing to Achica again, and will not recommend you at all.
Regular promotions which are presented well and and quite irresistible. The selection allows a sympathetic review of a wide range of stylish and unusual products. Only difficulty has been the delivery of one item which has been reimbursed.
Delivery options are reasonable but poor competition compared with the delivery times of other online companies who deliver in 2 days. Waiting weeks for delivery seems to indicate that you do not have the items in stock leading to the the impression that the items are cannot be guaranteed when ordered.
Their website is very easy to use and very informative about all items and delivery (once ordered). The delivery company they use is also very communicative & easy to make amendments to deliveries.
The items available are beautiful/exclusive items that can't be bought in 1 place elsewhere. Some very expensive & I could never afford but nice to look at non-the-less. Everything else is just fabulous & at great prices.. I would well recommend this website to all of my friends.
I've made many purchases from Achica over the past months - from large items like rugs and bedside tables through to smaller food & drink produce. Their delivery (& returns, go Joyce!) service is friendly and efficient. Thanks Achica! Jane
I have bought masses of items from Achica. Only one delay due to stock not arriving. I was worried about what to do but managed to navigate web site efficiently and had full refund. All very prompt and efficient. Once had broken items and money returned without question or delay. Fantastic site but very very addictive !
I have now purchased a number of items through ACHICA and I am very happy with the service. I contacted them once with a query and they responded immediately and to my satisfaction. Quality of all goods purchased have been excellent. As with any online purchases I always do a comparison search before buying but prices are not often matched.
I have just received my order of 2 large rugs,Beautiful........ dispatched a couple of hours apart to the same Hub delivery XPD who decide to split to 2 different delivery firms No 1 DPD- fantastic arrived with no issues when they said. the other? No 2 XPD a week later after 3 days of waiting in and several phone calls to a voice mail. totally rubbish, And brings Achica reputation down.......... Why can I not choose a delivery co after all I am paying for it...... Sort it out Achica.!
I look forward each morning to see what's on offer, but on the days when there is so much on offer I almost dread clicking on an item as I know afterwards I will have to go back to the beginning. What a waste of time and effort, resulting often in my not bothering to look any further. Your delivery systems are bizarre, I purchased four rugs together and they came three different ways on three different days. There is also an expectation that I have nothing better to do than wait for your deliveries! On occasions when checking with e.g. John Lewis there has been no difference in price except JL offers free delivery.
Have been searching for a while for a set of bed side cabinets. I wanted something distinctive that would set off the room and had been trawling through the internet and driving around for months, then I saw the advert for achica looked on their site and hey presto the perfect draws were there. Ordering was really simple and an estimated delivery date was shown straight away and I was able to track there progress. Couldn't be easier.
Achica gives you ideas for your home / lifestyle and broadens your horizons to different tastes and countries and make it possible to buy those dreams.
Only downside is when you want something and it says only one left and then find it has already gone. I would love to have some Turkey style pottery which I have seen over there which is not expensive but would make parties special and a feel of summer looking at them. I hope Achica can source some as the markets seem full of them.
Sometimes though the postage does not make it a saving, but as we live away from shops it is like having a dip into an exclusive store. Well done !
I was dubious about Achica's claims of savings up to 70 per cent but its true and I've had a few very good bargains. Twice I've had to contact customer service, which is done by email, and each time they have resolved the issue very quickly. I would recommend Achica.
lightweight parts from thin mdf made to look old.doesnt work
I look on here every day just in case I spot the unusual present or item for my home. I have ordered many things through the last 12 months, from sleeping beds to jewellery. Gift recipients have always complimented my choice and I have never been disappointed with anything I have bought for my own home. I'm not a shopaholic but I like a bargain as well as the quirky and Achica delivers on both counts
i have ordered and successfully received two items from Achica. both arrived before the promised date and both as requested. the items were also at a discounted rate. always beautiful items on the site.
My only down comment is that the items can seem a little repetitive.
In future will buy all my bedlinen from Achica and have already recommended it to my daughter in law and will recommend to all my friends!!!!!!!!!!
I've found this unusual company such quality and their promotions are fantastic!
I browse every day to find out what's available and even what's coming up but on some you've got to be quick. I have saved so much money unbelievable and some gifts unusual. I've recommended to so many friends , even showed the girls at work how much I saved.
Definitely great buys and even better where the promotions are for a short period it helped me get organised in buying Christmas presents I actually started in September my daughters will be over the moon with their Pandora gifts!
I love using Achica. I have young twins & the only time I can shop is late at night! Achica have been great to shop from! I've never been disappointed - great quality and really quick. I have also been impressed with the way they keep you informed about delivery. I love the choice & have bought for my home & gifts for others. It really is great quality at great value! I truly love it. So easy to shop from my bed!
I have recently found a fabulous shopping site called Achica. The items are excellent quality but at affordable prices. I have been delighted with every item I have bought and the choice is varied and there is always something for everyone. I have recommended this site to a couple of people but I will continue to recommend it to all my friends and family as I am sure they will be as delighted as I am with Achica
Achica have an interesting range of products ranging from really good quality, high end to more modest everyday items at really good prices. On the whole quality is excellent. The website can be irritating, rather slow, especially on a tablet, and delivery and account information can be muddled. Products take a while to arrive, but usually come within the advertised time. Deliveries are well packed - more eco friendly filling would be great as there I often a lot of plastic to dispose of. If there is a problem contact with customer services is excellent, really helpful, friendly and impressive.
The supplier made an error when advertising their product. Daniel from ACHICA was very helpful and tried his best to get the original item we ordered. Although he couldn't it was much appreciated he tried his best.
I have purchased twice on achica and had no issue with delivery or quality of goods but recently was delivered wrong items. Due to returns policy I had to pay £16 in postages to return goods that were sent in error. Not sure I'll order any further large items
A great selection of products on a daily basis. I have found the customer service team very helpful the few times I have had an enquiry or any problems with my purchase. All my items have arrived in good packaging with no damage. Achica have informed me in advance of any delays on orders. The reason I give four stars, not five is due to the number of times I have placed an order for something I really like and then get an email from Achica a few weeks later letting me know that they can no longer send me the item due to problems with the supplier. This is rather annoying.
Whilst the goods ordered were fine, the delivery was rubbish and there was a long ( unadvised) lead time between order. & delivery. I received an email (on 2 occasions) telling me the the delivery would be the following day. I tried to change on both occasions but to no avail. Luckily there was someone around on both days (not myself however). Rubbish organisation. This has put me off ordering anything else.
I have been a little unhappy with the slow delivery but the end result was great.
I did not realise that my table would be self assembly which caused me great problems and cost - but I love the product!
To reply as a company, please log in to your business account.