ACHICA reviews

ACHICA reviews

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Review by confirmed purchaser

Great value for money

I ordered and received within 10 days a wine rack which I had been looking in all high street shops for a while and could not find one suitable until I went onto the Achica site.
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Review by confirmed purchaser

IMPRESSIVE, EFFICIENT& RELIABLE COMPANY SELLING TOP QUALITY GOODS.

I bought a beautiful designer rug at less than half the price I'd have to pay in a shop. I was kept fully informed by Achica via email throughout the transaction so I always knew how my order was progressing. Very impressed.
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Review by confirmed purchaser

very good

I would definitely recommend achica
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Review by confirmed purchaser

Say NO to boring goods, late arrivals and frustrating web sites

I love this site. Empty purse - just window shop and keep ideas for future use. If you have spare cash, log on and you'll always find something you like and want. Excellant range of goods at all different prices. The goods have all turned up on time and in perfect condition. I used to spend hours and hours on the internet trying to find goods I liked - now I just log on at ACHICA. I have more time to do the things I want instead of getting frustrated with rubbish websites!
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Review by confirmed purchaser

First class service

Order placed and I was kept up to date about delivery. Cannot fault the company at all . Even the delivery company kept in touch and text to give us what day to expect then a 2 hour window. Will gladly order from achica again.
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Review by confirmed purchaser

Order made OK but still no sign of delivery despite being told it would be by today!

Order made OK but still no sign of delivery despite being told it would be by today! Would normally expect updates but none have been received. This is quite disappointing as I've ordered a sofa which will require some planning on my part in order to take delivery. Therefore, updates on my order are really very important.
ACHICA

Reply from ACHICA

Hi Amanda,

Firstly, I am very sorry you have not received your order.

Someone from Customer Care will be in contact shortly.

Kind regards,
ACHICA
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Review by confirmed purchaser

Excellent !

Delivered as arranged.
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Review by confirmed purchaser

still waiting for my refund

sent articles back have sent email on still waiting for any contact at all about my £76 refund. products have reached you as have had them tracked . so not happy
ACHICA

Reply from ACHICA

Hello Annemarie,

Firstly, please let me apologise that you have not received your refund.

I have passed your details onto Customer Care to contact you directly shortly.

Kind Regards.

ACHICA
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Review by confirmed purchaser

Highly recommended

This is a great outfit to deal with. The goods are top quality and fantastic prices. Everything arrives as promised and well packaged.
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Review by confirmed purchaser

Brilliant Company Brilliant service

I've never had a problem with anything, I had a query with an item and wrote to Achica they responded with the information and then made amendments to the information
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Review by confirmed purchaser

very usual products finds in the comfort of your own home..

Only one criticism is the time in receiving your order.
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Review by confirmed purchaser

"Achica" my friend thought I was sneezing!

I am buying things I thought I would never buy! I have a store of goodies for every occasion for family and friends.
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Review by confirmed purchaser

The greatest selection of items anyone could wish for

Achica is great for either buying for the home, garden, pets, specialist foods, jewellery or just a little treat for myself. I buy a lot of presents from Achica, I can afford to buy a better quality present due to Achica's prices which are discounted even for makes like Chanel. The only thing that I have to be wary of is delivery time, it takes a while for items to arrive from Achica, however, they do tell you expected delivery dates at the time of making an order which is very helpful. I definitely recommend Achica and will be buying again.
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Review by confirmed purchaser

Excellent products at great prices.

I've bought lots of items from Achica over the last 18 months and have been very pleased with them all. I just wish the delivery was quicker.
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Review by confirmed purchaser

Good deals, poor delivery times, and no customer service contact number.

I can't comprehend how you think it's acceptable to not have a contact number for you - such a cop out in my opinion.

Delivery timescales are poor, far too long, although you're quick to take my money.

Charge too much for delivery. Sometimes the savings are less than the delivery, so may as well pay full price with someone else who offer free delivery.

In my honest opinion, I don't always believe your RRPs.

Some items haven't always been as described. I'm deeply disappointed with the mattress I ordered, it's far too soft and had an added layer which was not specified, but with no phone number to call and the fact that I had to discard the packaging as I've just had a baby and had no room, I've not been able to do anything about it.

Some excellent deals, and I find bits that I wouldn't have found or known to even look for elsewhere.
ACHICA

Reply from ACHICA

Hi Amy,

Thank you for your post.

Someone from Customer Care will be in contact shortly.

Kind regards,
ACHICA
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Review by confirmed purchaser

Pleased with duvet set

Pleased to receive duvet set in the state time frame without any chasing or hassle. I like looking for ideas on Achica, just wish that the deliveries could be quicker
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Review by confirmed purchaser

Such a shame!

Two separate orders from Achica and both contained damaged goods. Really upset as one of them was a birthday gift for my dad and because it was 11 days after the item was delivered I could not return it. It's such a shame that everything is so pretty!
ACHICA

Reply from ACHICA

Hello Becca,

Firstly, please let me apologise that your order had arrived damaged.

I have passed your details onto Customer Care and you will be contacted shortly.

Kind Regards,

ACHICA
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Review by confirmed purchaser

Unimpressed

I sent an email to you using this site some time ago stating that the chess board I bought was damaged and havent received any response. There is no way of calling you and chasing this. It feels like nothing is going to happen with the damaged goods I have received.

I dont want to buy anything from your site again unless I know that if something is damaged it will be replaced or I will be refunded.

Pls can you get back to me asap.

Thanks

Amendeep
ACHICA

Reply from ACHICA

Hi Amendeep,

we are very sorry to hear about the damaged item received.
Someone from Customer Care will be in contact shortly.

Kind regards,
ACHICA
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Review by confirmed purchaser

Great choice, regular updates, prompt delivery.

A friend put me on to Achica after having used them for some time. As part of recommending/joining we got a £20 voucher to share which went towards my first purchase. Achica send out attractive daily emails with a great selection of products on offer, in addition to other one-off event notifications such as evening and weekend promotions. The website is well designed with good product descriptions and photos, as well as savings information. Delivery is always prompt (on occasions some product despatches are staggered to future dates but this is clearly stated), with regular tracking emails to let you know where things are. Overall a very good shopping experience, would recommend to family and friends.
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Review by confirmed purchaser

Damaged goods and insulting offer of compensation.

I have spent an absolute fortune with ACHICA in the past so when my goods turned up damaged, albeit six weeks after I had placed the order, I didn't think it would be a huge problem; how wrong I was.
I was told that the damaged item was no longer in stock so I could take a refund or keep the item with compensation. As it was part of a much larger order I had little choice but to keep it or return everything, most of which was already in use and would have caused me a major problem.
I sent photos showing the extensive damage and was offered what was clearly an arbitrary £25 off a £125 item, it was clear to me that no one had given any thought to the facts I had outlined in my complaint. At the vey least I would have expected, given the situation, at least 50% off. It was obvious that ACHICA couldn't care less if I kept the item or not or how disgruntled a loyal customer would end up feeling about the treatment received. It seems to me that it matters not how much you spend with them you are still a small anonymous fly in the ointment of their money making business.
ACHICA

Reply from ACHICA

Hello Alison,

Firstly, please let me apologise that your order had arrived damaged.

I will forward your details onto Customer Care and you will be contacted shortly.

Kind Regards,

ACHICA

ACHICA Details

About this company

ACHICA is an online members-only luxury lifestyle store that is free to join. Members can indulge in exclusive savings on luxury home and lifestyle brands with new, limited time promotions added every day. Chic and desirable home and garden brands are offered at breathtaking prices, only available to our members . ACHICA's buyers take time and care handpicking each individual item to ensure that only the most stylish designer products appear in our promotions. If you would like to contact ACHICA please visit the Online Helpdesk: www.achica.hesk.com and a Customer Care Agent will respond as soon as possible.

Visit ACHICA

Category

ACHICA is ranked 910 out of 1032 in the category

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