activebeauty.co.uk reviewed by

3 Reviews

Review by confirmed purchaser
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Review by confirmed purchaser

Just got part of my order

I ordered 3 things all together. It's been 2 weeks but I just got two of them. How long should I wait for my items? I paid for 3 things and why I just got 2!
    activebeauty.co.uk
    TrustScore 9.4 / 10
    1,262 Reviews

    Reply from activebeauty.co.uk

    Further to your feedback, I can understand why this would be frustrating. Your order was dispatched in 2 separate parcels and it is very common for parcels to get separated in the Royal Mail. The majority of our orders to get to the customer at the time stated on our website, we can only think that your 2nd parcel is delayed in the Royal Mail system. Hopefully your 2nd parcel will be with you shortly.

    Kind regards
    Customer service team.
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