Reply from ActiveGPS
[REPLY]
- Reviews (4)
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- Dominic Brady
- 1 Review
It is rare to find such helpful dedication to customer service these days!
I recently purchased two Garmin products form ActiveGPS.
I had contacted several companies whose websites claimed to have them in stock but once a phone call was made I heard many excuses and was told there were none in the country.
I then spoke with Chris at ActiveGPS on Friday, who said he would find out and let me know. He came straight back with an update on the situation which looked touch and go for the following weekend as i had left it so late.
To my surprise he kept me informed of his conversations with his main Garmin distributor, and pulled out all the stops to guarantee delivery by Thurs evening at the latest.
I was very surprised to receive my products this morning (Tuesday) by courier, well wrapped in brown packaging with the genuine Garmin boxes and products safely inside.
I can now fit these before the weekend and go sailing as planned.
I would recommend this company to anyone wanting helpful, honest and professional customer service, the likes of which is becoming increasingly rare!
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- Frank Bartram
- 1 Review
Great help and customer service.
I contacted ActiveGPS to see if a road traffic information device from Garmin was compatible with my model of Garmin Sat Nav. Their reply was very quick, especially considering the holiday period. I was told it was compatible and so ordered it
When it arrived, me being me, I wasn't sure how to connect it. I contacted their customer services and received prompt replies within a few minutes which solved the problem. (It was an obvious connection really but I hadn't noticed it !!).
I must rate their service highly and would recommend them.
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- Stu Fishlock
- Croydon, GB
- 1 Review
Avoid at all costs!
I bought a Road Angel Gem windscreen mount from this company. It was advertised as a genuine Road Angel product....what rubbish! It came in bubble wrap in a cardboard box..no official packaging at all, more like a second hand product from eBay. The swivel base the road angel sits on was loose with no way of tightening so the unit swivels round all over the place and then the magnet which holds the unitIin place fell off! I had to modify it using my dash mount which was not easy. All I can say is do NOT buy from this company cause it will more than likely be cheap substandard crap!
Reply from ActiveGPS.co.uk
Mr Fishlock sent a less detailed e-mail to us; he did not include the ‘second hand product from ebay’ comment, nor did he explain what was actually wrong with the mount. He gave us no opportunity to rectify the situation, having already modified the part himself. He complained to ActiveGPS on the same day as the above review was posted at TrustPilot. His e-mail was received at 1131 on Saturday 29th December 2013. We replied just over 60 minutes later at 1233 thus:
“Dear Mr Fishlock,
Thank you for your feedback.
I can assure you that we have supplied an official and genuine Road Angel part as supplied by them from their Silverstone offices:
Road Angel Group
Clark House
Silverstone Technology Park
Silverstone Circuit
NN12 8GX
Road Angel supply the Gem windscreen mounts to us loose with each one wrapped only in the red bubble bag. Road Angel supply no boxes and there is no branded retail packaging. Before dispatch we then pack each mount in a brown cardboard box. We are totally reliant upon Road Angel to supply their genuine parts to us.
I will forward your comments to Road Angel. We do not source products on the ‘grey’ or counterfeit market.
Best wishes…”
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- Lukey B
- Midlands, GB
- 15 Reviews
Order was easy and delivery was prompt!
I ordered a Snooper device and requested next day delivery, order was easy and delivery prompt! Can't complain at all.
