I ordered a set of pans on 14th December 2013. They hadn't arrived by the19th so a rang up. I was told that as the pans were coming directly from the supplier that they would have to contact them. I got a call a few minutes later to say that the suppliers could not deliver as the pans were discontinued. I appreciate that this is not Active Mobility's fault as the supplier accepted the order. I was told that my money would be refunded and I requested confirmation of this by email. To date I have not received the said email (06/01/2014) and today I receive an email from them asking me to revue my purchase. I am awaiting my January 2014 credit card statement to see if they have refunded my money before taking further action.
Thought we had ordered 16 inch x 16 inch cushions off the website but received 16 x 18 inch instead. Probably our fault in interpreting the site. No real problem as the cushions fit the chair OK so not worth returning.
Very helpful lady on the phone when I first made contact.
Works ok would have liked some sort of handle, to help when removing it from the bath, when other people need to use the bath. Also some form of padding on the battery would not go amiss, its a heavy item when it slips off, or bigger suckers or a hook fixture up to now my wife is pleased with the machine.
the product i bought was a ladies peewee bottle, i saw one of these whilst on holiday in japan just recently and thought what a fantastic product saw when i we got back i asked my husband to look for one and glad i did.
Grab rails arrived very, very quickly - but the company who put them in the box patterson medical only sent 4 /5 items - despite dispatch note saying 5 items ! phone call to jobsworth woman who was very offhand told me to ring active mobility as though it was their fault or mine. Sorted out very quickly by Active Mobility who kept me informed and apologised for other companys attitude !
JUST RECEIVED TWO PRODUCTS FROM ACTIVE MOBILITY VERY PLEASED WITH BOTH THE ROLLATOR AND WALKING STICK SEAT. WILL HELP ME VERY MUCH TO TRY TO ACHEIVE BETTER INDEPENDENCE WHICH IS ONE OF THE MOST IMPORTANT THINGS WHEN YOU ARE DISABLED.
hi guys it is a pleasure to deal with you no messing about I asked for a folding arm rest for my Evo it was paid for without any hassle notified of despatch and received next day thanks to all concerned cheers and all the very best to you all