ActivInstinct reviews

ActivInstinct reviews

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Terrible

Placed my order & they were happy to take my money then email a day later offering an "upgrade" as the item I ordered was no longer in stock. Products offered on upgrade were wrong size & more expensive than what I ordered so I was expected to pay more because they stuffed up. Generic response to email requesting refund and no apology for stuffing me around.
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Totally Disappointed now Relieved

My shoes arrived today finally! 21 days after they were ordered and 16 days after they were dispatched. I am relieved that the order was actually processed as I was concerned that maybe I had been scammed. I would use this company again but will lower my expectations. I was expecting the shoes to be sent from somewhere in Australia but clearly they were dispatched from overseas. Also, I received no response to the enquiries I sent via the ActiveInstinct website. I believe there is something wrong with the online form. I finally received a response after finding email addresses for the marketing and enquiries departments and sending separate emails. However, this response was clearly not written by an Australian and simply restated the terms of delivery which had already expired. It would appear that the business is managed offshore and whilst I don't have a problem with this per se - I felt the website misleads the reader by appearing to be Australian based.
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No customer service and shoes not delivered.

I ordered a pair of shoes 20 days ago.I was sent a dispatch note 17 days ago advising that they would be delivered within 10 days.I have sent two emails since then, but all I get is more sales junk. No one is bothering to talk to me. They don't give a phone no that I could ring.The next pair of shoes will be bought at a shop.
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Achtung! Mit der Firma stimmt offensichtlich was nicht

Ich habe vor über 3 Wochen ein Produkt bestellt, Der Betrag wurde bereits meinem Konto belastet. Nach einer Woche kam der Hinweis, dass Produkt nicht lieferbar ist. Mir wurden Alternativen angeboten. Ich habe Alternative gewählt. Prompt kam eine Email mit Bestätigung der Umbuchung. Seit dem kommt trotz Nachfragen keine weitere Nachricht! Ich kann diesen Anbieter daher überhaupt nicht empfehlen!
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fehlende Rückesrattung

Warte seit 3 Wochen auf meine Rückserstattung von über 300 €!!! EMails werden nicht mehr beantwortet! Verbrecherverein!
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Achtung! Hier nicht kaufen!

ActivInstinct erstattet keine Rücksendekosten trotz gesetzlicher Pflicht! unglaublich! Hier nur kaufen wer eine gute Rechtschutzversicherung hat! Ich muss leider diese Firma klagen!
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Expensive delivery. Took over 10 working days to get the goods.

Expensive delivery. Took over 10 working days to get the goods. Really bad customer service.
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Expensive delivery. Extortionate returns. Unforgiving.

Well, Active Instinct/Millet Sports, despite having a good choice of products - just hope you don't have to return an item. Purchased a tennis bag for £30 (cheaper than other sites) and then at the end of checkout realised it was £3.95 postage. Although quite expensive delivery, I went with it anyway (I blame myself for that). When it arrived (about 4 days delivery time), the bag wasn't for me. No biggie, I'll send it back. It cost me £5.20 to send it back. If I liked the bag, I wouldn't complain too much about he £3.95 delivery cost, even though, in my opinion, that is quite expensive these days. The cost of £5.20 to return it was just kicking me while I was down. I don't think it's ever cost me that much to return anything before, no matter the size. It's so unforgiving. I can honestly say, unless I am %1000000 sure that it is the product I want, I will NEVER use this company again. I'm so disappointed. My advice: Look elsewhere, or only purchase the item if you know you won't have to return it. Now that I think of it, I should have tried selling it to someone at the club!
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UNA TIENDA MAGNIFICA!!!

Hola a tod@!!.
Simplemente quería dar las gracias a la tienda ActivInstinct por lo rápidos que han sido en enviarme a España las zapatillas Nike y por la buena atención recibida, puesto que en todo momento he estado informada mediante correo electrónico del curso que estaba siguiendo el paquete. Me gustaría dar no sólo 5 estrellas a ésta tienda sino 20 estrellas. Recomendaré la página a todos mis contactos y sin dudas próximante haré una nueva compra.
Una vez mas, muchas gracias.
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Possibly the best shop on the internet!

I was looking around for the cricket bat i wanted (GM Octane f2) but it costed over 200 bucks on some websites!!!!! i found this store and thought it was a scam because the bat was only 126 bucks and free shipping, i asked a few questions about it and in a matter of hours i received a reply. i bought the bat and also some GM gloves for 14 bucks!!!!! they have arrived and i am so happy!!!!! i really recommend!!!
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Big fan

Eventhough there was a delay with my first order, so I didn't receive it for the event intented, they have surely redeemed themselves afterwards. I have now bought from them 3 times, and if the products are not in stock or delayed, they have been good to let me know and keep me updated. It is always great customer service when I have contact with them, and the prices are VERY good! I will surely continue to buy from this company.
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Not happy at all

I ordered my shoes on the 21st of July and I still haven't received my goods, OR received a dispatch email. I'm beginning to wonder if I've been scammed. I have tried to email the company, but have not had a reply. Has anyone else encountered this, or am I just unlucky? I'm just hoping my shoes will arrive soon.
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Review by confirmed purchaser

Great service again.

Ordered shuttles for the Badminton Club, delivered 48 hours later!
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Review by confirmed purchaser

Parfait!

Livraison rapide, bonne communication et produit impeccable! Je recommanderai sans hésiter!
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Review by confirmed purchaser

quick delivery, nice trainers!

the only place I could find what i wanted in a half size! quick, FREE delivery - what more could you ask for!?
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Review by confirmed purchaser

Easy, professional service

The whole process was easy from first look to finalising payment.
Good arrived on time, well packed and in perfect condition.
Many thanks.
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Review by confirmed purchaser

Like shoping from my mother!!!!+++++

Fast and super friendly price!!!
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Review by confirmed purchaser

perfect for walking

the shoes just perfect for me!!1
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Review by confirmed purchaser

Quick and Good Value

Great item, good value, quickly delivered and in appropriate packaging
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Review by confirmed purchaser

Value for money and easy to order

Easy to order and value for money

www.ActivInstinct.com Details

About this company

At ActivInstinct, we are passionate about sports and understand why people participate in sports. At the end of the day it is all about being competitive and enjoying the activity, whether you’re competing against others or just against yourself. In fact passion, ambition, competition and the desire to outperform run through everything we do here, whether it is getting you the best products at the most competitive prices or giving you the best service before, during and after you shop with us.

Visit ActivInstinct

Contact information

Call us on: 08452 702 011
We live here: Unit 4, Hertsmere Industrial Park
WD6 1GT Borehamwood
United Kingdom

Category

ActivInstinct is ranked 3 out of 3 in the category

ActivInstinct is ranked 18 out of 18 in the category Running

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