Royal Mail returned my parcel back to sender as couldn't find my address, soon as I called Claire at additional lengths she looked the matter up and repost the order out and it arrive the next day! Thanks again :)
I was ordering clip in hair for few years. Hadnt bought them for a year now though , but decided to buy again. I was always buying 1b - natural black. And it came brown! Dark brown . Also the quality was much better before. Probably it is the same as in everywhere now- got the customers and decided not yo try hard anymore. Sad.
Recently purchased some Remy Couture Smart Hair, it cost me £189 including delivery. Very expensive, I ordered this for my birthday as a treat. Unfortunately when it arrived it was completely the wrong colour for my hair. So put straight back in packet and returned to additional lengths the same day.
I am now absolutely disguised to have now had the hair returned to me saying I can not have my money back because I pretty much touched the hair and removed one of the packet clips to hold it up to my hair. I never even tried it on! I really am in disbelief and I will be speaking to trading standards about this, after all Arnt clip in extensions class pretty much as wigs, what additional lengths are saying is you can not try on before you buy or even exaiming something your paying nearly £200 for! When paying nearly £200 don't you think this No Returns notice should be fixed on the packet...IF YOU OPEN OR Touch the hair forget returning. I've brought a fair amount off this company too....honestly never had this prob with other supplier either.
Seriously Extremely disappointing And I won't be buying from them again unless resolved and will be telling my friends too.
Absolutely fantastic quality hair, fast delivery and packaged well. Already ordered my second lot of hair and will be using additional lengths to order my hair for my customers extenions in the future.
I love the extensions you sell but it's just a bit disappointing that they go out of stock alot with 613 for weeks at a time and they only sell 2 lengths it would be great to stalk 14 and16 inch also...
Always arrive when expected and beautiful quality hair. I also have a colour ring for both Remi Cachet & Euro Premium hair and any colour I order is always exact! Fantastic range of products to care for extensi
Due to different shipping address the order took 5 days longer to process before shipping (to UK) once delivered there was a £20 cost to pay. I did not mind paying this however if I did not have the cash with me the parcel would not have been delivered and would try again the following day. The TOTAL fee should be included when checking out or at least something which BOLDLY states extra costs will need to be paid for or something to say how much!
Lucky I had money! but very annoying not just for the me but for the UPS bloke who would have had to return the following day.