They've shipped my orders to the wrong address twice, and all they would say is "maybe someone will send it back", and then I sent my old camera in for a quote, they sent me an email as to who to call, and I called and left messages for TWO WEEKS before I was finally able to speak to someone - after being on hold for 15 minutes!! To top it all off they quoted me way under price... This company is BAD NEWS! You are better off buying and selling your equipment on EBAY if that says anything!!!
I paid extra for 2 day shipping when I did not receive it on time and called to see where the package was they said that they couldn't tell me and I had to wait another 7 to 10 days for and inquiry. I had to ask for a refund on my shipping cost. I was not allowed to cancel my order and get a refund and was out a camera for my trip overseas that I ordered in advance and paid the 2 day shipping so that I could have time to get used to it before the trip. Customer Service was not apologetic and not sympathetic to the fact that they themselves could not tell me where the camera was and that they had now majorly inconvenienced me. I will not order from them again. This was unacceptable.
BAD RETRUN POLICY! DEFECTIVE ITEMS ARE NON-REFUNDABLE CUSTOMER SHOULD PAY RETURN SHIPPING CHARGES I have order a TV from ADORAMA CAMERA where the TV cost of (1000 $). The TV didn’t work. When I reported to Adorama they said as per the policy “we won’t accept return if the package was open” and asked me to contact Manufacturer . How customer know that the item is defective or not without opening the package? There is no quality assurance from Adoroma Camera on the product they are selling. If they agree to return, customer has to pay for the shipping charges which are 10 %. Made a very big mistake buying from ADORAMA CAMERA. If i could have bought from any other Seller they would have accepts the return and refund me... NEVER EVER RECOMMEND TO ANYONE.
My wife and I purchased 2x Lumix LX7 cameras a few months ago. First off, it was an amazing challenge to place a order including Canadian border taxes.Like on B&H, this is offered as an option on their website to avoid extra brokerage/border fees. While BH offers a hassle free service in this regard, Adorama is a pure nightmare : none of the 3 sales persons on the phone were aware of such an option, so we ended up waiting for several calls and emails before our order was finally placed...
While my wife's LX7 is functional, mine showed up a few bugs until the beginning. (had to remove and put back the battery to make it work properly). Off course, those bugs started to show up more often after the 30 days return policy (30 days ? what a JOKE !!!) and eventually my camera stopped working last week after several new error messages. The camera is still under warranty but Adorma refuses to exchange it for a working unit - Adorama doesn't seem to care much: the Lady on the phone repeated their "30 day return policy" with a robotic voice twice and hung up on me.
As a professional photographer, this camera had been my "notebook" camera, kept in a leather case and used with extreme care - such behavior is simply unbearable.
I finally sent them an email asking if the camera needs to be shipped to Panasonic USA or at their canadian repair service - NO single answer from Adorama.
Dont buy from Adorama, BH or any local dealer will price match their "deals" and you would be safer for warranty issues: most stores take care of shipping the camera back to the repair center or exchange it for a new one.
I bought a D600 a while back with Mack warranty. The D600 was refunded and I looked to buy a D800 advertised for $2300 on the site. I asked if I could migrate the Mack warranty and they told me to speak to Mack. I did. They told me to tell Adorama that they should refund me the cost of the original Mack Warranty and they would refund Adorama.
When I spoke to Meyer at Adorama again they proceeded to tell me that the $2300 had just sold which was a lie, they told me they had a store display model for $2550 which was brand new with zero shutter count and had never been owned. Within minutes the guy changed the story to pre-owned with shutter count and no Nikon Warranty, not even refurbished Warranty. When I asked him why he told me he did not know (couldn't think of a lie to cover it). He also lied and stated he would refund the Mack warranty but in a few weeks down the road (another lie).
I told him it sounded very dubious and would leave it, he rudely hung up. I called back and spoke to sales and asked if they had any more $2300 refurbished D800s and they told me 'yes we have several' right after being lied to by Meyer.
He even proceeded to send me an email with a quote of which I responded with
"Thank you no. Between the shifting story on shutter counts, new/preowned and cover ups on nikon warranties, plus obvious non intentional attempts to get refunds on past warranties that Mack had already authorized, I would say this is the last time I will deal with Adorama. Very dubious practices."
I never received a reply.
This was a clear attempt at bait and switch to sell me an old camera with no warranty that was above the price of the other refurbished models with warranty just because it was out of the box and they were waiting for a sucker to come to buy it.
I will NEVER deal with them again, and also reported them to Nikon as they are supposed to be an authorized reseller.
AVOID ADORAMA!!! They have become like every other Brooklyn bait and switch camera company.
I received a Nexus 7 tablet for Christmas, which was purchased from Adorama. Upon opening the box, I saw the screen was shattered. I put the cover back on and set it aside, without removing anything from the box or taking the tablet out of its protective plastic. Adorama was promptly contacted (as was the manufacturer). I spoke with a few different customer service representatives, and was repeatedly told they would not help me because the item was past the 30-day return period. I understand the logic in such a policy, however when it leaves a customer with a brand new, fully wrapped, broken item due to the Christmas season, and your company is not even willing to consider these circumstances, there is clearly something more self-serving going on.
I do a lot of shopping online, but have had relatively few customer service experiences, and certainly never felt the need to post something like this. Unfortunately, this is now changing with my recent Adorama experience. I am absolutely appalled at this company’s utter lack of dignity. The responses I received from Adorama has me entirely convinced the company cares about nothing more than making a quick buck -- they certainly seem to have no issue in screwing me over with broken merchandise by hiding behind sketchy “policies” to fatten their wallets.
UPDATE: Apparently Adorama's chosen method for dealing with unhappy customers is to lie and use underhanded character defamation techniques in an attempt to save face. Adorama was contacted December 26, 2013 (the day after Christmas). It wasn't until multiple untimely and less-than-helpful attempts at communication with the company that I came across Helen's name and e-mailed her directly, seeking assistance.
Furthermore, the "blackmail" or "threat" being referred to was taken out of context, presumably in an attempt to discredit my claims. Highly professional. In reality, I closed my final email to Helen with that statement, after she made it clear she would not assist. Any demand of services or goods (implied or otherwise) was purely imagined on her part.
I purchased 2 different external microphones for my DSLR... a stereo/ambient style from [External Reference] and a shotgun style from Adorama. The one from [External Reference] was wrapped in heavy-duty bubble wrap inside a sturdy box, via UPS... and was fine and I am happy with it. The one from Adorama came in a large bubble bag, via "Mail Innovations" (whatever that is)... and only upon opening the bubble bag was it apparent that the package had been crushed in transit. I initially wanted to get a return label, ship it back to Adorama, and exchange it for a new one. But the customer service person went into this whole script about how I shouldn't have accepted it, I needed to send them a picture of the bubble bag "because they don't use bubble bags" and on and on. I had to very forcefully indicate that we weren't going to be doing an exchange any longer, it was going to be a refund, and this was going to be my last transaction with Adorama. Their return policy wants to blame the shipper first, then the customer, and then, and only then, might they take any responsibility. At one point, the guy on the phone said that I would get a refund of all but my "free shipping charge"... they were going to charge me for free shipping for something I received in damaged condition. Un. Be. Lee. Va. Bull. That's not putting the customer first. I was inconvenienced, and not once during the conversation did I hear "sorry" or any recognition that I was being put out for their mistake. Never again. [External Reference] or [External Reference]... anyone but Adorama.
UPDATE 2/11/2014: I finally got the return straightened out, they sent a return label, and I got my refund about 10 days after that. But the hassle I was put through, not to mention my money being tied up in a botched order fulfillment. I've since purchased with other several other online camera and tech stores with no issues.
Horrible experience, I will never ever buy from this company again. I from them bought 5 professional NEC E462 46" LCD monitors because NEC only had 9 and I couldn´t wait for the replacement model to come out. Well, very bad decision. 4 of the 5 units bought from Adorama had scratches on the screen and the protective cloth had tears that showed several times they were unpacked, used and packed again. This is a concealed damage that can be only discovered when the product is unpacked, there is no way to find it just by doing a visual inspection of the package. When I complained I always received canned responses that ignored my explanations and pictures sent. I tried several times but it seemed like we were speaking in different languages. They responses were always nonsense and they blamed on me. To finish my Project I had to buy 4 more units from my trusted NEC distributor and put a complain with American Express (the credit card I used) asking to reverse the payment for 4 of the 5 units, this complain is still being review. This purchase is for my business which by now is 18 years old and on average I buy $50.000 a month and in all my history I´ve never encountered any problem like this or a company so irresponsable. Stay away from this company.
Ordered a wide-angle lens from them on August 31, 2013. It was listed as being in stock on their site. I received a confirmation email from them as expected. A few days later they sent me an email about the item being backordered, and that generally backordered items ship from them in 10 to 14 days. Today (September 15th) I got an email from them saying that the item is out of stock, and repeating their mantra about backordered items. The most upsetting thing here is that this was supposed to be a birthday present for September 18th... Either way, I vaguely remember trying to order from them a few years ago and having a similar experience. I don't know what Adorama hopes to gain by having people order stuff that they don't have in stock... maybe they're just harvesting people's addresses and credit cards.... Anyway, I suggest you don't even order from them, save yourself the headache.
I ordered and payed for an asus ultrabook in July, They had sent it out and I recieved it two weeks late. Unfortuantely after using the book literally twice, it stopped working (this was all with in the first week). So after fighting with them for hours, they told me to speak with ASUS my self (who actually where helpful) inorder for me to send it to be serviced on. Asus themselves told me they didn't recommend servicing a brand new laptop because "its not fair for you the buyer, to have a laptop you have had for a week, to be sent in for repair" they understood, like my self, that I simply derseved to be refunded or have an exchange. So after hours and days/weeks of fighting with adorama, they finally agreed to excahnge it and sent me the return label. So I followed all of their instructions, and had the laptop sent out the same day. After they recieved it (after 5-8 busines days) they had to hold it in order to review that it was "defective" they had to hold it for another 5-8 days to complete their so called review. Finally they marked it defective and upon sending me the new package, UPS arrives at my door (this is almost two month from my orginal order) with the package and wanting to collect 60$ from me for taxes, (which had already been payed) So I am unable to take the package. After arguing with adorama and them telling me they would get back to me and not actually following up, ups comes to my door again, this time with 16$ in charges, and they told me that the charge was a RESULT OF ADORAMA FILLING OUT THE PAPERWORK INCORRECTLY, and they failed to infrom UPS that it was an exchange. Adorama Has refused to pay this amount, and claimed that it was a tax, and that they were going "above and beyond" for having exchanged my laptop therefor they will refuse to pay any extra charges, despite the fact they were responsbile for the charges and broken laptop in the first place. Anyways the laptop is being sent back to adorama, and I will now have to conitnue the fight to get my money back and buy a laptop elsewhere! WORST, CHEAP COMPANY EVER! 16$ isnt that much but its a matter of principle, and this cheap company will not budge on something that they made a mistake on, instead they want me to pay for their mistakes. DONT SHOP HERE, EVEN IF THERE APPEARS TO BE A GOOD DEAL, SOO NOT WORTH THE HASSLE / POOR SERVICE IF SOMETHING GOES WRONG or WHEN SOMETHING GOES WRONG! PAY THE EXTRA BUCKS AND FIND DEALS ELSEWHERE!
On August 9th, I placed an order for a refurbished camera body. I chose 7-10 day shipping. A few hours later, I placed an order for a refurbished lens. I chose 7-10 day shipping as well. I NEEDED both by August 24 so felt comfortable with the 7-10 day time frame. I tracked the packages frequently, like we all do, and saw that the camera and lens had gone out in the same shipment and were travelling together. On August 16, the camera body arrived. The shipping was perfect, the camera was great, I was thrilled. I assumed the lens was a day behind. The lens never came. The tracking said that the package was "non-deliverable" and had been sent to my local post office. After a nightmare of trying to find out what had happened with UPS, I finally was told that the address had been put on the package wrong, by Adorama, but that UPS had corrected the mistake and it would be to me within a week. I called Adorama in a panic because I had to have the lens. They told me that I was welcome to purchase a new lens and have it expedited to me. Then when the original lens made it to me, I could ship it back to them and be refunded. I was entirely unhappy with the idea of putting hundreds of dollars on my card again with the hope that it would make it to me in time. I asked for any kind of compensation; a discount on the lens, a discount on a future purchase, ANYTHING to make me feel like they were actually sorry. They said no. They said that "because the lens was already discounted online, we can't do anything else". Lucky for me I had access to a lens that I suffered through my project with. However, a week later, the lens I had ordered still did not arrive. So after another nightmare with UPS, someone finally was able to tell me that AT THE REQUEST OF THE SENDER (Adorama), the lens was being shipped back to them. I live in Utah. The idea of the lens being shipped all the way back to Adorama made me sick. I called them and they said they will reship it to me when it gets to them. I asked if they would just refund me the money so I could purchase a lens from somewhere else, and they said they wouldn't until the lens has been returned to them. It has been 45 days since I ordered my lens. No one knows where it is. No one will refund me. I have a project tomorrow and I'm filming a commercial in three days. At this point I have to fork out money somewhere else to get the lens I need and hope that someday Adorama will refund me for the money I spent with them. Never again.
Adorama was at one point an legitimate company but this review comes from a list of lies and errors over the last year.
Most of the lies have been due to what they call backorders, even though the item they claim to be backordered will still show as in stock on their website. It's pretty clear that this is a tactic they use to list items they don't actually carry. This is illegal and has happened with my last three consecutive orders.
It's pretty funny too because even if it were legitimate, backorders should rarely if ever happen with today's technology. Yet Adorama, in addition to all the reviews on the internet complaining of backorders, also have an section on their customer service page solely for backorder related issues. The first I've seen.
Also, my suspicions were proven true on my last order when entrapped in a web of lies their manager finally told me that they never actually had the item in stock. And this was for the release of the new Nexus 7 tablet which Adorama, knowing that several people would try to buy it on release day, advertised in several locations on their website as having it in stock and ready to ship within 1 to 2 days. When in fact, they never had inventory till 7 days later yet for those 7 days continued to advertise otherwise. Even worse, they never even sent you an email updating you that it was on backorder.
Some other issues, this backorder tactic at one point created an duplicate order. When I called in to cancel they created an shipping label, charged my card and claimed it had already shipped. Of course it didn't really ship till 5 days later.
I tried to remedy the situation for both of us by giving the tablet to a family member. The tablet had severe backlight issues compared to the other and my family member understandably changed her mind since she never really needed it in the first place. Well when I called in to return it, I was told that they would charge an $75 restocking fee because they would now have to sell it used. This is a lie. There are several items that they sell for several manufactures where they act only as the intermediary. For this item specifically, it is well known that this is the case. Google sells the item, gives Adorama a 5-10 percent cut (I don't know specifically) and then any returns go back to Google. They are simply just trying to score $XXX off you. For this reason alone I will never again shop with them again.
Even their packaging has changed, they used to have logo embedded boxes and padded envelopes. My recent order, the tablet, was sent in a padded envelope only, pretty ballsy.
Basically USPS screwed up returned my package for no apparent reason(wasn't a missed delivery and I sure didn't ask them to return it)
Adorama feels like their customers should pay and waste their time instead of taking it up with USPS.
It's been 3 weeks and I still don't have my item, should of had it 2 weeks ago. They told me I have to wait another 2 weeks to get it(7-8 days to process then the regular shipping speed)! for a total of 5 weeks since I ordered. I needed my item weeks ago!!!! It was a battery grip I needed for an urgent photo shoot.
even THEIR OWN worker agreed on how I was treated, read it in my thread here:
STICK TO B&H/AMAZON! never have had a bad experience with them.
UPDATE: after writing this review and like a hundred emails they finally did what was right. Sent me a replacement and didn't make me wait an additional 3 weeks, this is after the 3 I've already wasted, but still they FINALLY did it!
so props to adorama, thanks.
I gave them 2 more stars, would have been 5 if they would have done this 3 weeks ago and didn't put me through the ringers to get it!
I had the worst experience of my life with Adorama. I reached out to them about some Nikon equipment I wanted to sell so I could buy a second full frame DSLR. They were all over me to "get" my equipment in the store -- calling and emailing like crazy, sending me pre-paid UPS label...etc. I was impressed at how responsive they were. Then I sent my equipment and was told that within 5 business days, I would have a quote. Then I never heard from them. I really needed the 2nd body for an upcoming photog job, so I started to panic, I called them, emailed them and started getting pretty upset about the length of time I was waiting. I felt so uneasy that I may never hear from them again. Finally they got back to me with an offer, $1000 cash (which is not very much for what I gave them) or I could trade for a brand new D600 for $750. A new D600 goes for $1999 so I thought I should get the new camera through them instead of taking the $1000 and having to shell out another $999 for a new camera. I asked 4 times on the phone if the D600 was BRAND new or if it was REFURBISHED and was told without a shadow of a doubt that it was NEW. I would not have bought it if it was REFURBISHED because they are ALL over the internet for $1400-$1500 refurbed. I wanted NEW camera. I was told over and over again that this was a NEW camera and the quote was "IT HAS NEVER BEEN USED". LIES< LIES AND MORE LIES> I let them charge my credit card $750 and was shipped a USED D600 -- it is even in a box that says "REFURBISHED" on it and I only have a limited 90 day warranty on it because it is used, and on the receipt it says the retail value is $1499. I was totally screwed. I hate this company. I do NOT recommend using them for trades on your equipment -- they lie. I have emailed them that I want a pre-paid return label for UPS, and I am not shipping this back until I either have my used equipment in my hand OR the $1000 they quoted me. I don't trust them one bit so I will see how this plays out.
I ordered a Nexus 7 tablet when the price was $199. A day later, I saw Staple's offer the same tablet for $169. So I emailed the customer support for price matching.
The next day, they responded and declined to match the price. On that same day, they put the same tablet with its tablet cover for sale on Ebay for $174 in new condition! So I emailed the customer support about this. It has been two days now. They still can't decide if they want to match their own price. How hard can it be?
Seriously, I could order that $174 tablet with the cover from Adorama through Ebay and return this $199 tablet. But it would be much easier if Adorama would just match their own price!
They want that extra $30 profit at the cost of a customer. Where is the logic in that? If they can't deal with this $30 price matching, I won't trust them with any order worth more than that.
Update: 7/25 Returned the tablet. Although Adorama says that it's Ebay who offers the discount, Adorama customer service should have respond to my price matching more quickly (same day, not two days later). If they have done that, I could order the one from Ebay. What is the point of a retailer like Adorama without good customer service?
I have purchased a samsung smart 3d tv a week ago and was having some problem with it.it getting off automatically and smart tv is of no use.which ever video i wish to play but alas nothing is playing...so i thought of returning the item but they say that they cannot accept the item.They said within 30 day they accept returns.if i want to return the item the item should be unopened..how in the world i would know that the item is defective without opening it.. its a $800 value..I will never ever buy from adorama in future neither will recommend to anyone..All the other stores or if buy online also every one accept except adorama..very very very poor and I.m soo disappointed.
I made a very big mistake buying from here.If i have bought from any other store they would have accept the return and refund me...never ever recommend to anyone
Ordered an ASUS docking station because I wanted the US keyboard. Result: Deliverance with UPS after 3 days (many domestic orders take longer time), perfect product, and I even saved about 20% compared to domestic purchase - despite high costs for international shipping.
I recently purchased an Asus MX279H monitor from them, they stated it would be drop shipped from the manufacturer, but still the purchase was from them. Upon opening the monitor there was already the loud sound of a screw obviously loose in the monitor, which I would be okay with since I won't be moving it too much. Upon turning it on there was a distinctive grey line right on the inside of the screen which somewhat looked like an internal scratch, their return policy stated that any screen over 20 inches could not be returned if the person signed for it, since the UPS person dropped it off without anyone signing for it, I could not assess the screen. I didn't get home until 9pm to see it waiting right by the door, when I got it started up, there was a problem with the screen that couldn't be ignored. I now have to go through Asus to get a new one and cannot get a refund by Adorama, so I'm not planning to ever shop there if their return policy stays as shady as it is now.