TOTALLY UNPROFESSIONAL , TOTALLY UNTRUSTWORTHY.
I went to this company to insure my defender. The quote was good. I accepted, paid a deposit etc. I sent my documents, to be informed that a 'Commercial Insurance No Claims Bomus' is not acceptable. You see I trade some vehicles (10 to 12 a year) and have done for years., I am a sole trader with traders insurance. Apparently the No Claims Bonus on this is somehow different to the No Claims Bonus on a 'private insurance'. I was not told this to start with or I would not, of course, have continued. I did not volunteer the information of course as my renewal notice says 'No Claims Bonus'. Now the fun bit. They keep the deposit, (£40 or so), and require a cancellation 'fee'. To add insult to injury they first tell me that the cancellation fee will be automatically taken from the card I paid the deposit with, THEN they send a threatening letter demanding payment or they will charge another £25!! So so far I am £70 out of pocket, and threatened by their gross STUPIDITY. AVOID AT ALL COSTS. (I am going to the ombudsman of course)