Reply from Advanced MP3 Players
[REPLY]
- Reviews (30)
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- Alex Borresen
- Aberdeen, GB
- 1 Review
Great customer service and products
Have ordered from them a couple of times now. Both times service and product was great and delivered on time. Had to return one product after nearly 18 months, although discontinued it was in warranty so I was offered a replacement of any similar product which was again delivered as expected.
Reply from Advancedmp3players
Thanks for the kind feedback.
We're pleased to hear your purchases went smoothly and our returns department were able to help you out when one of your products turned faulty.
Please let us know if we can offer any assistance in the future.
- Martin Purssell
- 1 Review
A great place to order MP3 players and all the accessories
I was glad I came across this company when I was looking to buy a Cowon MP3 player. Cheaper than anywhere else, and very quick delivery. Recommended
Reply from Advancedmp3players
Thank you for your kind feedback.
We're glad that you were pleased with the service received and we hope you enjoy your Cowon player.
- Martin Neville
- 1 Review
Service par excelience
Fast service good tracking and delivery
Reply from Advancedmp3players
Thanks for posting your kind feedback. We're glad that your order arrived quickly and hope you have a good day.
- Garry Allen
- 2 Reviews
Good communications, fast service and delivery. All I could ask for really.
Bought a reconditioned machine for a very decent price and it arrived next day and was in immaculate condition. More than happy with the whole experience. Wouldn't hesitate to use them again.
Reply from Advancedmp3players
Thanks for your kind feedback. We're pleased to hear that your order worked out well and your happy with our service.
We hope you have a good day and if we can offer any assistance in the future please let us know.
- Martin Doran
- 1 Review
Like clockwork really!
I needed a replacement for a media player that died somewhat before its time - AMP3 had the item I wanted & dispatched it within 24 hours (I did place the order on a Sunday!). The player is now installed & working well - really can't fault the service at all. It's not the first time I've ordered equipment from them, so on a 3/3 basis they always deliver! Will definitely be using them again.
Thanks for continued excellence AMP3
Reply from Advancedmp3players
Thanks for taking the time to leave us this feedback. It's good to hear that the media player you ordered is running well and we've been able to maintain decent service across your orders.
We hope you have a good afternoon and if you need any assistance in the future please let us know.
- antonino di giovanna
- 1 Review
Excellent
Great service from ordering to delivery . 100% recomend, will use Advanced MP3 Players again.
Reply from Advancedmp3players
Thanks for your feedback. We hope you have a lovely day and if you need any assistance in the future don't hesitate to let us know.
- chris paddon
- 1 Review
total quality service and product
advanced MP3 players offer a very cometative price and deliver a top quality end to end experience, from the info on the listing, through purchase and to delivery, the communication is second to none
you fell informed and expectations are set and met with style
I've never had any problems, but would imagine from the way they have communicated with me, it would be delt with swiftly and no messing around
Reply from Advancedmp3players
Thanks for your kind and in-depth feedback. We're pleased to hear that you feel we've done a good job and do feel free to contact us at any time as we'll be happy to chat.
- Scott Fleming
- 1 Review
Great service,quick response and fast delivery,5 stars.
Bought product on Tuesady night, arrived Thursday with free delivery. Had small issue with promised contents. Contacted Advance by e-mail, issue was sorted and additional item arrived within 24 hrs, all in all a very good internet shopping experince.
Reply from Advancedmp3players
Thanks for taking the time to leave us this feedback. We're glad that the problem with the missing item was sorted out quickly for you by the customers services team.
We hope you have a good day and if you think we can lend a hand in the future please let us know.
- Jan van Hulten
- 1 Review
Excellent service
Shipments arrive fast and in good order, and they keep you well informed all the time.
Reply from Advancedmp3players
Thanks for your feedback. We're glad that you've been happy with the service you've received and feel free to contact us at any time.
- Girlgirlie
- 1 Review
Perfect
Fast friendly no hassle service. Item exactly as stated. Would use this company again. .
Reply from Advancedmp3players
Thanks for taking the time to leave us your kind feedback. We hope you have a great day and if we can offer any assistance in the future please feel free to get in touch.
- louis g c
- 4 Reviews
Good prices from Advanced MP3 Players
Very happy with Advanced MP3 Players site would shop again & as good prices.
Reply from Advancedmp3players
Thanks for taking the time to leave us your review. We appreciate your feedback and hope you have a great day.
- Carl
- 2 Reviews
superb
top quality product, lowest price I could find, next day delivery. Is there anything that could top that?
Reply from Advancedmp3players
Thanks for your kind feedback. We're glad you were happy with the service and we hope your order is working out well.
Let us know if we can offer any assistance in the future.
- Andrew Cottrell
- 1 Review
Good everything
Fast delivery, never had any problems.
Reply from Advancedmp3players
Thanks for your review. We're glad you've been happy with the service you've received and if we can help out in the future please let us know.
We hope you have a good day.
- Alan Walker
- 1 Review
"First Class Service"
I received excellant service and i would recommend this company to anyone.
Reply from Advancedmp3players
Thanks for your kind feedback. We hope you have a good day and if we can offer any assistance in the future please let us know.
- susan weaver
- 1 Review
Fantastic delivery & value for money Thanks
My items were delivered very quick & the product i ordered was fantastic & the best price i found on the internet
Reply from Advancedmp3players
Thanks for taking the time to leave us your kind review. We're glad you were happy with the service and please feel free to get in touch if you think we can offer any assistance in the future.
- jon jon
- 1 Review
Great to deal with
Fast service - there was a problem with my online order - wrong totals etc as there was a special offer on. I emailed at midnight and they responded at 9.15am and were spot on.
I had to send something back that wasn't working another time, and again, fantastic service - AMP3 actually sent out a replacement before I sent the faulty set back.
If I need anything to do with MP3, this is now the first place I look.
***** out of *****
Reply from Advancedmp3players
Thanks for taking the time to leave us your review.
We're glad that you were happy with the service on the occasions you dealt with us and if we can help in the future please feel welcome to get in touch.
- Adiel
- Cambridge, GB
- 2 Reviews
great shop with good offers
Bought the xmini max speakers in white. They are pretty much everyone's favorites so just needed to find a good offer on them.
Reply from Advancedmp3players
Thanks for taking the time to provide us with feedback. We hope you have a good day and if you think we can offer any assistance in the future feel free to let us know.
- Alan Williams
- 1 Review
Everything happened as it should
Purchasing transaction on the website felt a little tricky but once done everything happened as expected. Product as expected. All good.
Reply from Advancedmp3players
Thanks for the feedback. We're glad that the product was suitable and arrived in good time. If you wanted to pop us through some feedback as to how we could make the website easier then please feel free to drop us an email to 'sales@amp3.co.uk'.
- Helena B
- 2 Reviews
Excellent
Fast delivery (2 days trackable online) and great product.
Reply from Advancedmp3players
Thanks for taking the time to provide your kind feedback.
Please let us know if we can offer any assistance in the future as we'll be happy to help.
- Joanna mcleod
- 3 Reviews
Quick Delivery
No problems at all with purchase
Reply from Advancedmp3players
Thanks for your feedback. We hope you have a good day and if we can offer any assistance in the future please let us know.
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- Jens Full
- London, GB
- 2 Reviews
Consistently good service
I cannot quite understand all the negative reviews on here. I have used Advancedmp3players for years now and I have ordered hundreds of pounds worth of stuff. Delivery was always fast, their choice is great, maybe a bit overwhelming for some, and the one time I had to return a product, that I did not like, refund was speedy and no hassle. Their buyers guide are quite a good start if you need some info before buying telling it like it is. Often in more depth and less biased (Apple is really not that great for sound quality) than some respected hi-fi magazines.
- MusicSounds
- 1 Review
DO NOT GO NEAR THEM!! AWFUL COMPANY
My order was cancelled for absolutely no reason what so ever. Customers service had awful attitude and I was insulted on the phone. This company does not deserve to be trading online.
Reply from Advancedmp3players
Thank you for your feedback. First I'd like to apologise for the service you received. Regardless of the circumstances we've clearly let you down and I'm really sorry about that. If we can make it up to you, please do send me an email and I'll do everything I can (I can be contacted via the Contact Us page on our website, just ask for Elliot).
For a wider range of customer reviews of our performance, please see here: http://www.google.co.uk/products/seller?cmi=9685814585458688&zmi=advancedmp3players.co.uk. As you can see, your experience was rare although none the less unacceptable. We'll do everything we can to win your custom back. Hopefully you'll consider giving us another chance.
Best wishes,
Elliot (Advanced MP3 Players).
- Martin
- 8 Reviews
Avoid like the plague
They put out a Groupon offer for Denon NC-600 Noise Cancelling Headphone and they had no stock!!!!
No way to run a business. They deserve to go bust.
Another week waiting and still no headphones. I've told them to cancel the order - let's see what happens.
Reply from Advancedmp3players
Thank you for your feedback. First I'd like to apologise for the service you received. Regardless of the circumstances we've clearly let you down and I'm really sorry about that. If we can make it up to you, please do send me an email and I'll do everything I can (I can be contacted via the Contact Us page on our website, just ask for Elliot).
I know of the problem you described, which was unfortunately caused by more codes being given out to people than we had actually given to Groupon; although I can appreciate that this caused you inconvenience and hopefully the refund was issued promptly.
For a wider range of customer reviews of our performance, please see here: http://www.google.co.uk/products/seller?cmi=9685814585458688&zmi=advancedmp3players.co.uk. As you can see, your experience was rare although none the less unacceptable. We'll do everything we can to win your custom back. Hopefully you'll consider giving us another chance.
- pjg51
- Guildford, GB
- 1 Review
Next day delivery and also refunded quickly
I bought some £300 headphones from Advanced MP3 Players, and as promised they were delivered the next day by FedEx. Unfortunately they didn't fit my ears so I sent them back. The whole returns process was simple, with them sending updates at each status change, and they did not fuss that the packaging had been opened. The refund came within a week of sending the phones back. I'm very happy with that level of service.
- Nicholas
- london, GB
- 2 Reviews
Bad after sales service
My player developed a fault 6 weeks after purchase. I returned it almost 3 months ago and am still waiting for it to be repaired/refunded. I have sent 2 follow up emails and called them with still no response. Spend your money elsewhere
Reply from Advancedmp3players
Thank you for your feedback. First I'd like to apologise for the service you received. Regardless of the circumstances we've clearly let you down and I'm really sorry about that. If we can make it up to you, please do send me an email and I'll do everything I can (I can be contacted via the Contact Us page on our website, just ask for Elliot).
For a wider range of customer reviews of our performance, please see here: http://www.google.co.uk/products/seller?cmi=9685814585458688&zmi=advancedmp3players.co.uk. As you can see, your experience was rare although none the less unacceptable. We'll do everything we can to win your custom back. Hopefully you'll consider giving us another chance.
- Neil
- yorkshire, GB
- 12 Reviews
Good Choice - OK value
I have bought 3 mp3 players from these guys. All 3 have failed and had to go back for either a refund or replacement within 6 months of purchase. AM3 don't make these they are only resellers, however I was not impressed. Also, they were less then helpful when my Sony mp3 failed, they were not interested and said I had to return to Sony direct. After to speaking to Sony, no not the case, so a bit of too and from there.
Time of writing I returned my last one and went to Argos instead. I will never use ADMP3 again. Poor
- Alistair Norman
- Blackburn, GB
- 1 Review
No idea of customer service
I ordered an exo2 heatband from the company via Amazon. delivery estimate 5-7 Jan. I paid for express delivery. The item was never dispatched and when I complained the order was cancelled. No replies to emails, no apology. I'd never order anything from them again
- Colin Campbell
- 3 Reviews
Fast Delivery, Great Customer Service
I placed my order at lunchtime on Thursday and received the delivery the next morning.
I had a technical question about the player which was answered quickly using their live chat system.
Great service.
- Phil Kennedy
- 1 Review
3 weeks and waiting....
Three weeks waiting for a Cowon O2 - which they seemed to have in stock, but their warehouse/backroom staff couldn't be bpothered to send out. Easier to say they're "waiting for stock" which they put back delivery THREE times, yet all the time they had stock.
A furious email later and their boss admitted they had one and would be sent out "next day delivery"....which would be with me at earliest THREE DAYS LATER
These people are atrociouis. I will never EVER use them again.
The problem seems to be with the types they employ to get the stuff out to people. geriatrics, 80 years plus ? Or Snotty-nosed 17 year olds who can't read ?
I don't think Ive ever been so angry at a company's incompetence.
The only one WORSE was "pleasecanihaveone.co.uk" - who DON'T send out what you ordered and dont answer emails at all.
Of course - it hasn't arrived yet, and with this company's abysmal record with me, it might still NOT
The only company I know who boasts "next day delivery" which will reach you in three or four days
That sums them up.
BEWARE
- James
- 1 Review
Good looking site, reality doesn't match
Their website said the product is in stock, and deliverable by Christmas eve. So I order here, instead of another website, because it's slightly cheaper here. BIG MISTAKE.
I got an email the evening before saying they were out of stock and would deliver NEXT YEAR. And now, it's too late to order from anyone else before Christmas. Thanks a lot.
I gave this a one star review because the website said 'in stock', when it wasn't, and 'next day delivery', which didn't happen. There are two blatant lies there. I seem to have gotten my money back, but it's still ruined a christmas present. All they needed to do was BOTHER to update the website to say "sorry, out of stock", and everyone could have been happier.
