Advance Technologies reviews

Advance Technologies reviews

Good
7.3
from 0 - 10
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Expensive Next Day Delivery Delayed

I ordered a charger on Saturday and paid £5.99 for next day delivery and it arrived on Thursday. The delivery was double the price of my item and they didn't deliver on time.
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Great service, excelent build quiality

Bought a great gaming system of these guys (custom built) and boy does it fly. Super tidy cable management and whisper quiet.

Would defo buy again.
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Awesome Company!

Advance Tec offer very good service and a bunch of friendly lads, they are really fast at repairing laptops for example mine is in there all the time and it always takes upto about5-7 working days.
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Great products, Friedly Service

Bought a raspberry pi from these guys with the software ready to go. I plugged it in and it failed to load. I called them up and the sales guy (patrick) spent 20 mins on the phone with me configuring the device. Super helpfull would defo come again.
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Friendly reliable service

Needed to replace my aging pc, searched online for some good deals eventually ended
Up at advance technologies, who advised me rather than replace why don't I just upgrade. The sales rep advised me on some upgrade bundles they do as standard, after a few minutes of chop and change I finally ended up with some hardware to suite my requirement. Definitely would use again. Thanx guys
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Great service with Great prices.

Placed order online 28th October for a overclocked bundle. Received 29th next day was well impressed with the express service and the price. Everything went sweet with this company will be using again very soon. Just to add website was really easy to use and find what i wanted and the one page checkout is great too.
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Terrible service

On October 10th I ordered a "6 Screen Monitor Desk Stand" and paid via PayPal. Advance Technology informed me by e-mail that they couldn't dispatch the product because of the fact that my address was not verified by PayPal. However, my credit card was charged and payment was made. After PayPal checked my credentials and I confirmed my credit card, which took some days, I e-mailed Advance Technology on October 13th that they should now be able to ship the product and ask them to inform me in case of any further problem. They didn't respond and I didn't trust it anymore so I filed an issue with PayPal on October 14th in which I wrote: "The order is paid for but the order status still says "processing". I sent an e-mail yesterday (and before) but I didn't receive any answer or order update. I am afraid this is a scam and will leave this complaint open till I receive the goods. I expect PayPal to return payment if the goods are not delivered in short time." On filing the issue I received an automated credit memo and the message that a full refund would be made. The amount on the credit memo was 5 GBP short so I e-mailed Advance Technology. They e-mailed right back that they didn't initiate the credit note and were looking into the matter. I have not heard anything ever since. Advance Technology didn't respond to the issue and on October 17th the issue was promoted to a claim in which I commented: "The seller didn't react and I didn't receive a message that the goods were sent. The seller probably cannot make the delivery. Please return the payment I made". Advance Technology received e-mails on October 14th and 17th but did not respond. On October 18th I e-mailed Advance Technology: "Please let PayPal know your are not able to make the delivery so I can get my money back and can purchase this item elsewhere". October 22nd I received a message from PayPal that they had concluded their investigation into my claim and that they would send me a refund.

All I know is I paid for the product and Advance Technology did not ship it. I don't know why because they did not tell me which I think is inappropriate. They had the chance to respond and to make the delivery but they didn't. I am just glad I was in time with filing an issue and claim via PayPal so I received my money back. After that I ordered the product in France and had it up and running in three days.
AdvanceTechnologies

Reply from AdvanceTechnologies

Step Advance Technologes took
1. Order placed on 10 Oct 2013 11:37:04

2. 10 Oct 2013 13:29:18|Processing - Customer Notified
"We have received an order from yourself, unfortunately you address is not verified by Paypal, in this instance we advise you contact paypal to verify your address, only then will the goods be shipped to yourself. We shall keep the order on hold for 72hr after that it shall be refunded and cancelled"

3. We received an e-mail from customer on 10/10/2013 14:14 stating
"I just activated my e-mail address (forgot to activate it after opening the account with Paypal) so it should be alright now. Can you please confirm the goods will be shipped? Thank you."

4. We received an e-mail from customer on 10/10/2013 15:50
"I will also verify my creditcard through Paypal but this may take some time as Paypal will make a transaction (to test my credentials). On the statement of this transaction they will print a 4-digit code which I have to confirm via my Paypal account. So I have to wait for the statement of this transaction. I hope I can find the code tomorrow on my on line bank account or else I have to wait for the paper version which can take as long as 30 days (will be end of this month). I will keep you informed. Rest assured, the address and all other data is correct. I hope I will receive the stand soon.Thank you."

5. We received an e-mail from customer 11/10/2013 11:13
"The delivery address is not the same as the billing address (from the credit card). This seems to be the problem with Paypal (which I never had before with other credit card transactions besides Paypal). I made a correction on my Paypal account this morning (Friday) which has to be verified. Please keep the order on hold. Thank you."

6. 11 Oct 2013 10:14:16|Processing - Customer Notified
"Unfortunately we have checked and payment is still showing as unVerified. I think in this instance we will have to refund the original order amount."

7. We received an e-mail from customer on 13/10/2013 15:33
"It took me 3 days and a very annoying phone call with PayPal but finally my address is verified so now it should be possible to ship my order. Please let me now if there are any further problems. Thank you."

8. We received a refund request from customer on 14/10/2013 17:05 raised through paypal, who then put a temporary hold on the funds.

9. Because of the nature of the refund request and temporary hold put on funds by paypal, we could not cancel payment until 22/10/2013

10. Customer received refund via paypal on 22/10/2013
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friendly service and great prices

Bought 2 hard drives and router and the guys walked thru the installation process and explained all I needed to know. Wonderful.
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Excellent.

Used these guys for years, built several computers using components supplied by them. Very good prices in-store that easily compete with online retailers, which is a rare thing nowadays. Very knowledgeable when it comes to repairs and assistance with building PCs. A modern company with seemingly good old fashioned customer service.
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Disappointing service with unsympathetic staff

I ordered a radio last week and called yesterday to find out what had happened to it as I had not received it. I was told my order had been cancelled and my purchase refunded. I received no notification from this company - although the guy was quite adamant it had been sent - and, if this is how they treat customers - would advise anyone to think twice about shopping with them. There are nicer and more reliable sellers out there.
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Excellent service

Good price, excellent service and delivered on time. I have used the company several times before and will continue to do so. Many thanks.
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Terrible service, dont respond to email enquires, poor quality build

Ordered a barebones system with upgrades and the additional parts need for my new system on Tuesday 27th August 2013. as part of the package had to pay for 1-2 day courier delivery. On Thursday 29th contacted the company to find out when I could expect delivery first by email which received no response then by phone and was advised that it would be here on the Friday. So with the delivery expected on the Friday I cancelled all prior arrangements for that day and eagerly awaited delivery.... which never came. tried to contact company on there "Live Chat" , no response, On Monday 2nd Sept tried the live chat, still not working so called yet again to be advised that the computer that was supposed to be delivered on Friday was in fact still in there "warehouse" as it had just been wrapped and was awaiting collection from the courier. Monday evening received notification that the parcel had been collected and would be delivered on the Tuesday. Late Tuesday afternoon 2 parcels arrived. When I opened the first parcel It contained the empty boxes for the components for the pc. The second parcel had a worrying rattle when I was opening it in which I found the pc tower. Instantly upon opening the box I noticed that there was a hole in the back of the case where the graphics card should have been located so I opened the case up to find the graphics card had dislodged during transit.as the unit had not been secured with the screws supplied with the motherboard. Looking at the rest of the unit I also discovered that the components that they had fitted had not been installed correctly either the hard drive and the dvd player had only been loosely fitted in the bays with one screw in each component, not even tightened properly, instead of the prescribed 4 and they was pretty much just flopping around. So spent the next couple of hours stripping the unit down and rebuilding it including taking out the cpu fan and cpu as at this stage I had absolutely no confidence in there building work or there quality control. Would I buy from them again...... Definitely NO. the prices were pretty good but the amateur standards of workmanship in building my new PC, coupled with the miss information and lost time I incurred over the delivery leaves me with a bad taste in my mouth especially coming from a company that is supposed to be a multi award winning pc company. More Del boy like than a company I feel I could trust again given that I spent over £500 with them.
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Best Service never let down.

I have been using Advance Technologies for a long time for all my computer parts. I must say the prices are really good and very competitive and if they are out on price they will match the the price if you ask the staff! Also the staff are very polite and helpful and will make sure you are satisfied with the service and parts! I have never had any problems with this company even when my computer parts go faulty they will swap them out straight away with no hassle. Furthermore, they give you free technical advice if needed as I have. I have rang them many time to resolve my issues and technical advice always help. I will definite recommend this company to anyone who is looking for computer parts and good customer service.
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Fantastic service

My laptop screen broke went to Advance Technologies to get it replace. I was very impressed they replaced it while I waited plus they gave my laptop a health check too. Great guys and they know how to look after customers. Definatly will use them again and would recommend to my friends and family. Thanks
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Fantastic Price and service

Wanted a gaming system after intensive searching i came across this company.
Placed an order for an XPredator gaming system. i loved the spec and the price, so I placed the order online. I got the system delivered within 5 days and i was well impressed. Came carefully packed and now i am enjoying playing all the games I like. I would idefinatly recommend this company as i have had no issues and will defo use again. I always give credit were its owed thank you very much Advance Technologies
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Goods arrived very next day

So i decided to get myself a new keyboard after some research online found advancetec.co.uk who happened to have the ducky keyboard i wanted @ a very competitive price. After a quick chat on live support through there website confirmed they had it in stock so i decided to go ahead with my purchase. ordered it on Monday arrived on Tuesday just like the checkout says. well impressed and a happy shopper.
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top marks, top support, top quality tech stuff, thank you

when i purchased the 9.7" tablet from advancetec, i did so through eBay. i tookwhat would call an informed punt by buying something from them that ihoped worked, and ifnot, some support from them. the tablet arrived - it looked smart and up to date and was fast. A few days later ifound the usb port didnt work :-( i telephoned them and found an informed, friendly voice coming from the other end of the phone.. to cut a story short, i returned my tablet an two days later recieved a fully functional tablet. the problem solved in double quick time, extra friendly support and no hassle. Thank you advance tech,an from one very experienced retired business man, all that said, if i were still in business i would know that i had stiff competition in the tech market. Thank you again.
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After completing order and taking payment they increased the price!! Now im still trying to get my money back!!

I placed an order for a KWorld UB499-2T PlusTV Dual DVB-T USB, completed their checkout and paid... I was then sent an email saying they are out of stock, but more was due in soon. I would however have to send them more money because they were increasing the price.... I asked them to fulfuill the order because I had paid and thus its legally binding... they refused... In the end i gave up and asked for a refund.... and now im still waiting to receive it !!!
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Cheap Prices Excellent Service

Purchased a motherboard and some corsair memory arrived next day well impressed with delivery service would definitely use again
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Excellent service and great price

Needed an Android tablet, after searching and comparing I found one on advancetec.co.uk and no one else had a dual core and they had them in stock too, so I decided to take a trip down and have a look.. For the the specification the price was really great. I even got a demonstration before I bought one. The sales person was very helpful and informative about the tablet. I would definatly recommend Advance Technologies as they know how to look after customers and give them plenty of information on the product they are buying.

AdvanceTechnologies Details

About this company

Visit Advance Technologies

Contact information

Call us on: 0871 811 811 2
We live here: 40 Tweedale St
OL11 1HH Rochdale
United Kingdom

Category

Advance Technologies is ranked 261 out of 343 in the category

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