These guys are amazing, without ANY extra charge what so ever, these guy overclocked my 1090T hex core to a stable 3.8ghx WITHOUT changing the Vcore! These guy really are something else. I'd like to see curry's or PC "WORLD" do that. These guys actually KNOW what they're on about- to be honest that's rare these days. A friend of mine walked into PC world asking for thermal compound when he was building his rig, he came out dumb founded- none of the techies knew what they were on about. But let me tell you, these guys at A.T. are ace. I'm coming back here for upgrades- you can count on that.
I received no correspondence from the company from the moment I placed the order, not even a confirmation, despite being immediately charged through my PayPal account. After two email's in two weeks with no response I was forced to telephone the company, who eventually told me that the order had already dispatched and should be with me soon. I requested that they email me the details of the order, as I had had no confirmation of it. They didn't email me. A week later the order had still not arrived, so I telephoned again, and eventually found that my order should be delivered the next day and that the courier would email and text me when it was coming. Three days later it still hadn't arrived. I claimed on PayPal, who refunded me.
Terrible company to order online from, totally incompetent and utterly useless. Placed an order for the same goods with scan.co.uk, who use the same courier as advancetec said they did, and it was with me the next day.
What ever you do, please don't risk your money with Advance Tec.
Their customer service is non-existent and their customer forums are *full* of spam, questions are ignored and negative comments are deleted.
Edit: Oh, and Advance Tec also get their employees to post positive reviews & comments on Trustpilot - don't fall for them!
This company has the worst customer service I have ever encountered! Rude dimwitted kids answering the phone and basically telling lies just to get rid of you. They don't have the stock they claim to have. When they have taken your money they probably just order your item from some shed in China, leaving you to wait forever for it to be delivered.
You'd think by looking at the website that this is a proper big online seller. It is a tiny little shop in a dump of a town. I will be writing to trading standards about this, and also to Micro Mart magazine, where I originally saw the company advertised.
If you paid by credit card, cancel the payment asap. Advance Tec lied and told me they had cleared my payment and the item had been dispatched. I checked with the bank, and no payment had been taken. Because I had paid by debit card I couldn't cancel the payment- so just had the card itself cancelled immediately. A bit inconvenient but it gave me great satisfaction to know that Advance Tec won't be getting my money. I've since bought the same item from Amazon, who immediately took payment and have dispatched my item.
Advance Tec lies, cheats and is completely unprofessional. Avoid at all costs! Don't waste your time phoning them as they blatantly lie, and will feed you all kinda of rubbish just to get you off the phone.
This whole episode has taught me a major lesson in checking reviews before I make a purchase.
Notice how the positive reviews here are so positive it's obvious they've been written by the dimwit Advance Tec kids themselves.
From experience I can highly recommend Aria, Scan, and Amazon as alternative sites to buy from.
Mike found this review useful
Placed an order online for one of the latest ATI HD6870 graphics card because of the price and stock availability. The website stated 2-3 days delivery service to my surprises i received an e-mail from advance technologies my goods have been dispatched and that was on the same day I placed the order. The following morning approximately 10.am i received a TXT on my mobile saying my goods shall be with me within the hour. Now I’m at work can’t get home in time to receive the goods so I came up with the bright idea to ring my wife an tell her to stay in because any minute now my parcel will be arriving, surely enough 11.00am on the nose these a knock on the door and there’s a delivery driver stood there with my parcel. Excellent service would recommend advance technologies to everyone.
I ordered a build your own PC kit for my son for Christmas. It turned up in two parcels. I opened both to check the contents as per the invoice inside. I found that the hard drive was missing. I telephoned them and they told me that as the hard drive had been scanned into the parcel and I had signed for the parcel on arrival then they can't do anything. According to them I should have checked all the contents while the delivery driver waited at the door! I have never known such poor customer service and I would advise you NOT TO SHOP HERE!
Mike found this review useful
Bought goods, brand new system totalling £2000. Memory turned out to be faulty, went into store and no replacement memory was available, waiting time was supposed to be 2 days which was fair enough. Came back 3 days later, memory still wasnt available. However alternative memory of a much higher spec was available. This was given free of charge for the delay in the arrival of the original order. Was over the moon, as the service was amazing. Also rang me on the second day to say memory wasnt instore.
Placed an order on wednesday from advance tec for some computer components, once the order was placed i received an email from sage pay advising the order has been placed and that payment wouldnt be taken until the goods left. around 7pm i received an email from DPD their courier company stating my order would arrive on 22/10/2010 and that i needed to be home to sign for the parcel. today i received an additional text message from advance tec stating my goods would arrive between 13:05 & 14:05, the goods arrived at 13:35 all in excellent packaging and in working order. this is an excellent service that advance tec supply, it ensures that you are actually home to sign for your goods.
excellent service advance tec. Will deffinatly use you again.
Ordered goods yesterday online as my motherboeard had gone faulty so ordered replacement board, received confirmation via txt and email that goods would be with me the following day. Received a txt confirmation early in the morning stating that delivery will be made between 9am and 10am. Goods arrived within the hour. Built the system, all is working fine. Excellent delivery, excellent service. Thanks to advance Tec would recommend them to all friends.
purchased a motherboard approximately 12 months ago which developed a fault. Contacted advancetec customer services and spoke with danny who was very helpful luckily the motherboard was still within the warranty period, he issued an RMA No and i sent the faulty motherboard back. Within 3 days the returned board was tested and deemed faulty by one of there technicians who then advised me a replacement board shall be sent to me which happened to be an upgraded model. I have now received my new motherboard which is working fine in my PC. Excellent communication and there delivery service is fantastic a txt was sent advising me when my goods are going to be with me, whould recommend this company to anyone.
delivery service is brilliant, they use DPD who send you a txt of the actual time when its going to be delievered, next day, super fast. HOWEVER if your order gets any small single problem, such as an item out of stock or a faulty product, you enter a whole world of poor service ive never before thought possible. the technical department guy Lee appears to be at work approx 1 day every 2 weeks. Keehin, the area manager, is quite helpful, and the online instant support is pretty good, but expect a VERY LONG WAIT for any problems to be sorted. Phone calls will not be returned, they are not going to call you back. Get used to that fact. Emails will be replied to with rarely more than one sentence. Took 3 emails and 2 phone calls just to get them to email me the returns form so i could send my item back. I actually called these guys so many times over the last few weeks that ive involuntarily memorised the main sales number and the tech support number (which does not get answered. period.). Took me 3 WEEKS to finally get a straight answer as to why my replacement item had not been dispatched, and that was "its discontinued". only got that out of them because i threatened to get Trading Standards involved. now awaiting a full refund (thank god i paid by Paypal!).
TOP TIPS- 1. Always get the name of whoever you speak to on the phone else you are back to square next time you call up.
2. If you get a faulty product- GET A FULL REFUND ASAP.
DO NOT go down the line of awaiting a replacement- Lee (the tech guy who is never there) first has to test every product to check it is actually faulty, even if you send it back with a proper diagnostic sheet. The faulty item is then sent back to the distributor warehouse. A replacement then has to authorised and sent out to you by snailmail. Thats alot of stages (each taking a few days) for something to go wrong and the info to then filter back to you through a company which avoids customer communication like the plague.
This is the first time I've ever felt obligated to give a company a bad review, and i use ebay! This whole process would not have been so infuriating if AdvanceTec had just communicated with me! kept me informed of whats going on! but its seriously like getting blood out of a stone. anyway, hope this has been informative for potential buyers and if AdvanceTec reads this (which i think they will), try to pick up some constructive criticism!!
I ordered something from them having seen their website states 2-3 working days delivery at a cost of £5.95. I paid by paypal and had no comfimation from Advance Tec besides the automated Paypal email. 3 working days later, no parcel. I emailed but got no reply, I called twice and the first time I was told the courier would email me, the second one said that it had been despatched but couldn't give me the details. I don't think my parcel is going to come and suspect i will have to report Paypal. Either way, I wouldn't ever shop with them again, truly terrible company.
Mike found this review useful
Dec '09 I entered Advance Tec wanting to buy a new Motherboard, Graphics Card, Processor and RAM, this was for my Dad. I had been on the website and had gotten I rough idea of what products I wanted.
I explained roughly what I was looking for, and because a Graphics Card I wanted wasn't in stock, they looked for a similar card. To keep within my budget they changed other products that would still suit each other but would appeal to my budget more. Fair Enough!
The Graphics Card that they offered me at this point was still in the back, and they said it was the last of that particular Card (BFG GeForce 9500GT 1GB). It sounded a reasonable card so I chose that one. When the salesman brought it out to the till, the box had been opened and looked tatty, I asked him to check that all the bits were inside, he checked, they were, and he stated that someone must have wanted to look at the card, or looked for a lead. I accepted his excuse and made my purchase.
4 - 5 months down the line, my dad began having problems with the Graphics Card, strange noises from the fan and occasional glitches in the Graphics. I phoned up for advice, and it was suggested that dust or an insect might have got into the fan. The problem and noise seemed to go away, and because of my Dad running his own business, a lot of his work is done on his computer, so he opted to see how it goes. This was to avoid loss of a computer, as the Motherboard has no onboard graphics.
Its now 10 months down the line and many problems occur with the system, my Dad ran separate diagnostic checks on the components to find the problem. It turned out that the memory on the Graphics Card had serious faults. So we took the card in its box with the diagnostic report back to Advance Tec. My dad knew more about the technical side so he chose to speak to man behind the counter, he stated when the graphics card was bought and the problem, and the 'Salesman' responded by saying, "It's a dinosaur" while sniggering. This was not an answer nor was it advice. The Card was purchased 10 months ago, and apparently this card is no longer in production and BFG have gone under. So it then occurred to me that they managed to offload their old stock on me because I didn't know the technical side. The price of the card was £40 and I understand that this is a very low budget for a Graphics Card, however my dad is now out of a computer and cannot continue with business work, check emails for potential business or email customers.
Because it was a saturday when we took the Card in they said it would be Monday before a Technician could do a Check on it. Tuesday, we gave them a ring, to see what was happening, The Technician wasn't in Monday or the Tuesday. Phoned up Wednesday, no Technician in again. Phoned Friday, no Technician in. It had already been a weeks loss of earnings for my Dad and still it wasn't looking good for the following week.
Monday I phoned up, a Technician has tried the Graphics Card in one machine and are preparing to try it in another. This started to get annoying, Not only do they have a report from my Dad, they feel it necessary to test the same Graphics Card in two machines wasting more time pointlessly it seems. I phoned Tuesday, they confirmed the card is faulty and said they can't send it back to manufacturer because BFG were no longer about, so they wanted to speak to the distributor. Today (Wednesday 13th Oct) I phoned to find out what the decision was, and it's been sent to distributor and its going to be at least 2 - 4 weeks!!!
So 2 weeks already gone, this is potentially 6 weeks loss of earnings for my Dad. This is not acceptable, so I've contacted Trading Standards who put me onto Consumer Direct and, unlike Advance Tec, they were very helpful, and I now know all of my rights and their rights, and as well as writing this review, I am writing a official Letter for Advance Tec, with the help of Consumer Direct, from my friends computer.
Because of a £40 Graphics Card and bad Customer Service my Dad is loosing a potential £250 - £350 a week.
They won't loan one until the problem is resolved and they won't give me my money back, so i can shop elsewhere.
The attitude from the Staff I spoke to was inappropriate and not one bit helpful. I expected more help and at least advice.
I have to admit advance tec have one of the best delivery services around. Placed an order and within 1hr i had an email in my inbox stating the date my parcel would be there. come the following day i received a text message early morning stating my parcel was out for delivery that day and even give me a time when it was due to be there. This is by far the best delivery service i've seen so far.
I ordered an Adcancetec floppy disc drive and card reader which arrived in good time. It was easy to install and works well and fast. I had a cheaper card reader before which was dead slow.Only point for future buyers is to make sure your motherboard has a floppy connection still on it, as newer ones have dropped these.
After ordering a PC case which was listed as being in stock, I emailed to check for a delivery date, after receiving no response after the 12 hour time given, I called to chase. I was told that I had been sent an email (not sure which address that went to then!) and it informed me my order would be with me in 4 weeks! i then asked to cancel, and was told my payment would be back with me in 6 days, excellent....
So no product and Advancetec have my money, I would avoid at all costs!
Mike found this review useful
I was interested in purchasing some computer components to use in conjunction with some other bits in my PC system. After speaking to their technical department to ensure the products would work with my older items which i have to admit they helped me alot on, I spoke to their sales team who assisted me in processing my orderd..
Excellent service from both sides. Thanks guys!
I purchased the ATFx vision black system from Advance Tec just over a week ago which I received on Friday just past. The system arrived fairly quickly and adiquatly packed. I have had the system for the past 3 days and as of yet I've had no issues with it, I was impressed by their customer services and especialy with their technical department who give me a few extra tips on how to make it run a little quicker. Hands down I have to give it to them and rest assured I will be using you again in the near futur.
motherboard paid for £177.55 arrived faulty - sent back -they said they needed to update the bios and had to wait for part from USA (proved untrue) sent it back claiming to have fixed it but it still had fault - returned again but they claim Parcel Force damaged it- told us the hard drive had come loose and fallen on motherboard (not possible) said ram had fallen on motherboard whole computer must have been dropped but no damage to case! Refused to return any of it without payment of another £177.55 for new motherboard told us to make claim from courier. Have reported to trading standards. They tell constant lies to get your money. If it were possible I would've given them NO stars
Mike found this review useful
Hello I´m from Germany and placed my order at the begin of July. Till now I received neither a confirmation email nor a delivery. The answer to my first mail was: Whats your order number? the next mails wasn´t answered. Today I wrote an mail again and I will see what happens next. My tipp for you: Buy somwhere else...
Mike found this review useful
If you value your hard earned cash then these people should be avoided at all costs. Before making an order I queried them on the compatibility of 3 items that they stock and received the answer that there would be no problem with the components. On this basis I put in the order worth over £450. The next day after reading an online review that contradicted the answer I received from Advance Tech I contacted them again questioning the compatibility of the parts and quoting the review I had read. This time they replied saying they had contacted the manufacturer and in fact the parts were not compatible so the order was promptly cancelled.
After checking with my bank a week later the money still hadn’t been refunded so I contacted them several times by telephone and e-mail and got fobbed off with various excuses like that the entire accounts department were in a meeting and later that my money had been refunded. To cut a long story short it took over a month to get my money refunded and this was only after intervention from my bank and Trading Standards.
This company seems to operate in the grey area of the law, they will tell you anything in order to get your money but when they have it they will keep it for as long as they can and only refund when threatened with legal action. Both the bank and Trading Standards require you to wait 30 days before they can take any action on your behalf.
Mike found this review useful
Ordered thursday evening for a brand new system as the parts i needed were cheaper than anyone else. found their service excellent their sales reps were absolutety fantastic knew what they were talking aboutand guided me in the right direction thanks to Keehin and Yas.. this was my first order with advancetec and will not be my last as i will always order from advancetec and will tell all my friends to purchase from you guys.
Well done keep up the good work..
Goods ordered in Febuary and arrived damage due to poor packaging!
I returned the goods after having to email company twice and phone twice, which involved me having to send them a photo of the damage to get a return code to return goods (at my expense).
After a further four emails and six phone calls I recieved a refund on 30th April. This not counting the times they picked up the phone at 10am and left it off the hook till 4pm (I know this due to using "ringback")
If Advancetec took as much time on customer service as they do filling in made up positive reviews on this website, they would have a good company!
Sadly their a disorganised sham, which I wouldn't use again.
Mike found this review useful
been using this company pretty much since the day they started trading, never had a single problem with them, always friendly and helpfull staff, and their prices are so competitive, would highly recomend these guys to anybody.
Well what can i say... I've had my dell XPS laptop for over 1.5 years and my screen had smashed. I contacted dell who informed me it would cost in an excess of £255+vat to have it replaced. As i wasnt willing to pay that amount of money out to have it replaced i went to PC world to see if they could sort it and they wanted to charge me £290+vat.. So it was time to do a little research online and i came across advance tec's laptop repair service. I contacted there sales team who advised me it would cost me £25 to have it picked up, diagnosed & deliverd back to myself, so fair enough i had it done, the laptop was picked up next day and sure enough i had a phone call the next day when it arrived with them. They told me that the total cost would be £165+vat (£194inc) that included the new screen and installation, i was happy with the price and the service that they offerd me and sure enough i received my laptop 3 days later!
I would personaly like to thank the sales team and techincal team for all the hardwork in sorting my laptop out.
I surely will be using you guys again!
Had been looking around to build a system for a while but a purchased the AT-FX Unleashed system and had it delivered swiftly, build and performance but I mostly valued the tech support and after sales service for the guys at advancetec. Have not used them before but will not hesitate to use again. Cheers guys
Ordered an item at the start of January, Advancetech delivered the wrong item to the wrong address so at first said they'd pick it up, then week later changed their mind and said I'd have to send it back. It took a month to get a refund for the item but over three months later I still haven't got the refund for the postage. Everytime I ring I'm either told someone will call back or that it'll be sorted (which it hasn't),
Would recommend people should never order from this site, unbelievably bad service.
I have used AdvanceTec for several years, every system I build for people and myself includes parts bought from the store itself. The staff are extremely helpful and always ensure I get the parts that I need and that will work together.
I recently purchased a full system from Advancetec and I am more than happy with the service provided by the staff on the counter, even though I opted to have the system built by them but to install Windows myself when I ran into some problems I simply popped down with the machine and they checked it out the same day, swapped out a hard drive for me as it was apparently incompatible and gave me the machine back with Windows as good as installed leaving me only to enter my key and run updates. Worth every penny in my opinion
I am absolutely chuffed to bits with my purchase, I had this card on order from a different online retailer before Christmas, and every time I would enquire about my purchase I was told "Still not in stock" eventually I found advancetec.co.uk and placed the order online, to my surprise the card arrived next day, its now installed and working a treat, thnx Advance Tec keep up the good work :))
I purchased a computer from AdvanceTec a month ago and I have had no problems what so ever, it runs great. I purchased a Phenom dual core and the guys there offered to “unlock” the chip and make it a quad core so now I have a great new quad core system for the price of a dual core and I also got five free games….. AWSOME!!!
I ordered an item from their website, and because I am working 5 days a week (what a surprise, isn't it?), I made sure I put my _office_ as a delivery address. I paid by card.
Unfortunately, asking me to send them a fax on the company paper to prove I work here is violating my sense of trust for the customer. I WOULD have to sign the parcel and show my ID first to collect it, wouldn't I? After all, I decided to cancel my order.
Therefore, I am rating as low as 1, as company has ridiculous policy and treats customers as thieves. For those of you who order stuff online for no fuss, robust and quick service, Advancetec is a F A I L U R E.
I recently bought a budget AMD system, with a graphics card, it was about £500 in total, I was completely amazed when 4 days later it arrived on my doorstep, it was very well built and worked perfectly, I will definately be coming back when I upgrade in the future, Thank you very much advancetec.
I went to the store itself and wanted to upgrade my old AMD FX55 system that had lasted me for sometime. They gave me answers I didnt want to hear, i.e no cpu for motherboard and no motherboard for cpu and memory out of date. In the end i walked away couple days later with an i7 based system. The system was built to an extremely high standard. The case (antec 902) had a window so i liked the fact that nearly all of the cables were hidden. which cables werent hidden were nicely tied up. System runs smooth and fast no hiccups as yet. Runs all the latest games superbly.
Well worth the money i paid. No fuss. The Salesman was knowledgable but wasnt arrogant enough not to ask the techie (very gruff) for advice.
Despite me phoning this company on at least 3 occassions, I still have received the items that I have ordered and paid for.
I have been assured that the goods have been dispatched and told that the I would be reimbursed the P&P and I would be phoned back.
Despite these promises Istill have not received a refund or my goods if I do get all of what I have paid for I will have no hesitation in reporting this company to the OFT because I am tired of speaking to people and being fobbed of with excuses because when I asked for a tracking number and what company would be delivering my order I got no reply but told that I would be called later the same day.
I purchased Windows 7 and when it arrived i realised that i had got the Windows 7 UPGRADE, I left a ticket on there support site and it was responded to within the hour (awsome!) i explained my situation and30 mins later a Returns Rep contacted me with a returns number, i returned the un-opened upgrade and they sent me the real deal before the end of the week.
I have to comment that although it took a couple of days for me to return and recieve the correct copy i was well impressed with the service as many companys would have told me to get lost if it came to software (i knowfrom experiance with AV software).
i have read the review of mr Flower and can only say. . .HAVE WE DELT WITH THE SAME COMPANY??? and i belive that "A Flower" may be an alias for a customer with a personal grudge against a desent company.
Thanks Advance for my now working AT-FX Dominator system, overclocked and with a now full copy of Win 7 HP xxx
Posted a bad review about the company totally deserved because of their terrible service and they THREATENED me with legal action.
What a great company, NOT.
Maybe if you concentrated on getting your service up to scratch then you wouldn’t get these bad reviews.
To reply as a company, please log in to your business account.