Reply from AdvantageDigitalMedia.co.uk
[REPLY]
AdvantageDigitalMedia.co.uk reviews
- Reviews (35)
- Andrew Whitehead
- 1 Review
- Verified buyer
Speedy, flexible and reasonably priced.
The number of choices may be overwhelming to some, but you cannot fault the range of products offered. The speed of turnaround was amazing, and the quality of print is exactly what I'd hoped for.
Featured review of AdvantageDigitalMedia.co.uk
- Julia Thompson- Fusion Weddings
- 1 Review
- Verified buyer
Absolutely fantastic service and products!
I'm very impressed by Advantage Digital media's products and service. Their 24hr turnaround is the best ever and has never failed to deliver. Their prices are good too, it means as a business owner, I dont have to be anxious everytime someone picks up a business card or brochure especially when I'm out at fairs and so on. I know it's easy for me to order more!
- Tim Dixon
- 1 Review
- Verified buyer
Great Service!
Ordered quickly and easily, notified of updates and then delivered on time!
- Dan
- 1 Review
- Verified buyer
Have used a lot, but let down by recent service.
We've used ADM a lot over the past few years, with a good speedy service and quality print, but very disappointed to have been let down with print arriving 3 days late recently and only offered the most measly compensation. We missed our most crucial marketing window and were only offered a refund on the next day delivery charge.
Will think twice in the future.
Reply from AdvantageDigitalMedia.co.uk
Hi Dan,
Thanks for raising this with us, as a long standing customer of ours I'm sure you're aware incidents like this are rare and we strive to resolve them to our customers satisfaction. Complaints are taken very seriously and dealt with in line with our ISO 9001:2008 Quality Management Systems Accreditation.
I have investigated your query and have found that you placed your order on Thursday April 19th at 11:30am, and paid an extra fee to take advantage of our Deadline Stretch service which would upgrade your order to a Friday delivery instead of the Monday. After receiving your order we printed, packed and despatched it within 5 hours on a Next Day service meaning it was due for delivery on Friday 20th, as requested. Unfortunately UKMail held the parcel due to an address query, of which they failed to notify us of until Monday 23rd. After finding this out we upgraded your order to a Same Day delivery ensuring it was with you Monday.
In light of UKMail failing to meet the delivery date of Friday and also failing to notify us, we offered you a full refund of monies paid in return for the goods, in line with our terms and conditions. You were unable to return the goods to us and as such unfortunately we are unable to issue a full refund in this case. Due to not receiving your order on the requested date we did offer a refund of the Deadline Stretch fee paid, which you accepted. Unless goods are returned in full they are considered fit for purpose and as such do not qualify for a full refund. If the goods were returned we would have been more than happy to issue a full refund immediately.
We are currently trialling new courier services due to our previous courier not meeting our extremely high standards. We will use rare incidents such as this in our final evaluation of UKMail before deciding whether to work with them in the future.
We hope this response clears up the matter and should you have any further queries please do not hesitate to contact us.
Many thanks,
AdvantageDigitalMedia.co.uk
care@advantagemedia.co.uk
- Aidan
- 1 Review
- Verified buyer
One of the best printing services I've used!
Thanks for such an excellent and efficient service. Quality is 5 stars.
- Simon Bond
- 1 Review
- Verified buyer
High Quality Quick Printing
Fast efficient printing service I'd recommend to anyone!
- Chris Cambell
- 1 Review
- Verified buyer
Great service, good value.
I was initially a bit unsure as to what quality print I'd get but my project turned out looking really nice. Great print quality and product. Only complaint, and a mild one at that, was the turnaround time but it may have just been due to the Easter weekend.
- Rebecca Bell
- 1 Review
- Verified buyer
Customer service very inflexible
I ordered 2 different size print jobs on the same order number - one piece of artwork was uploaded and printed for the 2 different jobs without checking if this was correct. Who would place 2 orders for 1 piece of artwork?
When I contacted there was nothing that the customer service person seemed willing or able to do.
For this reason and other problems I am reluctant to use this company again.
Reply from AdvantageDigitalMedia.co.uk
Dear Rebecca,
We have investigated your concerns and have confirmed that there was a discrepancy with your order. I will call you shortly to go through it with you, however it should be noted that is not uncommon for customers to order 2 different styles of work with 1 global design for both, hence why this was not assumed as uncommon by us. We did however speak to you regarding only having 1 design for 2 jobs, and I believe this is where the confusion has been caused.
We will of course correct the issue and look to ensure this does not happen in the future.
I apologise that you were unhappy, rest assured, complaints are dealt with in line with our ISO 9001:2008 Quality Management Systems Accreditation as a matter of priority.
We hope you feel that after us correcting the issue your faith in our service has been restored.
Ray Halms
Production Manager
care@advantagemedia.co.uk
- Paul
- 1 Review
- Verified buyer
Excellent
Been using the same company for seven years. Always excellebt
- Rose
- 1 Review
- Verified buyer
Excellent service always
I recommend Advantage Digital Media to all.
- Syed C
- 1 Review
- Verified buyer
Good quality, timely delivery
Good quality printing, and the price is just right for 24hr printing
- Bridgewater Baptist Church
- 1 Review
- Verified buyer
First class!
Easy to use. Fast delivery. Unbeatable value. Superb finish!
Definitely use again and recommend. I came
through a friend recommendation.
- Burytec
- 1 Review
- Verified buyer
The best print service I have ever used
Been using AdvantageDigitalMedia now for just over a year. I find them very easy to deal with, the turn around time is amazing. They have people on the end of the phone who actually understand the service & know what's going on with your order. The print quality is excellent
- Specialized Concept Store
- 1 Review
- Verified buyer
Excellent print quality - very quick service
We have used Advantage Media many times for our stores and they consistently deliver, often against a tight deadline.
- Graham Samuel
- 1 Review
- Verified buyer
- Nick Betts @ www.inlinemedia.co.uk
- Eastbourne, GB
- 1 Review
- Verified buyer
Flawless
I have been using Advantage for approximately 4 years now and as yet have never found a competitor that comes even close.
I experimented with other companies over the years - you have to try these things, just in case! But I have, and most probably will, always come back to Advantage.
Their customer service is sharp and they respond to emails quicker than it takes to make a cup of tea. Plus, the products are exactly as described and of exceptional quality.
I highly recommend to anyone who is contemplating giving them a try.
- Richard
- 1 Review
- Verified buyer
A very easy transaction
I recieved a first class service from beginning to end. I would not hesitate to recommend AdvantageDigital Media.
- steve carey
- 1 Review
- Verified buyer
excellent service
from start to finish with my order it was so simple, uploaded the artwork.... e-mail response to acknowledge receipt, then 2 working days later....Hey presto my order arrives.... could not ask for better
- Cameron Ross - Happy Tours
- 1 Review
- Verified buyer
Professional, Fast, Honest & Plesent to deal with.
Great company to deal with because they keep things simple and do what they say they are going to do.
The girls are great on the phone and very helpful.
I would and do recommend Advantage Media to friends and business associates.
I will be using this company for a long time to come.
- Dave Ralph
- 1 Review
- Verified buyer
Brilliant service as ever
Always go to advantagedigitalmedia for flyer printing and in this case business cards, great quality, great price, great service.
Always get what i want when i want, which not only pleases me it pleases my customers too.
WOuld love them to offer different finishes on cards/flyers (spot varnish would be great), but cant complain at all.
Highly recommended
Reply from AdvantageDigitalMedia.co.uk
Hi Dave,
Many thanks for your feedback, it's appreciated and has been passed on.
We have a few exciting additions to our product range coming soon however Spot Varnish/UV is something we already offer. For more details give us a call on 08452 570 575.
Many thanks
AdvantageDigitalMedia.co.uk
care@advantagemedia.co.uk
- John
- 1 Review
- Verified buyer
fast service - good price
easy to follow instructions on line. Did exactly what we wanted in the timescale they claimed. What more do you want?
- Rob Hardy
- 1 Review
- Verified buyer
They did what they promised to do - and did it well.
A good quality product. They met the turnaround time that they promised, and the website is very easy to use for getting prices and submitting artwork.
- Mel Newsum
- 1 Review
- Verified buyer
speedy, helpful, quality
Huge range, great prices, fast service, helpful team, speedy responses and advice.
- Linda H. Matthews Artist
- 1 Review
- Verified buyer
Good Service, but you need Sharper Blades
I have been using your printing services for a good number of years now, with no reason to complain, in fact you have exceeded expectations.
If I had not needed my new business cards this weekend, I would probably have sent them back.
The alignment of the cut was not good, the setting of the card design is not central on all cards and some of the cuts were rough.
Once in ten 7 years isn't bad satisfaction I guess hope things aren't slipping.
Reply from AdvantageDigitalMedia.co.uk
Hi Linda,
Thanks very much for your feedback. I can assure you we take quality control extremely seriously and as such I have raised this with the QC Manager.
I would appreciate very much if you could send a picture to care@advantagemedia.co.uk showing the problem you identified. I will then discuss this matter with the QC Manager further to ensure it doesn't happen again.
As always, your feedback is much appreciated and we hope to see you again soon.
AdvantageDigitalMedia.co.uk
care@advantagemedia.co.uk
- Sireee
- 1 Review
- Verified buyer
- Makiko Matthews from Suzu Ltd
- 1 Review
- Verified buyer
Fantastic everytime!
They are very helpful and all the prints are A++!
I use them for everything as posters, menus, takeaway menus, and business cards.
I won't use anywhere else!
-
- Sarah Milton
- Burgess Hill, GB
- 2 Reviews
- Verified buyer
Perfect service
Used 4 times and always on time everytime with good print quality
- Niall McKernan
- Belfast, GB
- 1 Review
Pretty groovy & well-priced print! Great Die-Cut pricing!
This is the first time I've used Advantage and I was impressed with the overall experience.
Simple ordering process, communication all along was great, much faster turnaround than expected and, as others have noted, a handy little time-slot for delivery, (which I didn't make use of)
Only point I would note is that packaging wasn't the best. Compared with the likes of print24 or other printers I have used. My box was broken and open, which I noted with DPD (not a massive issue, as I don't think anything was missing/damaged) but, in my view this could have been avoided if the box had been better packed.
Wouldn't put me off ordering again at all - very impressed overall.
Reply from AdvantageDigitalMedia.co.uk
Hi Niall,
Many thanks for your feedback, this is much appreciated.
Although incidents involving damaged packaging are rare, as part of our constant goal to improve customer experiences, we are trialling a new courier service within the next few weeks. Reviews such as yours are extremely helpful in highlighting potential issues with our couriers, we select our couriers at great effort to ensure we are using the most cost effective but also the most efficient and professional services at any time.
Once again, thanks for the positive feedback and remember, when ordering from us in the future, should you happen to receive a damaged parcel that has been mishandled by our courier, make sure you sign for it as "damaged". Most courier companies use a customers signature as proof of safe arrival when often that isn't the case!
AdvantageDigitalMedia.co.uk
care@advantagemedia.co.uk
- Lucy, Chatback Comedy
- 1 Review
Favourite printing company
AdvantageDigitalMedia has been the best company my comedy club has used for printing. The prices are good, the turnaround speedy and we've had no complications on delivery which arrives in such a neatly promised timeslot.
Great work guys.
- Mark
- 1 Review
- Verified buyer
Great service. Always receive great quality print products back.
I have used Advantage Media for the last 2 years. I have been very impressed by their print quality and very quick turn around. Whenever there has been any complications they have been great at fixing it with the best solution.
Reply from AdvantageDigitalMedia.co.uk
Hi Mark,
Thanks for your feedback, we hope to see you again soon.
AdvantageDigitalMedia.co.uk
care@advantagemedia.co.uk
- Arif Rashid
- 1 Review
- Verified buyer
Excellent!
Great company! Placed my order and uploaded my print material. Was telephoned within a couple of hours notifying me that a couple of things needed to be changed on my proof. Did that and got the flyers a couple days later. Will definitely will be using again!
- Imoleayo
- 1 Review
- Verified buyer
Friendly
In my few interactions I have found staff at Advantage Digital Media to be friendly and very helpful.
Reply from AdvantageDigitalMedia.co.uk
Hi Imoleayo
Thanks for your feedback, we hope to see you again soon, we will pass your comments on to sales.
AdvantageDigitalMedia.co.uk
care@advantagemedia.co.uk
- Alberto
- 1 Review
- Verified buyer
Not really good service and late delivery
I have place an order, even though it was a promotion the service delivery poople forgot my order, I have to phone them and they couldnt find even my reference on their system. The offer established a fix period time for delivery which they did not comply. So have to phone the company, and they give delivery day later than it was expected.
When I got the delivery box- the parcel was badly handle all the way - they will say it is not their responsability- yeah but packing is part of ensuring produc condition to the client.
After checking the material - I have losted part of my promotional material. and the colour of the material was quite distorted from the original colours of my original design.
I did no bother to go complaint, because my order was kind of special offer.
Reply from AdvantageDigitalMedia.co.uk
Dear Alberto
The product you ordered was a 5000 A6 £59.99 Mega Saver Flyer which is despatched on the 10th working day and as such is not a product we would recommend for a time critical promotion. We offer 5 day Super Saver Flyers and also Next Day Flyers which are much more suited to time specific needs.
We constantly review our couriers and the service they provide and will use your experience when next reviewing the contract.
The ADM team prides itself on providing, fast, quality printing throughout the UK.
We hope you use AdvantageDigitalMedia.co.uk again soon.
Kind Regards
Darren Weavers
Web Sales Manager
care@advantagemedia.co.uk
failed to resolve a poor quality product
Supplier delivered five thousand flyers with badly aligned border. Reported to manager and returned pack of samples for assessment. Never received any feedback
Reply from AdvantageDigitalMedia.co.uk
Dear Mark,
I have e-mailed you requesting you resend the samples of the badly aligned border so we can investigate and if required reprint your order. As yet I have not received a reply. Please contact us to give us the opportunity to correct the issue.
I apologise that you were unhappy with the quality of print that was delivered to you. Complaints are dealt with in line with our ISO 9001:2008 Quality Management Systems Accreditation as a matter of priority. I have looked into this and to date we have received no samples from you. We can only assume this is because of our Christmas close down (23rd December 2011 - 3rd January 2012) the parcel may have been lost or held up at the Post Office.
Please send us some more samples to:
AdvantageDigitalMedia
FAO: Ray Halms
Charles Street
Great Yarmouth
Norfolk
NR30 3LA
We will look into this once the samples have been received. Please feel free to get in contact via care@advantagemedia.co.uk stating your order number and name, or call 08452 570 575.
I look forward to hearing from you.
Kind Regards
Ray Halms
Production Manager
care@advantagemedia.co.uk
- KevG
- 1 Review
- Verified buyer
Brilliant product and service. FACT
I have been using ADM for 3 years now, and have never had a bad experience. Flyers are great quality, turnaround time is fantastic. Highly recommended!
Our Quality Guarantee
Quality comes as standard
Ordering your print from us means you benefit from our unique Quality Guarantee. If you are not 100% happy with the printing quality, contact customer services 08452 570 575 (9am-10pm) or email us at info@advantagemedia.co.uk. detailing the problem and a member of our Management Team will contact you straight away to find a speedy resolve to your problem.
