Last year i went in to Citizen Advice to talk about a letter i got from my mortgage company about them splitting up there insurance company - so i could not pay my household insurance any more on the mortgage. So i was asked to pay £47 then it went up to the whole years worth to £489. which i could not afford so i got in contact with Citizen advice! After many phone calls trying to get hold of them and using the 08 number which cost me a fortune over a period of three months - I sat there and listerend to a lady going on about what to do if you can not pay your mortgage!!!!! and then she showed me in great detail there website - which i told her i looked at already and there was no advice on there about what i am looking for, then she went on about tell your mortgage company and let them know if you can not pay your mortgage!!! I can pay my mortgage i wanted to know about what i can do with this household insurance payment i can not afford to pay - that went up from £47 to £489 - LOOK and SEEK advice else where do not waste your time trying to get hold of them or even talking to them. Look on there website but do not expect clear answers, there are plenty of other advice sites i would try them first and i have and got a better answer for my problem
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