Reply from Aerlingus
[REPLY]
- Reviews (9)
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- Ane Kris Jespersen
- Køge, DK
- 3 Reviews
RIGTIG DÅRLIG ELLER SLET INGEN SERVICE
Jeg bestilte en rejse til Dublin med Aerlingus her den anden dag, rejsen skulle være fra d 25 marts - 2. april. Flere gange sikrer jeg mig at datoerne er korrekte eftersom man nemt kan komme til at ændre i ordren ubevidst. Da rejsen er betalt er datoen pludselig ændret, sådan at jeg rejser d 25 marts - 26 marts, hvilket jo er en hel uge mindre end bestilt. Jeg har altså betalt 2696 kr for noget jeg ikke kan bruge. Jeg ringer derfor til Aerlingus for at høre om de kan hjælpe mig med at ændre min rejse, og får en svensktalende kvinde i røret. Hun beder mig om at tage samtalen på engelsk fordi hun ikke forstår hvad jeg siger på dansk. Jeg forsøger at sætte hende ind i problemet, men når hverken at høre om priser eller eventuelle muligheder for ændring før hun lukker fuldstændig af og siger at hvis hun skal ændre noget som helst koster det 1800 kr..... Jeg spørger hende så om jeg har mulighed for at afbestille rejsen, hvilket hun dertil svarer at det har jeg men så får jeg ingen penge tilbage - altså 2696 kr lige ud i luften. Hun fortæller mig at hun ikke kan hjælpe mig og at det er mit problem, og jeg sætter spørgsmålstegn ved den dårlige service. Hun giver mig et nummer til en anden service i Dublin, som jeg kan ringe til og som vil kunne hjælpe med ændring af booking, men da jeg ringer nummeret op eksisterer det slet ikke. Jeg ringer tilbage til hende for at høre om nummeret og får en ændring i nummeret, hvorefter jeg prøver igen - uden held. Jeg ringer derfor til hende igen og hun begynder at tale grimt og sige at jeg må lytte efter hvad hun siger og at det er mit problem at min rejse ikke er blevet som jeg vil have det.
Efter at have ringet til hende 4 gange, må jeg selv lægge 1500 ekstra oveni rejsen, som ender ud i at koste omkring 4200 kr.
Jeg er rigtig skuffet og ked af at være blevet rippet for så mange penge, når rejsen ellers fås andre steder til 2800 kr. Sikke en dårlig og utroligt ringe service.
- Ane Jespersen
- Gerard Mc Crea
- 2 Reviews
Excellent service friendly and efficient staff
Flight from Belfast to Lanzarotte and back.
I will only fly with them in future. Slightly more expensive but well worth the difference to be treated like a paying customer rather than a herd of sheep.
- Christian Freudiger
- 3 Reviews
Il a dû laisser la moitié de ses bagages à l'aéroport !
Réservation (ID Booking), qui est : 127123609.
Code de réservation de la compagnie : 27GNP6
Compagnie : Aer Lingus
Vol numéro : EI 680
Classe : Eco
Départ : Dublin (Terminal 2), jeu. 07 juin 2012 06:50
Arrivée : Genève Cointrin , jeu. 07 juin 2012 10:00
Bonjour,
Notre fils a pris ce vol comme convenu mais a dû laisser la moitié de ses effets à l'aéroport de Dublin.
En effet, votre collaboratrice lui a indiqué qu'il n'avait droit qu'à 20kg, que ce soit dans une ou dans deux valises.
Pourtant, nous avons pris garde de payer un bagage supplémentaire, ce qui est confirmé dans le document ci-joint (surligné en orange).
Nous aimerions des explications sur ce qui s'est passé et que, dans le cas où il y a eu erreur de votre part, que vous fassiez le nécessaire pour que nous puissions récupérer au plus vite les effets qui sont restés à Dublin.
Dans l'attente de vos nouvelles, nous vous adressons nos cordiales salutations.
Christian et Béatrice Freudiger
+41 77 452 14 46 mobile
+41 21 803 33 84 home
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- Robert R S Walters
- Chester, GB
- 4 Reviews
Orlando to Heathrow = Horrible
United Airlines man the Check in desk for Aer lingus in Orlando and Advise travellers must arrives 3 hours before departure, Which I felt was too long.. We were then told to be at the gate by 6pm and that the gate would close at 6:20pm prompt.
Come 6:25 the gate actually opens... So exaggeration of times is not a good passenger experience.
So having been at the airport early like a good passenger a good 3 and a half hours prior the night time flight Cabin Manager Mary proceeds to leave the cabin lighting on full for the duration of the night flight whilst we are relentlessly sold duty free at 3am.. additionally in flight entertainment was discontinued with a full hour prior to landing. Then combine that with the poorly configure seating on the Airbus A330 meaning we were allocated none reclining seats for a 6'2 guy this is an issue, only to see lots of empty seats that I could have been allocated if it weren't for a zero tolerance on movement in the cabin policy. Then add to this a strict if your bag is not under your seat you will die and take all of us with you approach to cabin management, made for a quite horrendous flight that I will never use this airline again.
The airline must be run by accountants with little vision I should have seen the warning signs when I could not check in on-line via my iPad because they use Microsoft silver-light as a kind of interactive web object system.
The best thing about the flight was the cabin chap Paul managed to find a vegetarian meal after we were originally not allocated one. despite requesting this on line.
Having flow out with Air Canada and caught 2 internal flights with American Airlines the stark contract in aircraft, cabin crew, in flight atmosphere, and the relentless duty free selling at 3 am. I can only predict dark days ahead for this airline unless ryan air or the government backs them further.
I was hoping for the Irish British Airways but I just think this fell well short. I don't know if the cabin manager gets a bonus for keeping the flight awake and getting as much out of them as possible but this is short term thinking. I am glad living in the UK I at least have a choice.
NEVER AGAIN.
- Elaine Leahy
- 3 Reviews
Flight was bang on time and had absolutely no complaints
Thank you,
flight was snn-lhr.
fair price and plain was comfortable and clean and flight was on time.
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- Deborah Cooley
- Slagelse, DK
- 86 Reviews
Good airline, need more flights
Aer Lingus doesn't get 5 stars as they have closed their CPH-DUb route :/
Please do open more routes.
- Tom
- London, GB
- 2 Reviews
helpful
Way better than ryanair and works out cheaper. Will definately use again. Please put on more flights to compete with ryanair. More flightsinto Knock please..
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- David Birch
- Derby, GB
- 4 Reviews
Good airline. Sorted new flight when one was cancelled.
Flew numerous times with work on this airline. No problems. Had one flight cancelled due to bad weather and they switched me with no hassle.
- Venture Furniture
- 3 Reviews
Excellent Value and Service
Recently went to Cork from Birmingham with Aer Lingus for the Cork Jazz weekend and it was a breath of fresh air!
No attitude from the Russian staff who don't want to be there, just friendly Irish hospitality, flight on time both ways easy booking procedure with flexibility and no stupid regulations.
Ryanair should take note as I would pay £20 more to travel aerlingus everytime and not put up with the service Ryanair offer.
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