Great Service & Friendly Staff during an an International flight, seats were pretty comfortable & meal was pretty decent, well for in flight food that is. plenty of inflight entertainment available through a touch screen system
Since I'm not a superstitious guy, I decided to take my wife and 18 month old daughter to Cork on Friday, September 13, 2013. I used to live there and have friends there who I hadn't seen in four years and we were all very excited to go. We got to Brussels airport at 2PM because we didn't want to take any risk to miss our flight that was scheduled at 5PM. But 5 became 6 and became 7. We were given some drink vouchers and later meal vouchers for ten euros. There is one place you can get food from in that part of Brussels airport and the most disgusting sandwich you will ever eat in your life is available there for a mere 7 euros. So after "dinner" and a drink were paid, we got to chip in on our meal vouchers. The guy at the gate told us there were technical difficulties and that a part had to be flown in from Dublin. Obviously this was done using the flight that was due to arrive from Dublin at 10PM so we had to wait for another three hours but we got some more drink vouchers. In the meantime, our daughter became more and more tired as time past by here normal 7.30PM bed time. She wasn't helped by the people who took full advantage of their drink vouchers by downing one pint of beer after another only to then intimidate the ground steward into giving them more vouchers so they could continue their binge. Security, nor the ground steward seemed to feel compelled to do anything about their behaviour so there was nothing left to do for the other people on the flight then to just put up with it. As time ticked by it became two minutes past midnight and then, the flight was canceled. Against everything we were told throughout the day. That there would be a backup plane, that the flight would definitely not be canceled, it was canceled. Our daughter was hysterical by then and I felt that I had been patient enough. We were forced to stay because had the flight taken off, we would have lost our tickets. I then went to the ground stewards manager and tried to complain to her but she flat out told me there was no time for that and we would need to get our bags back first. We did, after another one hour wait at 1AM. We were then given the choice to be put up in a hotel and fly the next day at 1PM or we could sleep at home and they would pay for a taxi. As my car was there and I live an hour and a half from Brussels, I told them I wanted neither and that I wanted my money back. We were only supposed to go over on Friday and back on Monday so there was no point in flying over on Saturday afternoon. I told the lady, again, that I wanted to file a complaint and she stuck a piece of paper in my hand to go to the website and complain there. It also showed me how to get my money back. Once we got home, at 3AM, we put our daughter in bed and went online straight away. There was no room to complain anywhere but we could book a new flight and so we did so for two weeks later. The next morning I checked online how to complain and I came across an article that said that airline companies are obligated to pay you 250 euro per person travelling if they cancel a flight and cannot offer you a new flight without too much time loss. Seeing as the flight they offered was at 1PM the next day, there were almost 24 hours between the original departure time and the new one and considering our four day trip, I would say that is considerable loss of time. So I wrote Aviareps in Brussels as well as Aerlingus. Two weeks and several emails later I received a reply. I should send them all my boarding cards, parking ticket and a routemap of my travel to and from the airport and they would see what they could do. Another two weeks and several emails later I was told they were still considering my complaint. One week later I received a letter that, as a show of their good nature, they were paying me 30 odd euro for my parking ticket and petrol but that they felt they had done enough since we were also given food and drinks vouchers. So just so you know, not everyone is happy enough to be bought off with beer. I will never, ever, in my life, fly Aerlingus again. Next time, I'd sooner take Ryanair to Dublin and sit out a five hour bus ride from there to Cork than to get on another one of their planes. They showed no understanding, not for one second, for our infant child. In my original letter to them I suggested that we would be flying again in two weeks (our replacement flight) and that it might be a nice gesture if they made sure there would be something soft and cuddly on the plane for her. Sure they don't have to, but it would have been a nice gesture to make to an infant child who had to go through a very confusing and scary experience and to show at least a tiny bit of empathy. In stead, Aerlingus and Aviareps did, to coin a well known Irish phrase, s.f.a. They didn't feel in the least responsible because, hey, it was a technical problem and we're sorry you had to go through that but what can we do? I've been a manager in customer services for long enough, fifteen years and counting, to know that hiding behind procedures to shy away from responsibility does not qualify as top notch service or thinking out of the box. As said, never again, will I set a foot on one of those planes but I do hope this review will at least open some eyes over in Dublin and trigger an audit of their customer services processes because they are nothing short of completely void of any human decency.
Jeg bestilte en rejse til Dublin med Aerlingus her den anden dag, rejsen skulle være fra d 25 marts - 2. april. Flere gange sikrer jeg mig at datoerne er korrekte eftersom man nemt kan komme til at ændre i ordren ubevidst. Da rejsen er betalt er datoen pludselig ændret, sådan at jeg rejser d 25 marts - 26 marts, hvilket jo er en hel uge mindre end bestilt. Jeg har altså betalt 2696 kr for noget jeg ikke kan bruge. Jeg ringer derfor til Aerlingus for at høre om de kan hjælpe mig med at ændre min rejse, og får en svensktalende kvinde i røret. Hun beder mig om at tage samtalen på engelsk fordi hun ikke forstår hvad jeg siger på dansk. Jeg forsøger at sætte hende ind i problemet, men når hverken at høre om priser eller eventuelle muligheder for ændring før hun lukker fuldstændig af og siger at hvis hun skal ændre noget som helst koster det 1800 kr..... Jeg spørger hende så om jeg har mulighed for at afbestille rejsen, hvilket hun dertil svarer at det har jeg men så får jeg ingen penge tilbage - altså 2696 kr lige ud i luften. Hun fortæller mig at hun ikke kan hjælpe mig og at det er mit problem, og jeg sætter spørgsmålstegn ved den dårlige service. Hun giver mig et nummer til en anden service i Dublin, som jeg kan ringe til og som vil kunne hjælpe med ændring af booking, men da jeg ringer nummeret op eksisterer det slet ikke. Jeg ringer tilbage til hende for at høre om nummeret og får en ændring i nummeret, hvorefter jeg prøver igen - uden held. Jeg ringer derfor til hende igen og hun begynder at tale grimt og sige at jeg må lytte efter hvad hun siger og at det er mit problem at min rejse ikke er blevet som jeg vil have det. Efter at have ringet til hende 4 gange, må jeg selv lægge 1500 ekstra oveni rejsen, som ender ud i at koste omkring 4200 kr. Jeg er rigtig skuffet og ked af at være blevet rippet for så mange penge, når rejsen ellers fås andre steder til 2800 kr. Sikke en dårlig og utroligt ringe service. - Ane Jespersen
Réservation (ID Booking), qui est : 127123609. Code de réservation de la compagnie : 27GNP6 Compagnie : Aer Lingus Vol numéro : EI 680 Classe : Eco Départ : Dublin (Terminal 2), jeu. 07 juin 2012 06:50 Arrivée : Genève Cointrin , jeu. 07 juin 2012 10:00
Notre fils a pris ce vol comme convenu mais a dû laisser la moitié de ses effets à l'aéroport de Dublin. En effet, votre collaboratrice lui a indiqué qu'il n'avait droit qu'à 20kg, que ce soit dans une ou dans deux valises. Pourtant, nous avons pris garde de payer un bagage supplémentaire, ce qui est confirmé dans le document ci-joint (surligné en orange).
Nous aimerions des explications sur ce qui s'est passé et que, dans le cas où il y a eu erreur de votre part, que vous fassiez le nécessaire pour que nous puissions récupérer au plus vite les effets qui sont restés à Dublin.
Dans l'attente de vos nouvelles, nous vous adressons nos cordiales salutations.
Christian et Béatrice Freudiger +41 77 452 14 46 mobile +41 21 803 33 84 home
United Airlines man the Check in desk for Aer lingus in Orlando and Advise travellers must arrives 3 hours before departure, Which I felt was too long.. We were then told to be at the gate by 6pm and that the gate would close at 6:20pm prompt.
Come 6:25 the gate actually opens... So exaggeration of times is not a good passenger experience.
So having been at the airport early like a good passenger a good 3 and a half hours prior the night time flight Cabin Manager Mary proceeds to leave the cabin lighting on full for the duration of the night flight whilst we are relentlessly sold duty free at 3am.. additionally in flight entertainment was discontinued with a full hour prior to landing. Then combine that with the poorly configure seating on the Airbus A330 meaning we were allocated none reclining seats for a 6'2 guy this is an issue, only to see lots of empty seats that I could have been allocated if it weren't for a zero tolerance on movement in the cabin policy. Then add to this a strict if your bag is not under your seat you will die and take all of us with you approach to cabin management, made for a quite horrendous flight that I will never use this airline again.
The airline must be run by accountants with little vision I should have seen the warning signs when I could not check in on-line via my iPad because they use Microsoft silver-light as a kind of interactive web object system.
The best thing about the flight was the cabin chap Paul managed to find a vegetarian meal after we were originally not allocated one. despite requesting this on line.
Having flow out with Air Canada and caught 2 internal flights with American Airlines the stark contract in aircraft, cabin crew, in flight atmosphere, and the relentless duty free selling at 3 am. I can only predict dark days ahead for this airline unless ryan air or the government backs them further.
I was hoping for the Irish British Airways but I just think this fell well short. I don't know if the cabin manager gets a bonus for keeping the flight awake and getting as much out of them as possible but this is short term thinking. I am glad living in the UK I at least have a choice.
Recently went to Cork from Birmingham with Aer Lingus for the Cork Jazz weekend and it was a breath of fresh air! No attitude from the Russian staff who don't want to be there, just friendly Irish hospitality, flight on time both ways easy booking procedure with flexibility and no stupid regulations. Ryanair should take note as I would pay £20 more to travel aerlingus everytime and not put up with the service Ryanair offer.