Aeropostale reviews

Aeropostale reviews

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Save your money, shop at a better company.

First off, I ordered online. Not only were their size charts completely off, but I received items with loose threads and damaged seams, which I had to drive to the store to return to avoid paying return shipping plus carting it all the way to UPS. So I gave them another chance and ordered the clothes in the right size which ended up being two sizes (very ridiculous) bigger just so they would fit even though according to their size chart I ordered correctly the first time. Because I needed the items right away, I paid a lot extra for fast shipping which was supposed to come the next day or two. According to them they promised my items would come by the 6th or before the 6th but no later than the 6th, which actually put it on the 2nd day which was fine. However, I didn't receive my items until the 9th! It was shipped on the 4th, the morning I ordered! I am so upset because I paid extra fir shipping which was not cheap but got ripped off because they didn't give me that shipping I paid for. Also, when I have posted reviews on my experience with them and their items, on Aeropostale's official website, they won't publish my reviews but delete them, which to me is very shady because a new customer relies on truthful reviews from other customers. Aero only puts on positive reviews but leaves out negative feedback. Beware if Aeropostale! Especially online!
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really like the store

good stuff; put more on sale and I will buy more for me and others
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I'd shop here again

I had orderet a swather and a pair of jeans, they send it immediately, and came to Europe about a week later with everything in the box. the only thing i found no so good was, they said i would get an E-mail that I never actually got. But as I already said it came after a week, and I've been wearing every time my new clothes are clean. :)
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Overpriced shipping

I bought a pair of sunglasses from them online for like $9.75 or something like that and also ordered a pair of pants. I clicked submit order and all that showed up when it loaded back up to say the order was submitted was the sunglasses. Evidently the pants I ordered were sold out. They should at least take the stuff that is no longer available offline instead of keeping it on the site and trying to trick people into paying more for their junk. I thought it was stupid to have to pay almost $18 for a dumb pair of sunglasses.
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Overcharged $29, no free gift and nobody cares...don't shop online at Aeropostale.com!

I also placed an order on 12/2/2013 online. I was going to get a great deal so I thought. I was going to use a $20 gift card they sent me for a previous purchase, get $25 off a $100 purchase, free shipping for over $50 and a free Aero bear. One $10 sweatshirt wasn't in stock and I wasn't notified until right after I clicked submit order. The basket I accepted said the sweatshirt was in stock and the bear was available. Then I tried to cancel the order to correct it but the order never came through to hit the cancel button. So I called in, spoke to a really nice lady who told me we couldn't add to the order so place another one to get the $25 off a hundred and she'll give me free shipping on the 2nd order because of the mix-up. Of course the "free" bear was sold out just like last year so I didn't get that. Instead of crediting my account, they credited the gift card for $20 and $6.75 to my other payment form. I got free shipping on one order but they didn't honor the 2nd order's free shipping even though they said they would. I would recommend nobody shop online at Aero. They can't 'undo' or add to orders. I ended up spending $87.95 on an order that I was expecting to pay $58.85. That's a $29 overcharge and all customer service can say is sorry we can't change anything once it goes through. This company is a joke.
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Online customer support is really bad.

I placed an order at 10:30 pm on 12/2/13 and used a $25 off $100 coupon code. When I clicked to checkout, two of my items were no longer available, so the system automatically removed the items from the shopping cart, removed the coupon, then charged my card for the new total. No big deal, just poor shopping cart programming right? The confirmation email said they have 24 hour customer service--GREAT! So I call in and hit an automated system that won't let me speak with a representative until my order number is confirmed. So I use the customer service contact form on the website and let them know that I would like to cancel my order. The next morning I call customer service again at 10:30 am, and they told me it's too late to cancel it now. The CSR, Francis, was nice; we had a professional and calm conversation. But the logic behind the shopping cart and the phone support system is weak.
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Racial profiling at West Town Mall store Madison wi

My 13 year old African American daughter was treated horribly at Aeropastale. From the moment she entered the store she was asked in a rude tone "what do you want", she was followed, she was ignored when asking for service, and when she was spoken to it was in a rude manner. I was not present with her initially as she was looking before I got there. She came to get me and was in tears. I sent her back in the store and then went in the store, stood off to the side and obseved (as the older white Mom it was not obvious I was her Mom) What I saw discusted me- again following her- pounding on the dressing room door telling her she had to get out because she had a friend with her trying on clothes. I had to let her in the dressing room as all the employees ignored her when she asked to be let in a dressing room. No where was it posted that only one person per dressing room! When I asked the red haired manager why she was singling out my daughter I was snapped at and told that someone had complained she put jewelry down her shirt. It was an out right lie and I told the manager she should be ashamed. When I talked to the security guard there had not been complaints but he had been asked by the manager to follow her. He did explain to my daughter and her friend that they had stopped in the store 3 times which makes him suspicious with teens. He was kind about it and told me he never saw them doing anything so he stopped following them. When I posted this on Facebook my friend told me the exact same thing happened at the Madison East town store to her when she shopped with her African American adult friend. Security followed this lady the whole time to the point that she felt so uncomfortable she left the store. I have never had such a horrible experience shopping at any store--- of course I am white which seems to make a difference when you shop at Aeropastale! SHAME on THEM!!!!!!!!!!!!
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Very Rude & Raceism Company

I had purchase school clothes for my daughter & me I don't keep my reciept I never hardly return items' Today I went return clothes w tags attached the cashier a guy ask for my name & phone number had all thing return & went to go put the credit on a card next thing I know manager comes up any say I stole the items went to ask me were I store purchase at along with why are u return all the sizes are different went to humilant me & ask were I work at' I told her Excuse me I don't have steal a Damn Thing she call her district manager was not going to return my items say she had keep them & then after Apology to me after the fact & issued the card I will Never Ever Shop at Aeropostale Store at Lakeside Mall on Hall Road In Utica Michigan! again along with my Family as well I had always spent Big money in this store & to Accurately come up as a Manger from no were & First thing say me is Accuse me of stealing return Mechandise!
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Very Disappointed, Terrible International Customer Service

On the 25th of June I placed an order on Aeropostale and I recorded the order number that appeared on the computer screen immediately after the order was placed. However, subsequent to this I did not receive any email notifications from aeropostale about the order. Therefore i proceeded to contact aeropostale via email and telephone who informed that there is no order on their system with the order number provided nor my my credit card number did not hit their system. Aeropostale customer service informed me that this meant the order was not placed.

Due to this I proceeded to replace the order online on June 29th. I received email notifcations about this order. On July 4th I received a package which contained items of the first order but a different order number was referenced which i never received any email about either.

The frustrating part about this is that my credit card was charged with the both orders, including the one Aeropostale could not locate as well as the second one. The second package has arrived in Trinidad and I have advised DHL to hold the package because i do not want to incur customs and duties for a second package.

I have been emailing internationalorders@aeropostale.com and I am yet to receive any feedback on a refund or how I should proceed.

It is very unfortunate that international customers have to rely on email for communication as this is not very effective in dealing with complicated matters. This was my first time shopping at aeropostale online and it will definitely be my last. I have been shopping online for a very long time and i have never experienced such inconveniences.

I am still hoping that i will get a response to my numerous emails and that i am refunded soon.

Aeropostale definitely needs to improve on their customer service, especially for international customers.
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Very poor customer service by branch manager in westfield topanga

Bought several items on sale, cashier called manager to process the returns, he gave unacceptable bad behavior and even made a remark to make sure that items to be returned needs to be tagged. He DOES NOT deserve his position, its his responsibility to tag each item properly prior to selling them. He even said he would appreciate if i would not come back to His store. So he is the new owner of aeropostle topanga canyon branch. Is that the kind of employee behavior aeropostle has for its customer? It was only my first time to enter that store and certainly i will not come back.
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Never Purchasing From This Company Again

I ordered some clothing items online using a normal PNC debit card. Everything was fine, and I received an email saying the order was confirmed and shipped. The next day, I checked my checking account balance as I usually do and it was overdrawn. I immediately called my bank thinking it was their fault because I monitor my bank accounts and credit card accounts like a hawk. They informed me that Aeropostale charged me TWICE for my order. No wonder it was overdrawn. I then called Aeropostale's "customer service" department (and I use the term customer service lightly) and asked why in gods name this happened. The lady told me that they charge an "authorization hold" for online orders and that it is "standard procedure". Yeah right lady. I have ordered items online from almost every website imaginable and have NEVER had an authorization hold put on my card. The only circumstance I have heard of this was when paying at a gas pump at a gas station, but other than that, this is the most asinine thing I've witnessed from a company. The lady then told me it would be refunded within 3-5 business days. Wow. Spectacular. I have to pay other bills, buy groceries, put gas in my car within that time, but I cannot do that because my account is overdrawn and if I transfer money from my savings it will just bring the overdraft to a lesser amount. I also get direct deposit from my work this week and will not be able to use my paycheck because it will tack onto the overdrawn balance. I emailed customer service AGAIN about this problem (being that it is VERY time sensitive) and have yet to receive a response. Of course. Needless to say Aeropostale has lost another customer and I discourage anyone and everyone from purchasing from their company.
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On-Line Order Disaster

My daughter ordered the cutest dress from Aeropostale on-line. She was waiting patiently for the package to arrive. Then she received a "your return is being processed" email. Needless to say she was devastated she didn't get her dress. I called and spoke to the customer service people who informed me that the package was attempted to be delivered but got returned. We never saw an indication that the package was ever tried to be delivered. So they "returned" the payment. Then we get the next big shock. We used gift cards (that were discarded when the money was spent) and the money was returned to the gift card. So end result: no order, no money and daughter crying. Way to go Aeropostale!!
Extremely Disappointed Mother,
Cheryl
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Rude Cashier Named "Joy" at Round rock outlet TX

I shopped on 28 Dec 12, nobody at the line, I came up to Joy, she was busy looking up at the computer screen, after 5 minutes she called up the person behind me and didn't even look at me. When I told her that, she told me to go to the end of the line when I had been waiting there for a long time. When she finally served me she didn't even make eye contact. I am definitely not happy with the customer service. Also when I was at the fitting rooms they were half empty and no one came to unlock it, I had to go look for someone to open the dressing rooms.
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ROBBED AT CHRISTMAS

I PLACED AN ORDER ONLINE WITH AEROPOSTALE.COM AND ASKED FOR IT TO BE SHIPPED TO MY BILLING ADDRESS. IN THEIR ERROR, THEY SHIPPED TO MY FORMER ADDRESS ON FILE. THIS WAS CHRSITMAS GIFTS FOR MY DAUGHTERS. I CALLED AEROPOSTALE.COM AS SOON AS I REALIZED WHAT HAD HAPPENED. THEY TOLD ME THEY COULDN'T DO ANYTHING FOR ME. THEY STATED IF THE MERCHANDISE HAD SHIPPED TO THE CORRECT ADDRESS AND I DIDN'T RECEIVE IT, THEY WOULD CODE IT AS LOST AND RESHIP, BUT SINCE IT WENT TO THE WRONG ADDRESS THEY COULDN'T HELP ME. SINCE MY HUSBAND AND I LOST OUR JOBS 3 MONTHS AGO DUE TO THE COMPANY WE WORK FOR FILING BANKRUPTCY AND ISSUING A MASS RIF THIS WAS A CRUCIAL TIME FOR US. I AM ASHAMED OF EVER BUYING FROM THEM IN THE PAST. I HAD BEEN A CUSTOMER FOR 6YRS, BUT NEVER AGAIN. I WAS TREATED VERY POORLY AND NO ONE SEEMED CONCERNED WITH THE ERROR. I AM DISPUTING CHARGES WITH MY BANK, BUT THAT TAKES TIME. I HOPE NO ONE ELSE EVER HAS TO GO THROUGH THIS. PLEASE BEWARE OF THIS ONLINE RETAILER.
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Played Rock-Paper-Scissors while ignoring us! Incredibly Rude, and Obnoxious!

Have had terrible experiences at Aeropostale in Morristown, TN at College Square Mall. Today the staff was particularly rude and I will never be back. There was 2 girls (Christa, and another girl) behind the counter when we walked up that completely ignored us and other customers. They were playing Rock-Paper-Scissors, and were giggling talking to someone over the headsets, making jokes. There was an older lady beside us needing help, and she was appalled at how they were acting. Then the older male manager with braces came up there because we were returning a shirt, and he was even more rude, saying he was mad at all the returns today, and we said it just didn't fit, and he said "Well why did you buy it", in a rude non-joking manner. He is always rude. The last time I came in there, he followed me around, and finally said is there something I can help you with. I said I'm just looking around for something cute, and he said "Why did you come in here if you don't know exactly what you want". Since when does shopping work like that?
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Online customer service is awful!

I purchased items online from my kids favorite clothing store on Black Friday 2012. The company offered a free DJ Teddy Bear with a purchase of $100 or more. I probably didn't need to spend $100 but thought the bear was cute and my daughter would like it so I made sure to order enough to get the bear. When my order arrived I immediately noticed that the box was very small for all of the items I purchased. The box was smaller than the box of the DJ Teddy Bear that I had seen in the store. I opened the box and all of my clothing items were in it but I had a UPC code label that said DJ Teddy Bear on it. The packing list showed the DJ Teddy Bear was supposed to be in the box but no bear, just a UPC label. I immediately contacted Aeropostale customer service to report the missing item. I was informed that they had been overwhelmed with Black Friday orders and they apologized and said I would be contacted in a few days about when my bear would arrive. I waited 5 days for a response but didn't receive one so I emailed them. I received a very short email saying that my DJ Teddy was included with my order and they would not be sending another one. I immediately called customer service to inquire about the email and was told that they were out of the DJ Teddy and sorry they couldn't do anything more for me. I requested to speak with a Supervisor. Of course, they were all gone so I was told I would be contacted in 24 hours. I waited 24 hours without a response so I called again. I spoke with a supervisor this time and was told they would send me a $25 electronic gift card in a few days and I had until 12/19/12 to use it. I didn't think that was a fair amount of time but I didn't feel like fighting so I agreed. It's now been another 6 days and still no electronic gift card. I called again this morning to let them know the card has not been received. I just received an email saying it will take 1 to 2 business day to send and I still only have until 12/19/12 to use the card. That is ONE DAY! How awful! I don't appreciate the way I've been treated by this company and will never do business with them again. If I don't receive an extension to the time given to use the gift card I will return my entire order for refund. Customer Service is definitely not a priority with this company!
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Love them!!!

They have great fashion and deals.
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Want to have a headache, and experience the WORST Customer Service Ever?

Then visit your local AEROPOSTALE store at Opry Mills. Talk to Jessica, the Assistant Store Manager, and then try and call 877*289*2376 to speak with Corporate Cust Service.

Not only will you discover that you are a "nobody" except when you are spending your money with the store/company, but you will also soon learn that unlike most retail stores, this company refuses to stand behind their inferior products. You are paying a premium price for a poorly made item. You are purchasing a NAME, not a product.

Specifically, an pair of "sleepwear" was bought from this location. It looks nice, fits well, and is fashionable. The problem is that it fell apart with general wear. These are SLEEPING pants, not jeans or items one would wear and abuse. One sleeps in them and relaxes in them. They should easily last years, and only get softer and more comfortable over time. Instead they have split at the seams, disintegrated, and become unwearable. In notifying the store, and speaking with the Assistant Store Manager, I was told...too bad. We do not exchange items after the tags were taken off. I was not looking for a refund...just an equal replacement of the item.

After reading the plethora of reviews on this site in regards to AEROPOSTALE, it is evident that many people across the country feel the pain that I do in regards to customer service and quality of product.

Here is my suggestion, shop elsewhere. Spend the same amount of money (or even LESS) at GAP, American Eagle, Express, Express for Men, etc., and inquire about their return policy. You will find...NO SALE IS EVER FINAL. Two years from now your jeans rip, or your t-shirt falls apart? NO PROBLEM. Bring it back to one of those stores, and the exchange is a no questions asked experience. Why? Because they want YOUR business, and understand that by being flexible and acknowledging that products fail, they retain you as a customer.

My money, will never be spent with this merchant again. ESPECIALLY at this location (Nashville - Opry Mills). And here is what I offer...just to deflect money from this store. Post your email address, and I will email you back. Then, send me a picture/scan of a receipt from GAP, American Eagle, Express, or Express for Men, that is dated within the last 30 days. I will then give YOU a $25 gift card/coupon that I buy for the same store. I do not care how many people reply, I can afford it. What AEROPOSTALE can not afford is customers running to other merchants. And THAT is what I am working to make happen. SEND ME YOUR RECEIPTS!

Jessica, AEROPASTALE....you REALLY should of just been happy to have a customer who desired your clothes and wanted to exchange something that was defective.
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BAD treatment to International customer

The customer service is a nightmare. In our last vistit to the US, we buy some clothes at Dollphin Mall Store, and the cashier dont put all the clothes at the bags. We find the diferences at the hotel at minutes of fly to return home. We put our claim at the web page but we dont recive any response. The last weekend I visit US and a go to same store, the manager said he dont do anything. I put the claim again at the web page i waiting for response.....

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Aeropostale Details

About this company

Shop Aeropostale for men's and women's clothes, shoes and accessories. For great styles and prices shop our collection featuring girl's and guy's jeans, hoodies, t-shirts, sweaters, jackets and more. Extended sizes available only at Aeropostale.com.

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