Reply from AFerry.co.uk
[REPLY]
- Reviews (793)
- Jacqui Corker
- 1 Review
User friendly site but more info needed.
I found the AFerry website easier to use than going direct to the Blue Star Ferry website. We have travelled our chosen route before, so this made selection easier. We booked a ferry for 4 passengers from Piraeus to Astyypalea with a cabin. I would have liked to have a breakdown of costs, rather than just the total cost.
- CustomerJudith Nibbs
- 1 Review
easy peasy
Hi, The site was very easy to use , and i would recomend this to all my friends ,can't wait to travel .Kind Regards.
- Paul Tillson
- 1 Review
Good experience but why charge me for paying with a debit card?
I was attracted by the 20% offer but to be honest, it made no difference because they offer that discount to anyone over 60 on the Newhaven Dieppe route. It's just a pain to get it though because you have to ring the office in Dieppe (although it's free from a landline). The price for this crossing was the same, £80 here or £100 less 20% on the LD lines website. But I was charged an extra £1 for paying by debit card, but why? LD lines don't charge that!!
- Derrick Sullivan
- 1 Review
Efficient and helpful
No problems with travelling and very helpful when we needed to alter our booking but disappointed with size of on board shop.
- Customer Brian Nicks
- 1 Review
AFerry is a good Ferry!
Everything went smoothly as usual booking with AFerry. Unfortunately we had to reschedule our passage over to Ireland-this was also done without any fuss! On the journey back to England the weather was wild causing our ferry to be 1 hour late docking at Dublin. Stena didn't keep us informed of the delay which was very annoying!
- Customer
- 1 Review
Initially very good. But still waiting for a confirmation e-mail, after 10days.
Very concerned that the full amount of the ferry return trip has been taken from my bank account,but I have yet to receive a booking confirmation,which Iwas told would be with me very shortly. I have been waiting for this now for several weeks.
- Iris
- 1 Review
Great for good deals
Aferry.co.uk delivered a great deal to my inbox at exactky he right time. I was really pleased to get this email as I was just about tp pay more for my trip across the channel.
An incredibly useful website.
- Nigel Boddington
- 2 Reviews
Easy, Reliable, a service to die for!
So. You get on their web site, look for the route you want and select the time frame. Enter the few simple details, remembering your car registration if you are going by car. They send you a confirmation. Simply print it and arrive at the port an hour before departure. Minimal but necessary customs annoyances. Then go on board and off you go. We had to come home early due to illness. Rang up Aferry and they got us sorted on the next ferry. Very informative and very helpful. Difficult to know how they could improve. Am now a regular customer.
- David Heaton
- 1 Review
Fast, efficient and good prices
very easy to use and does exactly what you need. We always use Aferry to book our trips to the UK
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- Michal Dovcik
- Ashford, US
- 2 Reviews
Very good and fast but £1 charge for using a debit card???
In my opinion if someone wants to charge you for using a debit card, it's as good as going to a shop, buy something for a tenner pay cash and then get charged for using that cash.
That's just silly.
- Rob McDonald
- 1 Review
a good way to travel between UK & Europe
Ferry was comfortable and had good facilities.
The website booking information was confusing and lacked explanation of what is available eg. travel from Rotted to Amsterdam, I only found out about return bus once I'd landed by enquiring with (Dutch) terminal staff. I was preparing to travel by train.
Also when first onboard there was no welcome or explanation of the ship facilities and events.
- first time customer
- 1 Review
first time user...trusting all will go as well as the booking
i booked on line and the website was extremely easy to use. the booking used my credit card and i received the confirmation within minutes of completing the booking. the next step is that the accommodations are correct when we arrive at the ferry...hoping for the best.
- Mr Fewkes
- 1 Review
Simple and hassle free
All the booking was very easy and simple. Would definately use everytime
- Customer Mr Rodney Pooley
- 1 Review
Very good site to navigate
I found the booking process easy and efficient.
- Customer Mrs Robinson
- 1 Review
Great company, great prices, first time used and would definitely recommend
Easy to book, lots of choice, have already recommended
- A Halpern
- 1 Review
book direct with ferry company and save a fortune
If only I had realised that this was not the ferry company itself I would have paid much less and avoided paying an amendment fee. Don't use them!!
- Tim Mason
- 2 Reviews
Best Seach Facility
You were the only site where I could do a completely generic search, i.e. UK to France ferry and all options came up. Your price was also strangely much cheaper (over 50%) than the ferry companies own price.
- Rachel Henderson
- 1 Review
- Mr Karl Sherman
- 3 Reviews
Not at all impressed. At least Dick Turpin wore a mask. Would like to give no stars but not possible.
Booked ferry tickets online. Got email confirmation giving departure as Calais to Dover. This was not what had been booked. The departure points were the opposite of what I had asked for. I phoned to query this and was met with the worst customer service dept I have ever encountered. They would not listen to a thing said and insisted upon 26 quid payment for their mistake. These people will fleece you for as much as they can . Will not make the mistake of using them again. Will go direct to ferry company website. Very little difference if any on price and guaranteed customer service. Deal with these people at your peril. You have been warned.
- thomas lomax
- 2 Reviews
Booking blunder
Make sure you do not make a mistake booking your dates! An incorrect click July instead of June cost me dear. Check your details before confirming the deal.
- Patrick Kearney
- 1 Review
- toby kinder
- 2 Reviews
Straightforward and simple booking process!
Straightforward and simple booking process!
- Customer Mrs A Harbord
- 1 Review
Very Poor Communication.
We had provisional confirmation for a Ferry Booking by e mail on 25 April in spite of a reply to that e mail from us and 2 phone calls to AFerry we are still awaiting confirmation we were promised e mail and hard copy of which we have had neither.
- Customer Martyn Trueman
- 1 Review
So easy to book
I have now used Brittany Ferries on two occasions from Plymouth to Roscoff. The booking online was easy and cost of crossing good. The whole experience was excellent. Well done.
- Yann
- 1 Review
ok until you need to change your booking.
Decent website that allows to compare the various ferry operators but unfortunately let down by the additional fees charged to amend a booking (£25 fee when this is free if you booked directly with the ferry company).
- CustomerDes Sullivan
- 1 Review
Easy to understand and easy to book, good value.
I have used AFerry many times as it has a clear and easy to use system. I have never had a problem and would recommend it without reservation.
Reply from AFerry
Best regards,
The AFerry.co.uk Team
- Aileen MacKinnon
- 2 Reviews
Speedy purchase of tickets
I was looking for the best choice of ferry crossings to France and AFerry was qucik and easy to use.
- Monica
- 1 Review
Great
Great site for price comparison and ease of booking. I always useAFerry.co.uk
- Customer J. Timmins
- 1 Review
Cagey and unhelpful
I booked a return ferry journey with Northlink Ferries from Scrabster to Sromness due to leave Scrabster on May 8th and return May 13th. The ferry had engine trouble at this time and all ferry crossings were cancelled until May 24th. Luckily my friend in Orkney informed me of the problem and after a number of phone calls to Aferry and Northlink, all of which gave me unhelpful and misleading information, I booked on another ferry. When I phoned to enquire about a refund and complained about the lack of information the staff member said that all affected customers had been informed by email on 1st May. I have checked my emails and this is untrue. The only positive thing I can say is that I will have a refund. I hope at least this is true.
Reply from AFerry
Thank you for you review. Looking at our records, you weren't contacted on 1st May because at that time your sailing wasn't affected. We did however contact you via email 2nd May when information about your sailing became available to us and you decided to cancel your sailing 9th May, for which you received a full refund.
We are sorry that you felt you had a poor experience with us and we hope that this doesn't discourage you from using our service again in the future.
Best regards,
The AFerry.co.uk Team
- Brian Hicks
- 2 Reviews
simple and best way to find a ferry
Just find this site the only way to search with plenty of choice on price and availability!
- Nina Hook-Zurlino
- 1 Review
Easy to handle website. Easy to book. Again and again and again.
Aferry.co.uk has this marvellous function which allows you to compare prices in one simple view, not having multiple windows popping up. Booking process is as easy as it could be. Only problem is that if you travel with pets, you cannot book for them. Aferry.co.uk ought to add a choice for pets next to Adults and Children select boxes.
Reply from AFerry
Thank you for your review. There are a few routes we sell where we do have the functionality to book pets online, but this depends entirely on the arrangement we have with the operator and their booking system. The aim is to get this online for as many routes as possible because we agree with you, it would be a very good option to have!
A list of all the ferry companies that allow pets onboard can be found here: http://www.aferry.co.uk/taking-your-pet-abroad.htm#bookingaferry
Best regards,
The AFerry.co.uk Team
- Yesterday
- 1 Review
- martin
- 1 Review
Booze trips are back
easiest booking and great pricing, bargain. Dover - Calais and back for £29, booze trips are back !!
- Customer Jenny Smith
- 1 Review
yay - booking made easy with AFerry !
I was looking to book a single trip from Jersey to St Malo in July. This site was really easy to manage and the booking simple - would recommend and definitely will use site again.
- CustomerPenny Poole
- 1 Review
Easy and low stress- worked for me- thanks!
It can be hard to sort out the cheapest ferries- this site saves time and is pretty good at sorting out lowest fares- best of luck!
- jon b
- 1 Review
book a ferry so u wont be a nelly
say no more AAA+++++++++++++++++++++++++++++++++++++++
- Brian F. Gillingham, Kent.
- 1 Review
Easy ferry booking
Found this site whilst checking ferry prices ... quick and easy, trustworthy, booked ticket same day as travelling and saved money (spoke to ferry company to check on-the day purchase price) ... would recommend to anybody !
- CJames Sawyerustomer
- 1 Review
- Keith Pyke
- 1 Review
Frustration free, except...
The usual easy and trouble free booking through AFerry. This time Greek island hopping.
My only frustration and annoyance is the final page addition of a £1 fee for using a Debit Card. We have all grown accustomed to fees on Credit Cards because of the commission the seller pays the card companies. But why on Debit Cards?
- Sarah
- 1 Review
Very easy to use.
The webside did the seach for me and i only had to choose what suited me.
