Unless my booking and payment, I heard from you not to have get my booking. On your advice I made a new booking with payment. I hoped to get back the first payment. Within 5 minutes I got from Mariane a mail that she will give the amount on my bank. A very, very good service, also your help. AFerry is my company!!!!!
My view is that it is just a very poor experience booking on line as it takes so long and if there is a telephone number to ring it is not readily available. I suppose it is done to save you and your staff time but those who want to book also have a time problem as well
What do you think those prats at Aferry did I made a booking for 4 of us, so a fair bit of business for them, and they send me a thank you for the custom, and instead of my name they adress it to " dear Langesund", !! which is the departure port, says it all does'nt it.
We knew roughly the dates we wanted to travel and sorting out the details was very straightforward. The biggest problem were the problems we had with our computer and were nothing to do with you. When booked last year I got the PDF file within an hour, however as it was gone 17.00 hours when I did it this time it took overnight to get the PDF file. I'm always a little anxious until I have the paperwork printed and filed the e-mail in a place where I know it is. Can't say more as there isn't much to say.
Tried to add an extra person that will be travelling with me to the UK and back the system refused to accept my email an/or my booking number. Finished up having to book a single foot passenger as a separate booking. Not impressed
kept changing foot passenger or vehicle, time of ferry etc, as our plans were ind of fluid an kept being influenced by other factors. But, as you could set up and test all the options and check out the cost before committing to anything, this site was a real benefit helping us plan and evaluate our journey options and the implications of changing things.... If only everything else ran like this. The hotel, the car hire etc.
It is really good and useful. Can't even remember who we are travelling with but I do recognise how useful this aspect of their booking site was
The only problem I found was that the prices seem to increase each time I look , this make it very difficult when you have a limited budget because we have to look at hotels accomidation so by the time we have sorted the hotels out we find that the ferry price has increased.