I travel regularly to the continent and have been using aferry for years now. I used to check the internet for cheaper deals, but never found any anyway. So now, whenever I want to go I go to the aferry site and within minutes all is reliably booked.
I find the site easy to navigate, and by using the tab at the end of an enquiry it is possible to find alternative dates and prices without having to reload all your information.
The only thing I would like to see, prior to completing an enquiry, is the respective costs of the accommodation offered. This would save time in trying to make comparisons.
I tried using the carrier directly for my tickets, but their website would not work for me. Aferry's site worked perfectly and i had my tickets quickly. The only problem was in booking a kennel for my dog, I called Aferry and their rep was able to do that quickly and efficiently. Very professional.
The site is great for comparing prices for the different companies and you can quickly switch between routes to see where the best deal might be. I would not use a company's own site again.
I initially had difficulties booking a trip as I am hiring a motor vehile when I'm in the UK. The booking process asked for vehicle registration details which I won't know until I arrive. I received an email from Stena Line asking if they could assist. ONe quick question and an immediate reply ensured I could easily complete my booking. Brilliant service!!!
This company represents the epitome of poor transparency with poor customer service to boot!
Cancelling my booking of £119 cost me £150/hr? Good job I was able get a 50% discount and took only 10 minutes.
There is little choice so using somebody else isn't an option, if I could I would. To me it seems little or no competitiveness exists!
I went to check in for our ferry from Dover to Calais, the check in lady advised me we were 5 minutes late for check in and that she would not put us on the ferry. I could see other passengers waiting for the shuttle bus and I could see the ferry we were booked on, I asked if those people were going on our ferry and she replied yes but we couldn't.
I explained that I had a connecting train and flight that I must make, the lady could see I was getting impatient and advised me that it would be OK as Calais is 1 hour behind Dover therefore I would make my connection, I was happy with that and agreed to take the next ferry. On my landing in Calais I discovered that the check in lady at Dover had LIED to me just to keep me quiet.
Being a Sunday and missing our train connection caused a major drama and cost me 690 euro for a taxi fare to Charles De Gaulle airport.
Was I happy with the service I received, not in any way shape or form
Always reliable, straight to business
Paying with my Master Credit Card, I was obliged ( forced would be more appropriate ) to use the option "credit" instead of "debit" and the transaction has an additional cost 10 times higher ( 10 £ vs 1 £ ).
This is non acceptable since no real choice was offered to me.
Next time I'll book directly through the ferry line.
There were lots of options, lots of times to travel but I could only see one site that clearly showed where to include my pet dog who was travelling with me. Perhaps I was missing the obvious but in the event I went with the one that was clear i.e. P & O Ferries.
cheaper than booking direct, so it felt like being paid to fill the form in.
Been using this site for months, then last booking the web site dropped off just as I was verifying my Visa details , the page went blank , and I had to start again and book another ticket which went through ok , then when I checked my e mail later I find I had booked 2 tickets , the customer service is VERY Very POOR , no phone no to call from Europe and they took 2 days to answer my mail , ending up have to pay a cancellation charge after many many emails , even though it was they web site at fault , Dont use this service its cheaper to go direct to ferry operators web site and if you have any problems during the booking process they are not Interested , STAY AWAY CON SITE
I've tried other companies, including those that AFerry features, but AFerry's website is the easiest to use, and you can't beat their prices. It really isn't worth booking direct with the Ferry companies.
This was not a good experience and I will be more cautious if I use this site again. By naming routes as Route 1 etc i was not immediately evident that I had booked the reverse trip.
This is a convenient site for ferry bookings, bringing together lots of routes in one place. I have used it many times without difficulty. However watch out that prices can change quite a lot in a matter of days so book early if you can.
No problems at all. Also followed links to Booking.com to book rooms along our way and so far everything has been smooth and trouble free. All good.
Dear a ferry,
The last 3-4 years I have used the aferry website and I have always been very pleased by your services! However last week I booked my return from dover-calais as I am a Dutch student in the UK and bring my car over sometimes. When I booked last week by an honest mistake I booked the wrong day for my return so I called the customers service directly after to change that. What happened next was very inconvenient to me as I had to pay 25 pounds. I completely understand that this maybe the costs to change, but in all honesty it took 2 minutes on the phone for that money. I think this is very bad service to someone who has been using your services on a regular basis.
I hope we can meet half way where you refund a part of my next journey and I hope this is the amount of what I had to pay to change
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