Inital booking experience was good. However when I then needed to change my return trip urgently; the telephone lines were closed and the portal was not working. I had to book via another provider - at additional cost - to be sure to get home when I needed to. I tried for a few hours.
I like the idea of comparing the prices of different ferry companies. With aferry's website, I can do it. Sadly, for some mediterranean ferries, aferry does not work.
Some six months ago, while planning a trip to Europe, I used you website to find information about ferry crossings for next September. At that time I found the information very hard to access.
Now, in closer proximity to the date, the process was simple and quickly completed.
Those of us planning as part of a longer trip need that information months in advance even if the actual booking cannot be made at that time.
If you have upgraded your website in that period, well done on the outcome.
From when I discovered AFerry last year, I have used them to book ALL my crossings. I used to book my Ferry tickets directly through P&O but since finding AFerrys easy-to-use ticket finder and booking system, it is my preferred way to book. I have never had a single issue with booking through AFerry and I always find that they provide the cheapest deals! I travel from Dover to Dunkirk (DFDS Seaways) or Calais (P&O) on a regular basis (sometimes booking less than 24 hours before) and I never pay more than £35 return... And thats on a Saturday! You just pay for your ticket and print off your confirmation and you are on your way! They even send you a free magnetic GB car sticker or AFerry mousemat... What more could you want!
It was easy to book on line, but what about your prices, why are you more expensive than the Wightlink web site? You added a one pound booking fee anyway so why over five pounds more expensive??? I was on another site and they were more expensive than you, so that was your saving grace after I had booked with you.
Oh well you live and learn.
I wanted to travel by ferry the cheapest way possible and went on the site. Surprisingly Dover/Dunkirk was the cheapest with the journey a mere 30 minutes longer but it was no disadvantage as boarding and disembarking was very well organised. I was so impressed with the service I have booked again. My only criticism was the carrot cake that I ate on board, with 2 student chefs at home who recently made me a lovely birthday cake, there was no comparison!
After an injury, I needed to change my booking to return to UK earlier than planned. I rang the Customer Services No on last Sunday, after a very short wait I was through and they managed to alter my booking for me with no fuss at all. Yes I had to pay a small extra fee but considering the short time scale it was very reasonable. The new docs were emailed straight away and we could return to the UK. Well done Aferry!!
A shame to use such a way to take money from your customers.
Everythinsg went according to plan , no problemss whatsoever. The ferry was also very nice with a good breakfast at a fair price which I cant say for some of the other ferrries I have taken where the food was very expensive and not particularly good..
I tried to book a voyage but the website had a fault and would not accept my birthday ("invalid"). This happened 2x before, so I rang the call centre, thinking that they might want to know that the website had a fault and to see if they could help me complete my £400 booking. They refused to even speak to me unless I paid extra for talking to the call centre! I asked to speak to someone in web support, but unless I paid the premium, they refused. The call staff finally put me through to a "supervisor" who treated me like a tech infant and with big sighs said I had to screen print and POST it to the customer service centre. Unfortunately, the error message crashed the computer each time so I couldn't screen print. The "supervisor" then lost her temper and said she had other things to do! Hopeless and rude - an expensive purchase and I was treated like an idiot.
I booked a ferry with a payment card they took £591 out of my account then refunded £591 into my account then took £591 back out of my account then I phoned to book my dog on the ferry and they that the same card I had just payed £591 with has been declined so I phoned my bank they told me that nothing apart from £591 had been taken from my account and that nothing had been declined and that the money for adding the dog had not even been sent to the bank because it would be on there system. So I phoned Aferry 4 times and there answer was its not our fault I would have to use another card or a friend or family members card. I then called for a fifth time to see if I could use a friends card they said yes and even though it was a females name with a different surname on the card I had no problem useing that card and they didn't even ask to speak to my friend or if I had her permission to use that card.
Not happy with there lack of customer service at all . Very poor.
good service all round
Their website is so quick and responsive, easy to navigate and I have always had really competitive prices through AFerry.com. I prefer to use this website for channel crossings because they have offers from many different ferry companies and they seem to have the best rates in comparison to dealing directly with ferry companies themselves.
I would always recommend AFerry.com to anyone who was looking to book a channel crossing for ease of navigation, good prices and an wide availability to choose from.
I had to return to UK in an emergency. Went online onto the site and within 5 minutes I was booked on a ferry for that night at an excellent price. I expected to be penalised because it was a last minute booking but no such thing happened. A stress free booking at a very stressful time. Would definitely use this site again.
Very good fast booking system. Would have been good to have received a confirmation of booking email,with full itinery details automatically rather than having to request one. Other than that minor admin detail excellent.
When I initially booked for the Newhaven to Dieppe Ferry for Monday 17th June only the 23.00 departure time was available (as I have a bike!) when I needed to join you form the 10.00 slot. This cost me £28.
I contacted DFDS head office 4 days later on Tues, 28th June to see if I might be able to be squeezed on the 10..00am slot. And yes I could - but needed to pay additional admin. fee of £10!!. What a CON!!>
We had to cancel our booking at the very last minute, very unhappily, owing to an emergency. My mother suffered a heart attack ultimately caused by an undiagnosed tumour. No hint of this disease was known before we left on our dream holiday from New Zealand. However, AFerry.com said they would not refund the money.
Having Booked and then, through illness, having to change dates at the modest cost of £10.00 - we can only say excellent Service.
The personal efficient telephone contact coupled with online simple efficiency must rate further praise.
We were really pleased to book at short notice for such a bargain price to Calais.
Also wanted to see the new P & O Ships and this was the ones. Will certainly use and recommend to friends
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