We tried to book the ferry on the DFDS site and it kept on refusing the booking (4 times!) without giving any reason. We then tried on AFerry and the booking was simple and worked first time. We will certainly use them again
I have been a regular user of the Aferry.com website for several years and always use it whenever looking to book ferry. The website layout is easy to follow, making booking a ferry so simple and, by using the Comparison tab, it enables you to see a variety of Ferry company prices and sailings on one page which is brilliant. Highly recommended to all.
I often, when booking a ferry, look around for a good deal, I have yet to find a company that can beat yours...Just as an example I recently had a quote from one company, of a single trip, from Birkenhead to Belfast of £287, with your company £180 including cabin...That can't be bettered...
I arrived late for a Calais-Dover ferry and had to catch a latter ferry, which cost a further £14 on top of the £42 booking fee. That's fair enough, and the extra fee was not excessive – but I hadn't spotted that this was a possibility, and wasn't offered a flexible ticket on my original booking.
We frequently use the AFerry website to book our ferry tickets from Barcelona to Palma and back. We use AFerry rather than other agents as it is easy to add our dog into the mix. Other sites don't have this option, or it is far more tricky to add the dog to our booking.
They are not flawless however; on other sites there is the option to purchase an "open" ticket, which would suit us better and potentially save us money. If AFerry provided us this option then I would likely have given them 5 stars.
We have never had a problem with AFerry, so I don't knowhow their customer service is, but I do know that they are only available to speak to Monday to Friday, 9am to 5:30 pm. I tried calling them at 6pm yesterday (Friday) to see whether an open ticket was possible, and am unable to speak to anyone until Monday. This was frustrating, and other companies are available to call on Saturdays. That would be another potential improvement they could make.
Irritating to find that although the crossings are fully booked and paid for, we still seem to have to go through the rigmarole of collecting tickets at the port of departure each time. Why not simply use the detailed booking receipt, as in airports?