Awful customer service, order took almost a month to arrive

I bought my girlfriend a ring and a charm for Christmas last year. I bought the items two weeks before Christmas and even wrote to them to say that I would be happy to pay for a more expensive service to make sure it arrived in the UK on time. 10 days later it still said my order was in process and that it hadn't despatched. I sent them an email which they didn't reply to asking why the items hadn't been picked yet. 3 weeks later, still no order. By then I had written another 2 emails of which both were ignored. The items were delivered at the end of December, 3.5 weeks after I placed the order. I had written in total 6 emails and was just about the contact the European trading standards. I didn't receive one email back. Disgusting customer service. As much as my French girlfriend loves Agatha, I will never ever buy from this company again. Very unprofessional