Prior to my trip wherever the destination, I always use this website to book hotels. So far it has never been disappointing, each time I call the hotel after making a reservation they always had first received the order confirmation. Thanks Agoda to always embellish my trip.
Last month I have booked a hotel in China for April 4th, 2014 thru Agoda. They sent a confirmation email to me, and charged my credit card. Last April 4th I spent several hours and $26 taxi fees from airport to the hotel, and to find another hotel. The hotel refused me by reasons: NO BOOKING RECORD BY AGODA, THE HOTEL CAN'T ACCOMODATE FOREIGN CITIZEN (In China the hotels must apply a permit to accommodate foreign citizens.), THE HOTEL ALREADY INFORMED AGODA LAST JANUARY THAT THE HOTEL CAN'T ACCOMODATE FOREIGN CITIZEN.
Last November I book a hotel thru Agoda, when I went to pay for it the website stated " sorry cannot process your bookin at this time" I checked my email hours later to see if it had,,,,nothing. I never recieved ANY confirmation my bookin gwent thru. So I booked it myself directly with the hotel. A month later when I returned home I got a charge on my card for the booking, i disputed it , when i challenged it a few weeks later in I recieved a statement from my credit card company stating Agoda has disputed my dispute...and had sent the credit card company verification of my booking...what a joke...the 'voucher" was not in my name, it was for a UK passport holder ( I'm American) and to boot...it was for a booking in Thailand NOT the Philippines that I had traveled to ! I explained this to my Credit Card company and they immediatly realized Agoda was trying to scam me agian! I just got a letter from my card co. informing me that they have reimbursed my accoutn teh booking fee but Agoda REFUSES to return the money !!! NO RESPECTABLE MERCHANT WOULD EVER DO SUCH A THING ! THERE IS A REASON WHY SOME WEB BROWSERS RED FLAG THEM AS AN INTERNET SITE. TAKE HEED...THEY ARE THIEVES!