Very helpful salesman who arranged a delivery on Monday (this was Friday). Delivery man also very helpful and friendly, who only charged me for the 999 litres he managed to deliver. very happy with service and the price was good too!
Thomas Marshall reacted immediately when we asked for oil, which came the same day. Unfortunately lorry supplied too big to get down house lane, and AID Fuels found another 4 wheeler in the area and delivered same day - wonderful service!
Price is also important, and AID were very competitive
Fast efficient service, great email contact and competitive prices
Have used AID for a number of years for supply of kero for my Rayburn.
Office staff always pleasant to deal with and do try to arrange for a speedy delivery if my levels are very low - haven't run out yet!
Particular thanks to the delivery drivers - my cottage is quite isolated and access is very difficult. It is quite an awkward walk from where the tanker parks to my tank so the guys pass the hose through the hedge, walk all the way round to the tank to insert it into the tank, back to the truck to start delivery of oil, back to tank to retrieve hose, back to truck to wind up the hose and FINALLY back to cottage to leave invoice!!!! Always done with a cheerful smile no matter how bad the weather - thanks lads.......!
Needed oil started searching online tried a few all of whom said they were cheapest. Didn't know AID had online ordering so it was lucky I checked it out. Easy process and about 5p per litre cheaper. Delivered next day as requested.
Have been a customer of AID Fuel Oils for around 30 years, and always found them to be very helpful and polite. Have never let me down and always deliver on right day. If early and I am still in bed they let themselves in quietly and fill tank without waking me!
I can get hold of them when I need to. delivery is swift and always when they promise. They can be helpful for advice too.
This is my first house with oil fired central heating but the entire process from ordering, payment and delivery was made very easy. The delivery was made with out me even having to be at home.
I would recommend very highly.
Have been using AID Fuel Oils for the last 14 years. Always competitively priced and always reliable. Even when there are fuel shortages they always ensure that their regular customers are provided for. Suddenly realise you're nearly out - they prioritise your delivery. Friendly drivers - even bring a biscuit for the dog. Do I sound impressed? Leave it to you to work that one out!
Used AID Fuel Oils for the first time after a recommendation from a friend. I was told their prices were always competitive and good friendly service. Glad I took the advice as the price was the best I could find after making a number of calls and the delivery and service afterwards was excellent. I'd recommend anyone to give AID Fuel Oils a call and I don't think you'd be disappointed.
Best service I have had from an oil supplier ever.
Receptionist who takes orders very polite, professional and helpful re- order, pricing delivery etc.
Delivery is difficult as we live in small lane and driver has to reach tanks thro garage...on arrival he just gets on with job and fill x3 tanks equally, and in v. short time. Always delivers on time despite weather conditions.
This company gave the best service of the three companies delivering to our area for the 2nd time running.
We have a massive mirror clad tank covered by trees
In the past drivers have simply been scared by sight of our tank, sucked their teeth and said sorry guv, can't do that due to health and safety..
The driver took our quirky tank in his stride and delivererd our oil without complaint.
I started dealing with AID fuels as it was a local business, but there service has been found to be very poor. During the last period of extreme snow I completely ran out of fuel had to wait 5 days for the heating oil to arrive as an emergency delivery. There excuses were many and varied they were hard to get hold of and there public relations were very poor. A good telephone manor costs nothing. Since then I have gone out to purchase a 1000 litres of Agricultural Diesel and the price difference varied between 5.43 and 12.28 cheaper with there competitors. Overpriced and a very poor service.
Due to a recent bout of cold weather we found ourselves out of fuel ahead of a scheduled delivery. AID were able to deliver within 48 hours at a sensible premium to the longer lead time deliveries. I'll certainly be checking their prices next time we're in the market. We were not at home for the delivery but everything happened as it should.
The delivery was said to be anytime within the next week. In fact it arrived within 24 hours. The driver was very efficient and friendly. Shame the prices continue to shoot up - I would like to order twice as much but the cost is very high (AID say they charge only a small margin which is probably true but the cost still hurts).
Delivery promised on a certain day. Nevery turned up, chased up by phone, poor driver didn't know how to drive around a sharp corner - bless!!! So after many silly excuses and despite the fact that we had said on placing the order a short wheel base delivery was required - as you have delivered to us before, how can there be a problem, it was then arranged again for the next day. In the end a happy story, but painful getting there!
During the cold snap running low on fuel AID Fuel Oils managed to squeeze me in delivering a day earlier than promised. Well trained staff made it quick and easy to order oil as a first time customer. I would recommend this company oh and out of five I called on the same day AID Fuel Oils was the cheapest on price as well!
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