I started dealing with AID fuels as it was a local business, but there service has been found to be very poor. During the last period of extreme snow I completely ran out of fuel had to wait 5 days for the heating oil to arrive as an emergency delivery. There excuses were many and varied they were hard to get hold of and there public relations were very poor. A good telephone manor costs nothing. Since then I have gone out to purchase a 1000 litres of Agricultural Diesel and the price difference varied between 5.43 and 12.28 cheaper with there competitors. Overpriced and a very poor service.
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We are really disappointed to learn that we have let you down on this occasion. Please be assured that your comments have been received and will be acted upon. We continually work hard to ensure that we meet the delivery windows specified by our customers, are available to deal with any enquiries in a friendly manner and that we are able to offer our customers competitive fuel prices.
It is our hope that you will give us another chance, as we are confident that you will find your experience to be a one off.