I always use AID but this time they did not deliver on the date agreed, I did get a call from the driver (late morning) saying there was a problem with the vehicle so they would deliver the next day and put it down for an early delivery, it did arrive the folllowing day having phoned them to be told 'towards lunch time' it actually arrived at 2pm, so a bit dissapointed as had to wait in again but in the past they have been very reliable so hopefully this was a 'one-off' and it hasn't put me off using them in the future.
Friendly staff on phone. They answer all your questions in a friendly and very helpful manner. Gave us a 3 day delivery possible delivery period but it has always been delivered within 48 hours. Friendly drivers. I would definitely use them everytime and recommend them.
I have been using AID fuel oils for about 12 years. They have always delivered when they said they would and the drivers are all very pleasant. I have never had any problems. Nowadays, I receive confirmation of delivery and the bill by email and I pay by bank transfer - easy!
During the years that I have looked to AID Fuels for the supply of my domestic fuel oil they have proved to be impressivey competent and reliable in the conduct of all aspects of their operation from order through delivery. FIVE STARS WITHOUT A DOUBT!
Booked 2000lts coming first drop driver decided to go to another job, had to re booked for next day I leave for work at 8.30am.
And again waited but again driver decided to take his own route, I phoned received a sorry but its not good enough
Had up leave work early so delivery could be made on afternoon after 4,
This needs sorting if u make appointments you should stick to then .
While comparing prices AID came out the cheapest by a few pounds but was quite disapointed in the delivery.
For a start they couldn't give me a day they were going to deliver - it was either going to be Tues, wed or thurs. They then told me they would ring an hour before they came.
The oil ended up coming on tues - they didn't ring but as I was walking up the road from doing the school run the lorry pulled up beside me (few minutes earlier and i would not have been in which I needed to be to allow them access to the tank and they hadn't done the courtesy call they promised)
Very friendly delivery guy though!
This company shows the same concern on all orders, large or small. They have never let me down in all the years I have dealt with them. If a delivery date is given it is rigorously adhered to.
Price is competitive of course, however so are many other companies, the difference here is the reliability, once ordered it is there, no question.
All the delivery people have a sympathy to their surroundings and the condition everything is left in when the delivery is complete.
On my personal experience I highly recommend this company.
After running out of oil while there was snow on the ground with four children at home they tried for next day delivery which could not be managed so it was delivered the following day. The driver also helped me get my car moving as I skidded in the snow!! Very helpful friendly people, was the first time I'd used them after they were recommended to me but I will not use anyone else now.
We where running on fumes and AID where very quick and efficient in getting the oil to us before we ran out completely. Very impressed and would recommend them to anybody.
Extremely friendly service (especially give the weather conditions when the oil was delivered)
When it was really freezing cold 2 years ago, my normal heating oil supplier decided they could jack up their prices and deliver when it suited them. I had run out of oil and needed help. My local supplier for the previous 15 years took me for granted by quoting a high price and long delivery.
I rang AID and spoke to a lady who understood my plight and arranged a special, quick delivery at a sensible price. I am now a loyal AID customer.
We used to shop around for our fuel oil but have found that we cannot beat AID for good, honest pricing, reliability and very friendly and helpful staff. We have now been regulars for years and cannot fault! Good also to support local business!!! Would recommend to anyone.
AID Fuel Oils have never allowed me to run out of fuel due to their effctive monitoring system and a fair wind blowing in an easterly direction when travelling from Cannock to Shrewsbury. However, if there are no price concessions available it would be greatly appreciated if certain employees of AID Fuel Oils would show a little respect to their client on the Squash Court. By choice I would settle for the latter! Trust that this will be read and noted in the appropriate quarters.
We have dealt with AID now for a great number of years, and also where I worked at a local Parish Council. At all times their staff are courteous on the phone and the drivers very pleasant and helpful. I would have no hesitation in recommending this Company to anyone, either private household or business.
We have an account with this company because we know that they are competitively priced and they are reliable. In times of inclement weather or fuel shortages AID have always looked after us as customers - as pensioners this is, for us, a high priority. The ladies are always friendly and helpful on the telephone and the drivers prompt and polite.
It is useful to have the invoice via email and it also helps our budgeting when we are informed of the price before ordering and can compare previous invoices on the computer. We are extremely pleased with the service and we are not going to change an time soon!
I would always use AID Fuel Oils. They are good to deal with and deliver as promised and aim to put the customer first. I remember in that very cold spell 2 years ago when they went the extra mile to get out to people who had run out of heating oil and had no heating and nothing to cook on.
To reply as a company, please log in to your business account.