Just the worst experience. We fly a lot, but I've never seen such attitude towards the client.
We booked the tickets in advance with a possibility of the date change. First, we could not change the date ourselves on the website, so we had to contact their support, which is as slow as a dead turtle. Then they charged us double of the original ticket cost. Though we tried to change the date 3 weeks in advance for the same class. And we did not buy the promo tickets in the first place.
They explained us that the class we originally bought was sold out for the new date, so that's why they charged us more. But the change of the class doesn't mean we got food or the luggage for free. No!
We just paid enough to fly twice on the same destination!
DO NOT EVER FLY AIR BALTIC! EVEN IF YOU HAVE TO BOOK A DONKEY AND CART, I GUARANTEE THAT YOU WILL HAVE A BETTER EXPERIENCE. Thank you very much Air Baltic for the WORST airport experience I have ever had the displeasure of experiencing. I travel quite alot for work and because I am a TV producer, I fly with alot of equipment so I am used to paying for excess baggage, but what happened in Vilnius was absurd. I paid 3500 euros JUST FOR THE BAGGAGE! That is on top of the maximum fee that I paid in advance on-line! for some reason the desk agent in Amsterdam could check me in for the 1400E I paid online, but Vilnius desk agents insisted that I pay thousands more in addition; and because no one else flies into Vilnius, I was forced to pay. I feel like I was just robbed at gunpoint. It is a real shame, because your cabin crew are pleasant, and I could tell that even the desk agents thought this was ridiculous and illogical, but they are automatons that are following a script with no skill for customer service at all. So thanks Mr. Grauss, you can be assured that I will be taking my 10,000$ a month in airfare business elsewhere for LIFE and I get to spend my 5 hour layover writing terrible reviews for air Baltic on every website I can find in every language that google with translate.
BEWARE!!!!! This is an airline who did absolutely NOTHING in a worse-case scenario. We were to fly Larnaca-Riga-Copenhagen at 04.30 a.m. on July 28th. When we arrived at the airport at 02.00, we found out that the plane from Riga had never arrived, and the ground crew had not received any information about this and knew nothing. As the passengers arrived, the situation became more and more irritated as ALL of the passengers on the plane had to be re-routed and re-booked via other destinations. We, who got to the airport very early, were a bit luckier and only had a six-hour delay, but some poor passengers, even those with small children, had to wait up to a full day to travel on to their final destination.
Even though we had the right to vouchers for meals,drinks and phone calls, the ground staff at the airport could not get in contact with Air Baltic in Riga and only gave us a voucher for €3.50 in thier cafeteria. This was not even enough to buy a cup of coffee! We also had the right, depending on the distance of our journey, to collect up to €400 in cash to cover our expenses, but received nothing except the advice to contact air Baltic!
We were re-routed vid Zürich and even though they said we were booked on a flight to CPH this was not the case, and when we arrived, SAS knew nothing about this and we had to wait until a seat became available on a flight. We had to collect our luggage fo through customs and then wait to check in again. We had to pay for a dinner at the aiport in Zurich where a simple club sandwich cost €25. (still no compensation from the airline!).
As you can imagine, we are totally disgusted with the whole thing and most of all the fact that Air Baltic, even though they had our telephone number and e-mail, did not even bother to notify the cancellation. To this day, almost one week later, we have yet to hear from them to explain what had happened.
Please BEWARE when booking with this airline! I have travelled all over the world with low-price airlines, but NONE of them has the same passenger politics as Air Baltic! Their ticket looks very cheap when you see it the first time, but there are a multitude of hidden costs once the ticket is booked. You have to pay a baggage check-in fee for each bag AND for each leg of the journey, so even though your baggage is checked through to your final destination, you will have to pay double or triple the fee! If you want to book your seats in advance you have to pay for them (different fees for each leg of the flight) and each seat has a different value. Otherwise, they do not guarantee that you and the rest of your party willbe able to sit together. They even take a €10 check-in fee at the airport if you do not check-in on-line or at the self-service machines. This is very difficult for older people who are not so savvy when it comes to on-line check-in. They do not even give you water on the plane without a charge. When adding all the extra fees together, you would be much better off using a reputable airline who caters to their passengers.
As a contrast, the airlline that we flew to Zürich, Cyprus Airways, served a complimentary HOT breakfast to all of their passengers and had free coffee, tea and soft drinks for all. (even those who were booked on the flight at the last minute!) THAT is customer service!
We will NEVER fly Air Baltic again!
I flew with Air Baltic first from CPH to RIX and then to ATH on the same day. Took the same trip back again some weeks later.
First of all, the tickets were rather expensive, especially considering the type of low-quality airline.
Secondly, they kept spamming me with emails prior to departure about changes to my flight(s). Every time it was a minor change of maybe 15 minutes in the departure/arrival time, not much, and every time I had to confirm that I was okay with the changes. However, the confirmation system did not work, so this caused some hassle, and I had to email the customer service department, who took ages to reply and did not seem to understand my questions.
The last time I needed to confirm my acceptance of a change to my flight was two days (!) prior to departure. When I confirmed, and they sent my new ticket supposedly with the correct information on it, it did not state my pre-paid luggage at all. Customer services were not helpful.
The first flight to RIX was very uncomfortable, the next to ATH was somewhat better, but the trip home from ATH to RIX was disastrous.
I was in the airport in good time, and had to wait for the check-in counter to open (2 hours prior to departure). When they opened, there was a 6 meter long queue ahead of me, which shouldn't take more than 15 minutes as it was the mobile check-in queue, so all that needed to be done was to dump the luggage and have passports checked, and that should be it.
I waited in that 6 meter long queue for one hour and fifteen minutes. Three counters were open, one had a dysfunctional luggage tag printer, the other - the one I was in - had a new member of staff who had obviously not been trained well enough and didn't know what to do with any of the machines. She was not getting much help from her colleagues, but she wasn't asking for it, either.
In fact she looked like she couldn't have cared less about the growing queue of people who were getting desperate to move on. By the time I could finally leave the counter, the queue behind me was huge and at this point there was only 45 minutes until the plane was supposed to leave.
The third counter was occupied with a man who checked in only business class passengers. However, there weren't that many of them, maybe a handful, and once they were checked in, he remained seated at his counter looking dreadfully bored, though refusing to check in any passengers from the other two queues. Those three staff members did nothing to cooperate or just make some vague attempt of handling the situation, which was getting grotesque. Need I mention the screaming, crying children in the queue who could have used a place to sit down and some food or drink, also?
As my connection flight was bound to leave RIX soon after I would arrive from ATH, there wouldn't be time for me to eat anything there, and my plan had thus been to have lunch in ATH. I didn't have time for that, as I also had to move on from the counter to the oversize luggage counter to deliver my rucksack, as ATH has not invented the otherwise very convenient luggage tray yet. However, this counter was for inexplicable reasons unoccupied at that moment, but that of course isn't Air Baltic's fault. However, it should be possible to check in rucksacks at the normal counters, just as it is in CPH. It's really not that hard.
After this, I had to run to security and have my hand luggage checked and then find the gate where the bus to the plane was waiting already. I didn't have time to eat or go to the toilet before it was time to leave.
The staff on the flight was indifferent, at times rude. That goes for both ATH-RIX and RIX-CPH. The only positive thing was that CPH handles luggage very well, so I could fetch my rucksack and go home in a bloody hurry. I've never travelled with an airline quite that poor before, even though I travel often and sometimes with the low-budget ones. However, this was unusually rubbish.
Jeg har aldrig i mit liv oplevet noget så dårlig en customer service.
Jeg valgte for en måned siden at bestille en billet igennem airbaltic fra larnaca til københavn. Da jeg kitesurfer og gerne ville have mit udstyr med hjem, tjekkede jeg grundigt deres baggage regler og fandt ud af at der var et gebyr på at medbringe udstyret. hvilket der også er på de fleste flyselskaber. Jeg bestilte herefter billetten med den forudsætning at jeg kunne medbringe mit udstyr for et gebyr. for at være helt sikker på prisen sendte jeg en email til dem for at høre om prisen. her modtager jeg en mail hvor der står prisen samt at min taske skal godkendes. jeg sender med det samme en email for at høre hvad de mener med at den skal godkendes, da der intet står om dette på deres hjemmeside. de skriver til mig at de lige vil tjekke det op og jeg får en besked dagen efter. Jeg hører intet fra dem i 2 uger og må selv kontakte dem for at høre om min taske er godkendt. og en uge før afrejse får jeg af vide at min kitetaske ikke kan komme med. Derfor ringer jeg hurtigt til dem og forhører mig, om jeg kan afbestille rejsen og hvad det eventuelt vil koste. Jeg bliver fortalt at jeg kan afbestille rejsen men det vil koste 100 € og vil få resten refunderet. jeg er umiddelbart rimelig utilfreds med det, da jeg føler at det er dem som har lavet fejlen. Men Jeg skal også lidt stresset da jeg skal finde en flybillet til om en uge. derfor siger jeg at det er ok. Jeg skriver derfor en mail til airbaltic, for at få på skrift at jeg skal betale 100 € og får resten refunderet som er 85 €. her modtager jeg så en mail som fortæller at jeg kun er berettiget til 75 € hvilket jeg synes er lidt underligt da jeg lige er blevet fortalt at jeg skulle betale 100 € og få resten refunderet. Jeg sender derfor en forklarende email med hvad jeg fik af vide i telefonen. jeg får intet svar. sender så en mail til mit rejse bureau, da det er igennem dem jeg får penge tilbage. og vedlægger mailen fra airbaltic med at jeg får 75 € tilbage. der går et par dage og jeg modtager en mail fra mit rejse bureau, som har været i kontakt med airbaltic som har sagt at jeg kun er berettiget til 25 €. lige nu sidder jeg og venter på at airbaltic kan give mig en forklaring på hvad der er forgået og hvor meget jeg er berettiget til.
Min anbefaling er at i holder jer langt væk fra, Airbaltic, customer service er en by i rusland for airbaltic.
Volo da Milano a Riga.
Tutto e' a pagamento nonostante il prezzo del biglietto non era economico. Non viaggiate con animali! Mia madre e' stata arrestata sulla petizione di capohostess perché aveva preso in braccio la gabbietta con il cane perche' sotto i sedili faceva caldo e mancava l'area. Il cane e' di 20 cm ! Ma hostess ha detto che rappresenta il pericolo per i passeggeri. Sono ridicoli.
In genere hostess ostili e maleducate, posti stretti, no cibo, no bibite. Poca area nel salone.
Evitate se non volete arrabbiarvi per disservizi e maleducazione.
For a period of time I flew with their flights approximately once a week, a total of around 10 times...before switching to another airline. The service is extremely poor both in the plane and on the administrative level. There are constant delays and lots of people miss their transit flights...and that often means you need to wait for several hours, sometimes an entire day, to get on any flight to your final destination, because the airbaltic transit staff refuses to get you on earlier flights. In general, the staff is staggeringly passive; never helpful and as they speak very bad English it's hard to communicate. The planes are old and dirty, nothing works and nobody really cares. Choose wisely and DO NOT fly with Airbaltic.
Et godt selskab med god service (tidligere medlem af StarAlliance) og gode priser. Pass på, at du ikke bestiller uønskede services som forsikringer osv. Har fløjet tit med Airbaltic og har aldrig haft problemer de ikke har været villige til at løse.
Vi bestilte både hotel og fly via siden og det spillede bare en million.
Problemet er spædbørn har så mange specielle regler at det være svært at holde styr på. så brugte forholdsvis meget tid på at finde svar på alt muligt her kunne det være lækkert men automatisk info mail med ting man bør vid når man har spædbørn med.
They charged full price for the ticket of our 9 month old baby and made up diffrent explanations and reasons for that! They said since we used a transit in Riga (flying from Copenhagen to Minsk), we should pay the full price!
At the Riga passport control, they checked our passports for about 20 min, so we were late for a plane, even though they new we had only 15min left during the whole transit. The whole crew and passengers were waiting for us. There was no reasong for suspisions in our documents! The flight crew came to us to help. They "released" us whithout a word......
On our way back, Riga rejected us a transit, since our baby had a different visa. We lost our tickets, and had to fly another way. All these problems they caused were not justified and all the way long they just pissed on us. For the money we spent on their tickets, we have got only gloomy faces and no service at all!
Moreover, the quality of the plane itself is far behind the 21 century. No well established air conditioning, flying in July it felt like being in the dry sauna. Smell of food and toilet was mixed and was filling the whole plane. Many people were complaining on the smell during the 40min flight.
Do not put trust on them, just choose the serious airline!
Claus Kongstedt Meyer found this review useful
Flybillet København- Tel Aviv over Riga. Absolut ok hele vejen lige fra bestilling til selve flyturen. Lidt underligt med alle deres tilbud om forsikringer eller nærmest væddemål, men dem kan man lade være med at købe. Irriterende at skulle betale for baggage. Riga lufthavn er meget trist.
when my girlfriend and i got delayed from Milano to Riga, we lost our flight to Copenhagen and had to wait 12 hours in Riga airport. they gave us 15 euro, so we could get something to eat? 15 Euro! we had to use our own money so we could get something to eat, and they wouldn't even consider giving us enough to cover the restaurant expenses. they did give us a hotel room with breakfast after all, but honestly, would it kill you to give us at least 25 Euro so we could have a full meal and not have to share with each other?
Claus Kongstedt Meyer found this review useful
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