I work for a property management company, and I discovered one of our elite listings was fraudulently posted on Airbnb. The rate was wrong and they did not have the ability to rent this property. The same user, operating as "Gosia" also posted a fraudulent listing of another property managed by my competitor. Both property listings have now been removed by Airbnb, but "Gosia" is still allowed to utilize the platform without any further ramifications. This is flatly irresponsible on behalf of a company that considers itself professional, and focuses on "trust" as a core value. I will never trust any purveyor on Airbnb due to the way they "handled" this situation.
I stayed in Austin for the Formula1/UT-OKLA ST game weekend. The apartment I rented was pretty much as described. It was clean and comfortable, but you have to realize it is someone's home. If you're renting one of the lower-priced places, understand that it is not going to be the same as a hotel, even a cheap hotel. Hotels basically are empty furnished rooms which are kept (hopefully) clean and empty between guests. AirBNB places are people's homes which are lived in every day. My host did really nothing to change her apartment that I was renting before turning it over to me for a couple days other than making the bed with clean sheets and spreads and setting out a couple of clean towels. Yet it was a perfect stay. Just think of it as staying with friends for a while. I was pleased with my stay. Why? Because I paid about $300 to stay two nights in a perfectly acceptable "friend's" place that was conveniently close to where I needed to be (near the convention center shuttles for the race and near the FanFest and 6th street entertainment area). That seems like a lot for Austin until I searched for hotels for that weekend and found that they were all charging over $400 a night to stay in downtown Austin because of the events. Even staying 10 miles out of town (necessitating a long commute) would cost $250 a night to stay at a Motel6 or the equivalent. So the AirBNB choice was a no-brainer.
I did a few things. I checked the location. It's usually not too tough to figure out within a few blocks. It was fine.
I looked at the reviews. They seemed fine. Yes, I realize that if there's only a few, they could just be friends.
I contacted the host through the website. She answered promptly and with no evasions. This is a must. Check to see that your dates are available before hitting the "Book It Now" button. When you hit the button, they authorize your card. If you're not approved by the host, the authorization can take a while to go away. (I used to have to deal with this issue in my own business where people could not understand the concept of pre-approving your credit card.) Get the host to "Pre-approve" you for the rental on the site.
Use a credit card, not a debit card or Paypal. A credit card authorizes the amount ahead of time, putting a hold on the amount, but if it doesn't go through the authorized amount will disappear in a few days and the money will once again be useable. With a debit card, the amount is actually removed from your account and, if not used, takes much longer to return to your use. Read your debit card agreement or talk to your bank.
Don't book or give payment details through an email from AirBNB no matter how official it looks. The only safe way to book or communicate is through the website. I get fake scam emails every day from people pretending to be my bank or my broker, etc, some of them an identical email as my bank with the correct logos and everything. Don't fall for this. Use the site!
If the place looks bad when you get there, follow the rules of AirBNB: call within 24 hours! Don't delay for any reason. Yes, it would suck to get stuck with no place to stay, but at least you won't lose the rental charge.
Finally, if you don't want to take any risk in staying somewhere, stay in a hotel. You will pay more for the equivalent lodging, but that's one of the things you're paying for: the security of knowing how things will go. It's like going to a Red Lobster instead of a local seafood restaurant: you always know what you'll get, but you may miss out on a great experience.
Terrible experience with Airbnb; never even think about trying it out (if you havn't done that yet)!! booked an apartment in Dubai in hurry, the owner never replied, called the Airbnb if it is ok to cancel it, she was more than happy to help me cancelling it... the dreading news; when I checked my credit card, they charged USD 6,150 for a cancelled booking meaning it will take me 3 weeks, after a hell alot of hassle to get my money back.. if I get it, the trouble was; it happened to me twice...
I had one positive stay thru airb&b but I think it was pure luck. We recently had a family emergency and booked an inexpensive room in Philly since we didn't know how long we were going to be there. The printed itinerary was for 8 days and that was the actual time we were there. The hostess sent 13 emails moving us from room to room, changing the $21.00 price over and over depend on the room, and sent me a bill that she stated she knew was wrong but would settle up with us when I got there from Philly. I paid this since I had to get on the road from NH asap. and trusted she would make the bill right. Wrong. This "accommodation" was so bad we had to bring our own toilet paper with us to the bathroom and a "shared" bath had at least six adults using it. Towels were not supplied nor was there a place to dry the ones we got on our own. Bring your own coffee maker too.
In the process of my complaints with Airb&b, it turns out there is no one who goes out and monitors these units. If they did they perhaps would notice the extension cords everywhere and the cover falling off the outlet in our room exposing electrical cords. Airb&b units are supposed to provide towels and bedding -- I guess toilet paper is optional. We paid $48 for this little piece of heaven instead of $21.
I reloaded just enough amount in my credit card to reserve rooms with airbnb. I selected rooms and booked it. But when the host said not available, I cancelled the booking, but my card was charged with 179 euros. I was not able to book other room because I received the money almost after 2 weeks. I almost thought that I won't receive those money back :D
So, Don't ever book before host's confirmation for the room OR Just go with some other options.
Skier found this review useful
I have been Hosting with Airbnb for about 2 years now. And have had a good experience so far. I have meet some great folks while making some extra income to pay our ever increasing property taxes.
After reading some of the many negative posts, especially the ones about Credit Card Authorization I felt a need to share some tips.
1. DO NOT "BOOK IT" FIRST unless it is an Instant Book and you know for sure this is where you want to go. (This will save you from an Authorization on your Credit Card if it is not available and your request is Declined by the Host)
Instead scroll down to "CONTACT ME" and contact the HOST with an INQUIRY of the dates you are interested in, with any questions you may have. Check the Box that asks you to "Reuse this message next time I contact a host" and send it to as many different Hosts that you would like to Contact with that inquiry.
This way you can make a better decision on which place you want to Book after communicated with the different Hosts. A Good Host will usually respond within a few hours & should be happy to help you with any questions you may have.
Good Communication is KEY!
2. Read the Reviews! They will tell you a lot about the Rental & Host and you get a better picture of what to expect on your trip. Reviews are authentic and cannot be removed by the Host. We can only respond to them.
Take Note if there are many cancellations. This shows that the HOST is
Also if the PRICE is TO GOOD to BE TRUE, it probably is!
3. While going through the Photos look for the CHECK MARK next to Airbnb.com. This means the pictures where taken by a Professional Photographer from Airbnb. And not just the Host. And are more accurate to go by.
4. Before finally Booking READ THE CANCELLATION FEE!
Each Host can choose what type of cancellation fee they prefer.
( There are 5 Different types)
Get Familiar with Airbnb's website as best you can.
Use the Filters, Check the Host Profile, Reviews, Amenities, Maps, Street Views, GUIDEBOOKS etc.
Good Luck & Happy Travels!
Berin Loritsch found this review useful
Do not use Airbnb. As you can read from the many many other reviews on this site, Airbnb provides no guarantee that the property you rent (or think that you rent) will really be available to you when you arrive, and provides essentially nothing to you when the owner does arbitrarily cancel your rental contract.
A month ago, I booked an apartment in NYC, through Airbnb, for a long weekend in mid-December. Several days ago Airbnb notified me that the owner had cancelled the contract, with a 'sincere apology' and $50 (less than they charge for their service fee) available toward our next reservation tho only if we spend more than the current refund value. The property I had rented had a cancellation policy stating that I would only receive a 50% refund if I cancelled; Airbnb failed to provide or honor any such protection for me. When I contacted Airbnb, they refused to provide anything more than $50 in credit toward another reservation, and that only if I spent more than I had originally.
When I rent a place (and pay in advance, in full), I expect the property to be available. Sure, sometimes things happen and the owner will need to cancel, but Airbnb should then take steps to demonstrate they recognize the massive inconvenience and annoyance and make it right. Airbnb failed to do that. I will never use them again, and strongly encourage others to avoid them.
Skier found this review useful
I got my reservation cancelled few hours before the arrival time , the host in Lansing, MI sent me the following at the day of arrival:((((((( I will not allow myself to be disrespected. I arranged my dinner date today according to your announced arrival time of 2:00 pm. I will make no changes to my schedule. You only seem to be thinking of yourself and your wishes and needs. At this time, I have no expectation that you will respect me or my home. Please make other arrangements for your stay. I would like you gone by Tuesday if possible. I will call airbnb and let them know that you offered my home for a friend to stay at without my permission, you asked to receive money for it and you have no commitment to honoring your stated arrival time. Suellen Hozman))))))).
I have ended up in a hotel paying 1000 dollars for the whole 26 days that I have previously paid a 770 dollars for that room that was cancelled.
I called airbnb to complain, they said, sorry , and thats it ...
Not reliable website, dont ever think about renting through it.
Skier found this review useful
So like many others I requested a booking which was declined due to the host responding slow. This resulted in an authorization on my card so the money is reserved and no longer at my disposal. When successfully booked the charged my card in full immediately.
I have contacted customer support; they told me to contact my bank since AirBNB had released the authorization (they said). When I talked to the bank they said they process cancellations every hour around the clock, so no, AirBNB had not sent them anything. The processing code they send you is useless.
When confronted, AirBNB would fax a cancellation to my bank. I have yet to have the authorization released even though it's been more than a week.
Both putting an authorization on a non-conducted sale (be it goods or services) and charging the full booking fee well prior to the actual stay are illegal and I will move forward with filing a complaint with their credit card processor.
As for the stay.. It's in the future; according to the reviews I see my host should be a good one and without problems. But if it all goes south I will ensure to have a backup plan - one that will most certainly NOT involve AirBNB!
I've worked at a motel and I can say that our guests received 10- times better service than airbnb and its hosts will ever provide to customers! Booked a mini-studio that a host named Alex was renting out in Miami. I was in contact with him for about 30 days in advance to get a feel of everything and even asked if I could see it ahead of time and he gave me so many excuses so I was never able to see it. When I arrived, his mother came out with an aggressive dog that almost bit me and the best part was when I went inside and smelled the studio: a mixture of mildew, rust, and something rotten. Then, after leaving the place to get some fresh air I come back and there's a dead roach on the floor. No idea how it got there but I soon realized there was mold in the bathroom and ants and roaches seemed to have taken a nest in this sickening place. I finally called the host and he came out and practically yelled at me and told me that this was South Florida and bugs exist in all homes. His mother then said that in some cultures, especially in cultures that I came from (judging me without knowing a single thing about where I'm from), bugs represent good luck and that we shouldn't dislike them. I told her I'm American and she told me "oh honey, you're not from here. I can tell by looking at you." Meanwhile, her huge dog was barking aggressively at me and again almost bit me until I told her I'll call the cops if she doesn't get it away from me. I left because I was afraid of what might happen if I stayed another minute. So I took all this to airbnb's customer service and they told me they were sorry but couldn't do anything about it and that I can leave a review. Oh wait! When I finally tried to leave a review it wouldn't let me! Gee I wonder if that might have anything to do with airbnb's reputation. I later realized that this host had 4.5 out of 5 stars. HA! Now take a look at expedia, tripadvisor, booking.com, etc. and you'll see the difference between them. Not even a reputable 5-star hotel has literally all 5 star reviews. Now that's honesty. Let's see if airbnb can learn that before that useless site gets shut down. I'm hoping for the sake of safety that it does. I wouldn't be surprised if there were some lawsuits going on about rape, violence, aggression, drugs, etc.
Skier found this review useful
DO NOT USE AIRBNB. I recently went on their website to book an apartment in Holland, I searched through airbnb website and found something suitable with the dates I requested. I then proceeded the only way you can, to press on the book it now button. It then asked for my credit card details etc. which i provided and coming to the end of the procedure airbnb states that credit card details are on a retainer and that if the booking is not completed by the owner of the property that you will not be charged.
2 hours later i receive a message of the owner of the apartment that it is not available and that it is declined. I didn't think much of it and the next day I proceeded in the same way to search for a property. I found one, gave all my details yet again and waited for this all illusive reply as to the acceptance of the owner of the property.
In the meantime i receive a text message from my bank that 2 large sums of money had been taken out of my account. I am baffled, I contacted airbnb with great difficulty, searching through their website to find human contact and say ' he where the hell did my money go?' I have no apartment to show for it, and also property nr. 2 was declined by the owner.
The response was this:
Thank you for contacting Airbnb. My name is Elijah, and it is my pleasure to assist you today.
Our records show that the authorization of $466 to your Visa was voided on October 15, 2013.
When a security deposit is released or when a reservation request is retracted, declined, or expired, Airbnb voids any authorization that was made on your card. While authorization voids happen instantly on our end, it may take your bank or credit card company longer to process the transaction. The authorization may have been deleted from the account entirely, as it was never a real charge. For more details you can follow this link: www.airbnb.com/help/question/313
If you are experiencing a delay, please contact your bank or credit card company about this issue to see if they can track it down. Provide the processor authorization code, which is 87****, and advise them you are inquiring about an authorization and not a refunded charge. By providing this information to your bank or credit card company, they can expedite this process and grant you access to your funds again.
I hope you have a great day, and my sincerest apologies for any inconvenience caused by the voided authorization.
SO, as it turns out it is my banks fault for taking the money out of my account in the first place, and it is also my banks fault that it took ALMOST 2 weeks to have the money refunded.
DO NOT USE AIRBNB, I had to go on holiday with very low funds in my account as I had to book a hotel through another website for my stay.
All the best,
I am a host and I have been using airbnb, along with HomeAway and FlipKey for over a year now and airbnb is really the worst of the 3.
First, they don't allow us to talk directly to our guests before the rental, which means that we have to rely entirely on airbnb to judge if we really want these people in our homes and all communications are censored in case we decide to skip airbnb together; second we have to wait until the guest has left to be paid; my last airbnb guest has left 2 weeks ago and I received nothing yet. I just hope that their legal problems in New York doesn't use up all their cash!
Their phone numbers are hidden, they don't answer to emails...
I am going to file a complaint with the Better Business Bureau and see what happened.
Skier found this review useful
There are a lot of fake "hosts" on Airbnb, so be very carful when you book and I mean very carefully. Airbnb really only cares about a transaction and has no safe guards in place for consumer frauds...
Skier found this review useful
Beware of airbnb's cancellation policy it is completely misleading. It will give you the impression that you can cancel your reservation and receive a refund for the whole amount but they don't explicitly tell you that they are keeping the $4 service fees. And what is the service fees but a computer program that runs and costs them nothing. I booked a room in Italy weeks before my trip and canceled it the next day. No where on the site did I see that they were keeping the $4 fee if I canceled. When I talked to customer service about it they did nothing to rectify the situation and keep a happy customer. I was very disappointed in airbnb for these shady practices and expected a lot more from this company.
Skier found this review useful
horrible horrible horrible!!
The host didnt even show up to the key handover, but send his mum who was 30mins late, leaving us standing in the rain. I guess the hosts knows why, clients are probably less likely to get angry at his mum then if he turned up himself.
The next surprise was that we werent able to access the booked room, but were told we have to move into another one. After 3 of 6 nights we were contacted again and told we have to move to another place, at that point we simply booked a hotel!
SUPER BAD HOST!!! Name is : Jason, in Hong Kong, Email: firstname.lastname@example.org // +852 91818833
The place I booked had a big bedbug infestation. I made the cancelation and I didn't qualify for a full refund. I was out of pocket $1,000 and stranded for 10-days. Thanks a lot guys, that was tons of fun :) Everyone loves cuddling with long-legged friends.
Larry posner found this review useful
DO NOT STAY with airbnb.com. There is no accountability for their hosts, they do not know the dangerous or filthy situations they can put you in, and THEY WILL NOT RETURN YOUR MONEY.
I just had a 9 day booking in NY. I had used the service previously on business trips and had never had this type of experience before. However this trip was horrific, terrifying and it resulted in a total loss of my 9 day booking and I fled the space terrified to a hotel for the remainder of my trip. Airbnb.com refused to refund my money, help in really any way, refused to remove the unsuitable host from ever hosting again and blocked my ability to leave the review until legal action was mentioned.
It started out as a mediocre looking space, with a shady host , Dena Omar, speaking too fast acting like she had something to hide and a car waiting in the street so she was rushed to leave immediately. It was Saturday September 28,2013.The bedroom was tiny and there were essentially holes in the walls for decoration. THe bathroom was in the kitchen and so small the door wouldn't close if you were on the toilet.
That night when I returned to the apartment there were rats in front of the building. Also I could see the building was doors away from a strip club with all the seedy element this sort of place draws.
The bed had horrible cheap sheets/blankets. When I tried to sleep that night the dust was so bad my entire face swelled and breathing was restricted. I've not had a dust allergy like that in years. I moved to the couch to try and sleep. It was plastic and as hard as a rock. I did not sleep. It was loud. It was dirty. It was not suitable for sleeping or living let alone to rent it to a stranger.
The next morning , Sunday September 29, 2013, I looked on airbnb.com to find how to resolve. It stated clearly to contact the host first. So I did and asked her to clean, the windows thick with dirt and dust couldn't even be looked through they were so filthy.
Dena returned and did a superficial mop. When I returned nothing had be changed with the dirt, dust in the space. I opened the refrigerator and there was a liquified rotten object lurking in the produce drawer. No Garbage bag even provided to clean up after this "Pig" of a host. No soap left to even wash your hands.
She text me to tell me she was there and left at 2 PM with it clean. I was back in the space at 1:30 and it was a mess still. I told her of the rotten produce and no garbage bags. She told me she was on "vacation" I was on my own.
Essentially things just kept unfolding for the worse. I would leave the apartment to enjoy NY or to prepare for my business ahead for the coming trade show. Each return to the space unfolded more horror. I opened a drawer to look for matches to light a candle to change the horrible smelling apartment. I found a bevy of pot related paraphernalia and containers along with an envelope full of cash. Who leaves a wad of cash in a drawer when they are renting the space? WHY? Who leaves pot in the drawer when they are hosting as well?
Monday morning, my Birthday, after a second night unable to sleep in the bedroom nor on the hard uncomfortable plastic couch, I left to try and enjoy my birthday at MOMA. I was miserable and when I returned back in the afternoon I just hit the breaking point of tolerance. I called airbnb.com for help, the refund and a safe exit. I was told to photograph everything. To leave and find safety and email they photos for review.
So on my birthday I spent hours looking for another safer, cleaner place to stay that wasn't $400 a night. At that late notice it was tough. I had to book an addition place way out of budget on top of the $$$$ already spent on a hell hole.
As I began to photograph I picked up the envelope . It read on the back side, I had not touched it the night before, "This is fake money from your Italian you should call the police."
At that moment I felt terrified for my life. Who deals with anything, gets counterfeit money and keeps it? What kind of place is this? Who has access to this place. I fled immediately.
I had major struggles getting a cab with the luggage in rush hour on Monday to change locations to a safe and clean hotel. It wasn't just the worst birthday of my life, it was the worst travel experience of my life. I had a trade show ahead and this was messing up my ability to sleep, think and function for work. It was physically, emotionally and financially devastating.
I emailed the photos. I was then told by airbnb.com it was past the 24 hr check in and they would not give me a refund despite the extreme circumstances, but they would check with a supervisor. It went on for 2 more days as I began to set up the trade show and attempt to work. I was called and essentially told a generic statement it was on the website after 24 hours they would not help you. I not only had looked for this sort of message that first morning after no sleep dust allergy attack, I had only found the contact host first rule. I was strongly under the understanding I was following airbnb.com's protocol for help.
The next morning, Tuesday 10, 01, 2013 I returned to the apt to leave the keys. I was greeted with mounds of garbage ripped open under the apartment's windows. Apparently mass dumping had occurred that evening prior within 20 ft of the windows.
Remember these experiences unfolded over 2 days , it was bad, it got worse and it then got terrifying That was more than 24 hours after check in. I was called as I was leaving for work on Thursday October 3rd for my story again and told a supervisor would make the final decision for refund. I was again in tears. I stared another business day swollen from tears over this horrorific airbnb.com experience. It was effecting my ability to work once again.
Bruce the supervisor emailed me later in the day NO FULL REFUND the host had not broken any rules or agreement. They would also not remove her as a host. I had requested this so no one ever had this experience again.
I was not refunded. I lost the money, I had to pay for another place to stay. I suffered emotional and physical distress. My work suffered.
NO REFUND because Bruce made the call she had not broken any hosting rules.
Devastating I have proof and I am posting this in hopes people share and this will never happen again to anyone. airbnb.com is a scam and they take your money with out a care for your safety and without any host accountability.
I want a full refund. I want Dena Omar removed as a host.I asked for the address for legal action and Bruce's last name. I was ignored.
I want to prevent any other person from being put into a compromising situation ever again without accountability from airbnb.com
I found out about this site through Tommy Sotomayor a youtube personality. He was complaining about a racist issue that was occurring where theyvwould not rent to black people or people of color. I have my own company where travel is highly required as well as having flyins weekly. I tested the company by have a friend try to get a room using a jewish last name Epstein..room is available. ..called back gave a name Devon Hawkins was told no rooms available. I think its safe to say there definitely is a racial suit going on. I checked on the rest of the reviews I can see why people dislike this company so much I will just say this stay away from this company and anyone who does business with them and for the record I am not black at all..just some one who believes racial bigotry has no place.
Not only was the property I rented SUB PAR - a dump, I had issues with the scam artist host filing a claim on my security deposit. Air BnB customer service is the WORST - there is a reason why finding a phone number on their website is like finding a needle in a haystack, because they don't want to deal with complaints. This company will soon go under, I assure you. I will GLADLY pay a premium for hotels on all my trips going forward. NEVER AGAIN, AIr BnB.
My friend and I were celebrating our birthdays together for a few days with airbnb - who my friend will be attempting to complain to. We are not confident that she will get a satisfactory outcome due to the poor reviews we have been reading.
We booked what we were led to believe was a whole apartment. There was nothing on the description that indicated anything otherwise. On arrival at the apartment we found that we were sharing with the host and 3 others tourists. Suffice to say we were not happy. On inspection of the 'room' which was highly priced to say the least, we found we were to sleep together on a futon. The bedding was grubby looking and the pillows were stained yellow. The bathroom and kitchen were in a similar state so we decided that we would not stay. To cut a long story short, the host (although by now very hostile towards us) let us use her phone to complain to the local airbnb - he refused to find us alternative accommodation and put the phone down on me. We EVENTUALLY found a great aprtment through ShortStay, were were very helpful and the price was only a little more than this grubby 'room'. So we ended up paying for 2 holidays and feel very disappointed with airbnb service.
Larry posner found this review useful
I had booked a place in Venice Beach through Airbnb for 2 weeks, on our first night we had several large water bugs crawling through the property. Due to those unacceptable unsanitary conditions, we moved out the next day. The property cost almost $200 USD / night.
The host had marked his cancellation policy is strict, which it turns out in a situation like this means you have lost all your money for the entire booking.
We got no refund because we alerted Airbnb only 27h after the booking had commenced (we arrived late in the night not at noon from which they time it), and although we spoke and complained to the host on email and in person apparently did not give him the chance to rectify the situation. We did send Airbnb pictures of the bugs, which they acknowledged but we thus only met 1 of their 3 conditions to issue a refund for the rest of the stay.
Absolutely unacceptable, especially considering the price of the property! Further, they give you crazy time limits to get back to them otherwise their service team does not consider your arguments, as if they are god or sth. I may also add, that I cannot even leave a negative review about my stay on their site!
After complaining about all of this, I only received pre-formatted emails back not even a real reply taking into account my reasoning.
I only wish this company bankruptcy and to lose that NYC lawsuit they are facing. As a guest, DO NOT use this website but an alternative service instead, there are plenty.
Larry posner found this review useful
I originally signed up for a long-term rental at 999 Euro per month. During this period I am wanting to change the checkout date to leave a month earlier. When attempting to make the amendment either myself or by the host, the monthly cost has escalated massively. When the host put in the amendment the monthly cost has increased to 1467 Euros from the original 999 Euro charge. If I change the date myself to just over a month in advance (giving ample 'long-term' notification) I'm quoted 2671 Euros! Whether this includes the 999 Euros for the first month which I've already paid is completely unclear to me. But even if it did, that would entail a monthly rate not dissimilar to that quoted to me when the host made the amendment herself. I have been touch with Airbnb and asked them if there is a penalty charge involved. I'm told no. Each time I'm asked to get in touch with the host directly and sort it out. She's a wonderful lady and agrees entirely that the 999 Euros should apply and is both shocked and annoyed with the inflated cost by airbnb.com. If I was wanting to checkout in under a month then it would be unstandable that the daily rate would increase due to what is then considered a short-term booking, however this is not the case as my checkout date is almost 5 week's away. Frankly at this stage I'd like to settle directly with her in cash but am afraid airbnb.com will make further deductions without my consent as they have my credit card details. At this point I've encountered many days of stress over this matter, it's been a nightmare. If only the calculated costs were the same (or close to) that originally quoted then I'd be a most happy customer, willingly paying the remainder at the agreed rate. I can't see this increase as anything other than either a system error on their side (to which they're not taking responsibility for) or simply opportunistic. I do hope others reading this are aware that if you change your date, you might end up in this same situation.
Rented an apartment in NYC: arrived to filthy bed, kitchen , bath and ashtrays. Yes ashtrays. When I posted my review stating only facts I received a retaliatory review based on lies. When I contacted AIRbNb, they seemed concerned , reviewed the content and removed about 50% of the lies. I expressed I wanted any false statements removed based on e mailed verification between the host and guest. After the second review , they removed another sentence, but said they would not alter any additional information with a court order WTF. YOU WANT A COURT ORDER!
You see the lies are easily verifiable through e mails but air bnb does not want host to have negative reviews because that's their income. It's a shame they are so short sited. A bnb condescending if I might add . The e mails received form their customer service trip experience representatives were ridiculous. All of my concerns were clearly and easily mitigated through e mails between the host and I. But air bnb picked what they wanted to delete and said any further deletions would require a court order. If it smells like a fish, it's a fish !
Airbnb Customer Service, Oct 07 10:41 (PDT):
Thanks for sending that our way.
It's now been posted, however we did omit the final sentence, as our content guidelines specify that we prohibit "Content that refers to an Airbnb investigation."
Larry posner found this review useful
I paid in advance plus fees only to have the host (who can barely write in English) cancel all reservations due to an "emergency" at the last moment. I was left in a lurch without a place to stay and now have to wait for a refund credit. It is not possible to find anything suitable at a reasonable price at the last minute in a popular city. And I'm not picky. Please know that the hosts may not be really legit businesses but private people who might be illegally renting rooms. And may not give a damn about you if they decide to go out of town themselves. I will never again bother with Airbnb. Sometimes a "bargain" isn't a bargain after all and with this site you may have to prepay cleaning fees and security deposits too. Do not use Airbnb. Once you have paid and arrive at a place that doesn't exist, they will tell you to look on the website and try to book another! I have to wonder if the hosts themselves or friends don't write the gushing reviews about the places.
I'm generally not an advocate of government intervention in business, but if they closed down the illegal and uninspected boarding house industry, I would shed no tears. To me Airbnb is just a scam and I agree with the many negative reviews on this site. I wasted my time, paid and got nothing. And, now stuck paying thru the nose for a last minute hotel when I could have found a deal beforehand if I didn't use Airbnb . I wish I never heard of them.
PS- update- Thanks to my bank and my phone calls, I have gotten a full refund of the amount I paid Airbnb, but, of course, I am out quite a bit getting whatever hotel I could find on the spur of the moment in an expensive city. The host's listings have been removed from Airbnb. (Don't know if they did that or the host decided to). Airbnb offered me a complimentary "next time". I declined. They do not check out hosts or guests and I see now the whole set up can be dangerous. (So my email address verifies, that doesn't mean I'm not Charles Manson in a private home or the host is, sleeping near me). Once bitten, twice would be foolish. AND I'm not interested in comments from anyone whom this didn't happen to or hucksters who profit from this business. Thanks.
Larry posner found this review useful
Airbnb has made a lot of improvements and compared to the competition they are so much better especially compared with Flipkey. as Flipkey / Tripadvisor are a scam operation. If you are a guest only choose hosts that have a lot of reviews and a lot of 5 stars and you are almost guaranteed to have a good experience.
I wish Airbnb implemented a system where guests were ranked according to stars so when hosts pick guests they can see how many stars the guest has received.
Also I am always looking for a place with a private garage and I cannot do a search on Airbnb for places with garages.
Airbnb is reliable and committed to self improvement. on the other hand competitors like Flipkey and Tripsadvisor management are corrupt; and Flipkey employees lie and try and scam travelers and hosts. Airbnb is good and Flipkey is junk.
As a host I have recently joined airbnb and I have already taken a booking for next summer and to my shock and horror, won't get ANY of my money until apparently 24 hours AFTER the arrival of the guests ie in 10 months time. The guests can cancel up until the last minute and I won't get compensation but will still have to pay the aribnb service fee whatever... OMG...
Also where is the protection of the host, I am not allowed to provide my guests with a rental contract, nor anything... even the guarantee check is not given to me... so I don't get any assurance of anything at any time... and yet I have to let people into my house with nothing signed from anyone, not even airbnb... I am sure if anything was to go horribily wrong they won't be there for me... I am going to cancel my adverts.
I recently rented a place through airbnb.com. The experience was aweful.
The place I rented was totally misrepresented by host. To say it was a dump is an understatement. That isn't the worst part though. It's the way airbnb treated the situation was.
We had to fight for a refund. We spent hours of accumulated phone calls explaining that the place we rented was not livable. The reps told us that because we didn't give the appropriate cancellation notice we were not entitled to a refund. We fought it of course!
HOW ARE YOU SUPPOSED TO KNOW IF THE PLACE IS A DUMP IF THE HOST IS A LIAR AND YOU DON'T KNOW TILL YOU GET THERE?
This of course doesn't include the last minute rush to find alternate accommodations.
We finally, after more than 10 calls and hours of time, we were able to fight are way into a total refund.
Then I attempted to leave feedback for the place so other mislead potential renters don't get caught in the same situation. Airbnb deleted it explaining that although my feedback was honest they felt it was too negative. That is exactly what they wrote in the email they sent me when they deleted the review.
It contained no profanity. None! Just the facts. Apparently they are not interested in the guests honest opinions and it is VERY clear they consider the hosts their most important part of their business.
I will never use them again and in addition I plan on spreading the word about this companies policies.
Do yourself a favor. Use VRBO. I've never had a problem with them.
Like most I was impressed by what looked like a professional accommodation booking website based around social media and feedback, instead I am appalled and would never recommend using them again. As well as being a victim of fraud on 2 occasions in the space of weeks after using AIRBNB.
Firstly, I booked numerous apartments for a European trip. After making an enquiry I was contacted by AIRBNB advising that the HOST was genuine and that he had been vetted. I then received additional correspondence from AIRBNB verifying various information about my stay and answering concerns I had regarding the method of booking. All of these emails were identical templates to what AIRBNB use. 5 days prior to departing I was contacting the various hosts to confirm arrivals, only to find my Paris accommodation had been a SCAM. Upon contacting AIRBNB they were most unhelpful and basically said that it was not done through their website so bad luck! The fact that all correspondence appeared to have come from them was not even a concern for them. Also the fact that they do not vet hosts to the same standard as Guests is a MAJOR WARNING SIGN. I lost a significant amount of money as well as having to find emergency accommodation that was triple what I had booked and paid for. I reported the incident to the Police and also the various SCAM websites. AIRBNB offered a voucher that was valued at less than a third of what was fraudulently taken and a window of use that was completely ridiculous, especially after having booked and paid for all of our European accommodation already.
Furthermore just before departing for my trip the credit card I had used to book my accommodation through AIRBNB had been fraudulently used. My identity had been stolen and given that all of these details are held on AIRBNB one can only deduce. This has also now been reported to Police and they are investigating.
If you have also been the victim of a scam or fraud through AIRBNB please contact me as I am now seeking legal advice on how to pursue AIRBNB. They should not be allowed to make such huge amounts of money when they are leaving behind victims!
Cute site, especially after the redesign. I used to spend time browsing different apartments in other cities. Seemed like a worthwhile service and all. But now that I actually want to book an apartment, I've encountered this frustrating problem. I've just spent the last 4 hours trying to verify my identity, and the system tells me that I've been successful every single time, yet on my profile page there's a message that I haven't completed the verification procedure and thus my booking will be cancelled within the next 8 hours unless I'll provide full ID information. I've signed in though Facebook and I've provided a phone number, but apparently the document scan procedure is where something goes wrong. I've uploaded it like 7 times, and got a 'Thank you blah-blah' message each time, yet the system still doesn't recognize me as a verified user.
Customer support is non-existent.
They charged a dollar from my card, apparently to verify that it's valid; pretty sure I'm not getting it back. But considering the other reviews on this site I guess it could be worse. Shame.
The rental (a beach house in San Diego, when we took our pre-baby vacation) we had was moldy, the owner was uncaring and uncooperative. We had no choice but to leave the house and find a hotel to stay for the rest of our vacation. When we wrote a bad review for him, he tried to threaten us with writing us an equally bad review. When we didn’t respond, he tried to bribe us by offering a small amount of money to take down our review. We tried to get AirBnb to intervene, and all they said was that he wasn’t supposed to do that (but they still kept him). A few weeks later (when we didn’t respond to his bribes), the owner starting calling MY cell phone. I hung up on him (or not picking up the phone), but it was obviously distressing. AirBnb did not help, and kept the owner online running his rentals. After all this, Airbnb did not kick him off – so it makes me scared what other kind of crazy people are on there. When my husband called the owner back to tell him to stop bothering me, the owner called me many horrible names. This conversation was recorded and sent to Airbnb’s safety department. They said there was nothing they could do for us. The owner remained on Airbnb. So I just deleted our account from there, I’m done with them, I don’t even care if the review is gone because we deleted our profile (but that's how bad reviews, I'm sure, mysteriously disappear). I have neighbors who rent rooms off Airbnb and kudos to them, I wish them the best of luck and pray for their safety. But for us – we are through with such unprofessional care. This would have never happened at a regular hotel, so that’s just what we’ll stick with. We enjoyed the rest of our vacation despite that major inconvenience, and a month later we get harrassed? NOT cool!!!!
We did list with airbnb. A very nice, modern and furnished home in Las Vegas. we did realize right away, that you have to accept a book it now request , otherwise you do not get any request after a week.
Now ,we have really good furniture and miele appliances . We wondered, why we should accept someone who books our home we know nothing about but a first name , with a pic of a person or a landscape . We get no information about a prospective tenant till airbnb has charged their ccard. If that tenat wants to cancel airbnb keeps a fee , we get nothing . We also would get the money for the rental days later, after the tenant moved in . We are not renting the home to anyone with a ccard. On top of that airbnb tells people on their website, that they verify the rentals which they do not. People get also warned, that an owner, who talks directly to a prospective tenant, will charge them the whole rental amount before they move in , especially cash and that is Fraud.
In fact we rented out a home in Palm Spring many times. It is much better to talk to a tenant directly, so everyone gets a feel for the place and the people involved. Furthermore no one was asked to pay ahead . Just a deposit to hold the date , usually through paypal. Not a big amount . The reminder of the sum for the entire rental was paid in cashirs check at the day of the move in , once the tenant and owner meet at the house to exchange the keys. Airbnb prohibits the owner to contact the tenant before booking , since you never get a email or tel number of each other, only chaperoned messages through their channels . So only after the full amount is paid by ccard to airbnb, the owner gets the tenants full name and tel number. In that case, if the owner does not want to go forward with the rental, at least airbnb has their fee. This sound like a rip off to us. We will not participate in that booking site ever again.
The only way I can see this site make any sense is, you are looking for a roommate in your rented apartment or own condo. You might get into a problem if your landlord does not agree to that , but at least you are there with the prospective tenant and have some security . Technically one can rent a luxury home through airbnb and then rob it later. all that for a couple of daysrental fee. . Not a good deal at all for the homeowner . We are staying away from it .
No security for the owner , little for a prospective tenant since the owner can pull away and the ccard is already charged. Good luck getting that back .
Pretty good all round. Haven't had an issue with airbnb, however, sometimes its pot luck with hosts. I had a really bad one recently with Anastasia Doran, Ivy Exchange in Dublin that offered a cupboard for a room, had used female sanitary products lying around the bathroom, generally filthy bathroom, and the rest of the apartment smelled like arse. Some suggestions I would make is read the reviews carefully and if it sounds too good to be true it probably is ie. spend a few extra bucks.
Dmitri Zaitsev found this review useful
I had my first experience with airbnb and it was pretty much as bad as it gets.
the host cancelled on my on the day of arrival - actually 1 hour before check in. this is worse than unacceptable. I found myself in NYC (I am not from NY), with two very young kids and 'homeless' but still having paid over $2200.
Things can happen and companies are measured by their response. Airbnb response was terrible.
I called Airbnb and asked for help in finding an alternative in very short order. I asked for a call back to help me look at options.
All the customer service did was send me an email referring me to the website. I find that highly unacceptable.
I think it is reasonable to expect much more help from Airbnb when this happens 1 hour before check in.
I assumed that this was very similiar to a B N B so I book a room, only to get a text at 5 in the morning my time, to say that since I had a picture of a painting instead of a face photo on my profile that my booking was decline, and of course my money is being held, for a couple of days. This is a scam website stay away
This company is very fraudulent and shady in how they deal with their guest and how they word things to make sure their asses are covered!
I have never used this company before nor will I ever use them again!
Each time I inquired about a reservation with this company they debited my account for the money when they say all they do is place a hold on the funds, FALSE... THEY TAKE THE MONEY EACH TIME you inquire about a reservation!
I have been fighting them for almost a week trying to get my money back and keep getting the run around.
They keep telling me that they do not debit your account it's just a hold. If that's the case why has my account been debited 3 different time for a very large amount of money? Just curious!!!
I have filed fraud/theft charges against airbnb and am in the process of compiling a lawsuit against the company to SHUT THEM DOWN!!!! They should not be in business... Yes I am very upset...
I was trying I find out if accommodation was available for a place in Australia, the website took my debit card details with the 'pretense' they would not book anything until the accommodation booking was finalised.
The place is unavailable and yet they processed my debit card for $1627 !!! I am beyond angry & so far don't have my money back
My family needed a place to stay in Portland Oregon while I was here for work (10 days). We went on Airbnb and rented a "Charming Great Portland Bungalow" that my family could live in while in the city. We arrived in the evening to a clean but run down house in a very questionable area of town. The front gate was difficult to open and the white wooden pickets were falling off. People yelling in the streets the houses in the neighborhood had security bars on the windows.I did not feel safe leaving my family (Wife and two small children) in the house or area alone. I contacted the manager and owner Jennifer Covert she would not work with us and suggested we contact Airbnb who did not offer any assistance.
Seems a lot of bad reviews here from people new to the idea of Airbnb... you have to do your homework people, find out who the people are you're renting from, and ask them a few questions before you just "book". Are they responsive? Do they seem to brush you off? Once you understand how this works you can very easily spot the "professional" renters from the people who are genuinely renting their home or room.
Airbnb has never failed me and I've used it dozens of times .... if it freaks you out then by all means, get a hotel.
Roman Fuchs found this review useful
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