Airbnb reviews

Airbnb reviews

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3.3
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Bad bad predatory

This reservation company has predatory cancellation policy.
and hidden charges.
Avoid you will be sorry as soon you give your credit card. You will be charged over agreed amount and when you cancel you will be harassed with collection agency.
Ali Keyhani
Professor
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Airbnb not a great idea.

Don't do this unless you are 100% sure your plans will not change. We booked with a couple in Lake Havasu City, https://www.airbnb.com/users/show/5677941 and they get outstanding reviews. I believe if we would have stayed, it would have been fine. Our plans changed, and when I contacted the host, she said she understood and thought it would be no problem to cancel. She would get back to me in a couple hours.

Several hours later, I prompted her, and she said Airbnb advised her that we could not cancel, which I thought was very strange. I spent close to an hour trying to get a hold of someone at Airbnb, only to find out it's totally up to the host. I was giving 3 days notice (the hosts policy was 4), so I was hopeful, since she was so agreeable in the text, that we could just split the difference.

It would have been OK if she would have just been honest right off the bat and not cost me so much time. Why tell me sure we'll help you out, then say 'airbnb says we can't do anything' when that's not true??? She actually said that it would have been different if my situation was an emergency! Really? So next time lie and say it's an emergency?

It was just really unfortunate and poorly handled by the host. And I agree with others, once things go bad, Airbnb can't/won't help you out. Best yet...it appears since I didn't stay, I cannot post a review on their page. Convenient.
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AIRBNB NOT SAFE DANGEROUS!!

I want to share my bad experience. I went to Brazil and stayed in Rio de Janeiro recently. I rent a flat with Airbnb for a week, I have keys and everything was fine. I decided to go to visit a place next Rio for 2-3 days and I decided to leave one bag to travel easilier. In this bag, I left some cash about 300 euros. Normally, I never do that, but I had keys, I trust in the place. 3 days after, Icame back and I found the owner of the flat in the lat, smoking marijuana, telling me a bad story, false about a thief. Of course, my cash desappeared. I went to the police. I wrote to airbnb, they gave my money back.
I decided to write a review about this story to advertise other tourists. It's the principle of the website, no? To read review of other persons before leaving far in another country. Airbnb contacted me 2 weeks after to tell me, there was "obliged to delete my review". Of course, they were obliged, they were losing money, the only thing that interest Airbnb at the end. They have no idea of responsability. If you are in trouble in another country with airbnb, you are in bad situation. No help from Airbnb. Take care about you. I know that Airbn it's cheap but NOT SAFE.

Eric
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Taipei nightmare

We booked 3 nights at "Freebird II-1 min to Ximen MRT" in Taipei for April 4-7, 2014 through Airbnb. The host was very slow to respond to our inquiries for details and did not give us the address of the place before we departed for Taipei. We arrived assuming we could call or email the host on arrival and get the details on the address/location. Over 5 phone calls, 5 emails, and 7 hours later on the day of arrival we had yet to receive a response, and were forced to scramble for a last minute stay at a local hotel. We cancelled our booking and later the host acknowledged that the confusion was partially his fault, but refused to refund our 3 night fee ($177US), and also even refused to refund the cleaning fee ($18) even though we never set foot in the place. Airbnb was useless and says everything is between you and the host, and not their problem.
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Abysmal customer service - never again

Despite having paid 8 months in advance, our host in Barcelona (we are from the United States) turned out to be psychotic, and canceled our booking 12 hours before we were due to check in, leaving us stranded in Spain (with a child, no less).

NUMEROUS attempts to call and email Airbnb and four days later, and still absolutely ZERO response from them. We ended up having to book a Hilton at the very last minute, at over $300/night as Airbnb took no action whatsoever to help us out.

Our apartment in Paris was lovely, and our host was a delight. When you have a good experience with Airbnb, everything is great. When things fall apart, you're utterly on your own; Airbnb couldn't give a crap about you, as they've already got your money.

This has been the single most horrendous display of lack of customer service I've ever experienced; Airbnb is as unethical as they come.
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Bad Bad -

I hosted 2 group of people, and they both cancelled because i did not let them smoke weed (marihuana) inside my apartment. Then one group stayed for a night and then broke my office table, made a mess on my bathroom and kitchen, they took pictures so they can have a proof to show Airbnb in order to get the money back from the reservation. I was supposed to receive some money when the canceling method is 50% after they arrive, but I did not get anything. Airbnb owes me $1536 dollars now, and they are not responsible. I was supposed to receive more, but Airbnb charged only 50% on cancelled reservations. Still waiting for that money, also my account was suspended....But not only that, but also they charged me 50$ for cancel another reservation when I found out that the guests were more than they were supposed to be (like 7 persons when I told them to be 4). Airbnb will charge from you, anything.
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Do not recommend using

The place we booked the place was a dump. The pictures looked like a great comfy place. The host was non responsive and airbnb support was not helpful and I was waiting to reach a representative for over an hour. I will never book with them again.
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Do your research before booking/reserving the host!!!!

Our first time using airbnb last min trip to Washington D.C. The lady we found on the site was nice but pic posted on her acct/appt. was not the same outcome when we got there!!!??:/ We felt very uncomfortable and not only that the place had a strong aroma which my husband&I felt sick just being there. So I want to say will be our first&last time!:( #GoodLuck#
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Be carefull we almost get scammed

Try to rent a house in Hotsprings Arkansas.
Owner contacted us we had to Phone Cevin.
So we did and he give us another telephonenr from the manager.
Called again and she could not find our reservation.
She asked for our mail and give us the mail to confirm the dates.
The mail she gave was not working.
So we phoned twice from The Netherlands and wait for her mail.
That never arrived.
Next day a mail from airnb the owner did not contact us and they canceld the reservation.
Send Cevin the owner a mail and he didnt know whats going on and would contact his manager.
Never got a nother mail from cevin (all in airnb account) again.
Next day money is taken of the visa and this happend again for four days.
Contacted my visa and they have to block my creditcard.
Try to contact airnb to warn them for the scam.
After a few days a stupid response that the owner did not get in touch with them.
Not even a word about the scam and taking this owner out.
Luckly visa get my money back.
So be warned dont use this site to book a house you might be scammed to.
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Cancellation for my stay with Airbnb

This is my 2nd time using Airbnb and both times I was very disappointed. The 2nd time, I tried to cancel mid-way through the stay but never got a response from Airbnb. I felt that I was in an awkward situation and needed to get out, so I decided to leave the place early and find alternative accommodations. I contacted Airbnb directly when I returned from my trip, and they said that they did not get my cancellation and that it is the owners responsibility to agree to the refund. I will only stay in hotels next time!
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Never Again

Most places in the world that you travel have Realtor's that manage short term rentals if you are looking for a place for two weeks or more. We found that in Seoul where we took an apartment through Airbnb that we could have gotten a much better place for the money. If at all possible don't pay until you have seen the place. The site will not even let you communicate with the owner/managers of the apartments prior to receiving payment.
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BE WARNED!

I want to warn people to make sure email the owner for availability before booking through the site. Airbnb takes the funds even if the host declines and it has taken them 9 days to refund my money! I have just spent a good part of an hour trying to recover £600 that I put into 2 failed reservations and the customer service is absolutely shocking. Very disappointed and will never be using again.
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It's a great service, just do your homework

I have had four excellent experiences staying at places booked on Airbnb. Just check out your potential hosts' reviews.
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Dreadful, inefficient money grabbers

Do not trust this company, I booked an apartment today, my money was taken and then the owner of the apartment emailed me to say that the apt I had booked had been sold, trying for 2 hours to get money back from them to no avail. Finally they say they will refund within 7 days but not the booking fee. DO NOT deal with them unless you are desperate and want to be scammed!
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Great site, great people

I am actually surprised of all the bad reviews this site gets.. I ve been working in the tourism sector for a decade now and since I started listing my properties in airbnb everything has gone incredibly well. Not only has substantially increased my revenues but also they encourage me to increase the quality, flexibility and response times I provide to travellers.
Also the kind of client has evolve to a more fun and friendly way.. which makes the job very sweet and profitable nowadays. just my two cents
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Terrible.. First attempt was a scam. Second reservation canceled by host two days prior to arrival.

Maybe others have had a good experience with airbnb but I'm not one of them. From a scam asking for foreign wire transfers to a host that canceled on us last minute with no notification or assistance from airbnb I'm done with trying to use this service. It seems as if they have no regard for their customers (those of us actually paying) and tend to favor the host in every situation.
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fantastic idea and service

i've only had one bust on airbnb - didn't understand the concept of the shared room but the bigger problem was the guy had pictures of a very clean place and it was just the opposite. other than that my stays have ranged from good enough to exceptional. pics and experiences written up here - http://www.igobyplane.com/2014/03/28/my-airbnb-experiences/
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Scammers. They are out of order

I made a booking. I paid with my credit card, gave my email address and phone number. I also had to send a photo of my ID card.

But this was not enough. To complete this booking they ask me for permission to share all my private information and all my contact list. I am not going to do that. Otherwise they can spam all my contacts and sell my contact list to spammers.

I wasted nearly one hour just to make a simple booking and it is not complete yet. They pretend that I share my private information and email of my contacts. But did this airbnb guys ever hear about privacy???

This website should be closed ASAP.
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Prices are out of control

When I first started using Airbnb there was an understanding that renting a room or apartment would be cheaper than staying at a hotel. In exchange, the guest would sacrifice certain accommodations and luxuries that come with staying in hotel or other professional lodging.

Those days appear to be long gone. People on the website are charging way too much money now. I realize this is not Airbnb's fault, they cannot control pricing, but they should encourage their hosts to be reasonable. I'm by no means a couch-surfing-hippy type but I liked the way Airbnb used to run. It was more communal and everyone benefited. I think my Airbnb days are done.
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No problems.

I have only had good stays in airbnb apartments. In London, Spain, NYC, Vienna... Never had one problem.

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About this company

Don't stay at a hotel. Airbnb is a global network of accommodations offered by locals. It's more fun and very cheap, especially in big cities like New York, San Francisco, Paris, etc.

Visit Airbnb

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