Airbnb reviews

Airbnb reviews

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Bad Bad -

I hosted 2 group of people, and they both cancelled because i did not let them smoke weed (marihuana) inside my apartment. Then one group stayed for a night and then broke my office table, made a mess on my bathroom and kitchen, they took pictures so they can have a proof to show Airbnb in order to get the money back from the reservation. I was supposed to receive some money when the canceling method is 50% after they arrive, but I did not get anything. Airbnb owes me $1536 dollars now, and they are not responsible. I was supposed to receive more, but Airbnb charged only 50% on cancelled reservations. Still waiting for that money, also my account was suspended....But not only that, but also they charged me 50$ for cancel another reservation when I found out that the guests were more than they were supposed to be (like 7 persons when I told them to be 4). Airbnb will charge from you, anything.
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Do not recommend using

The place we booked the place was a dump. The pictures looked like a great comfy place. The host was non responsive and airbnb support was not helpful and I was waiting to reach a representative for over an hour. I will never book with them again.
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Do your research before booking/reserving the host!!!!

Our first time using airbnb last min trip to Washington D.C. The lady we found on the site was nice but pic posted on her acct/appt. was not the same outcome when we got there!!!??:/ We felt very uncomfortable and not only that the place had a strong aroma which my husband&I felt sick just being there. So I want to say will be our first&last time!:( #GoodLuck#
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Be carefull we almost get scammed

Try to rent a house in Hotsprings Arkansas.
Owner contacted us we had to Phone Cevin.
So we did and he give us another telephonenr from the manager.
Called again and she could not find our reservation.
She asked for our mail and give us the mail to confirm the dates.
The mail she gave was not working.
So we phoned twice from The Netherlands and wait for her mail.
That never arrived.
Next day a mail from airnb the owner did not contact us and they canceld the reservation.
Send Cevin the owner a mail and he didnt know whats going on and would contact his manager.
Never got a nother mail from cevin (all in airnb account) again.
Next day money is taken of the visa and this happend again for four days.
Contacted my visa and they have to block my creditcard.
Try to contact airnb to warn them for the scam.
After a few days a stupid response that the owner did not get in touch with them.
Not even a word about the scam and taking this owner out.
Luckly visa get my money back.
So be warned dont use this site to book a house you might be scammed to.
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Cancellation for my stay with Airbnb

This is my 2nd time using Airbnb and both times I was very disappointed. The 2nd time, I tried to cancel mid-way through the stay but never got a response from Airbnb. I felt that I was in an awkward situation and needed to get out, so I decided to leave the place early and find alternative accommodations. I contacted Airbnb directly when I returned from my trip, and they said that they did not get my cancellation and that it is the owners responsibility to agree to the refund. I will only stay in hotels next time!
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Never Again

Most places in the world that you travel have Realtor's that manage short term rentals if you are looking for a place for two weeks or more. We found that in Seoul where we took an apartment through Airbnb that we could have gotten a much better place for the money. If at all possible don't pay until you have seen the place. The site will not even let you communicate with the owner/managers of the apartments prior to receiving payment.
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BE WARNED!

I want to warn people to make sure email the owner for availability before booking through the site. Airbnb takes the funds even if the host declines and it has taken them 9 days to refund my money! I have just spent a good part of an hour trying to recover £600 that I put into 2 failed reservations and the customer service is absolutely shocking. Very disappointed and will never be using again.
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It's a great service, just do your homework

I have had four excellent experiences staying at places booked on Airbnb. Just check out your potential hosts' reviews.
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Dreadful, inefficient money grabbers

Do not trust this company, I booked an apartment today, my money was taken and then the owner of the apartment emailed me to say that the apt I had booked had been sold, trying for 2 hours to get money back from them to no avail. Finally they say they will refund within 7 days but not the booking fee. DO NOT deal with them unless you are desperate and want to be scammed!
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Great site, great people

I am actually surprised of all the bad reviews this site gets.. I ve been working in the tourism sector for a decade now and since I started listing my properties in airbnb everything has gone incredibly well. Not only has substantially increased my revenues but also they encourage me to increase the quality, flexibility and response times I provide to travellers.
Also the kind of client has evolve to a more fun and friendly way.. which makes the job very sweet and profitable nowadays. just my two cents
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Terrible.. First attempt was a scam. Second reservation canceled by host two days prior to arrival.

Maybe others have had a good experience with airbnb but I'm not one of them. From a scam asking for foreign wire transfers to a host that canceled on us last minute with no notification or assistance from airbnb I'm done with trying to use this service. It seems as if they have no regard for their customers (those of us actually paying) and tend to favor the host in every situation.
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fantastic idea and service

i've only had one bust on airbnb - didn't understand the concept of the shared room but the bigger problem was the guy had pictures of a very clean place and it was just the opposite. other than that my stays have ranged from good enough to exceptional. pics and experiences written up here - http://www.igobyplane.com/2014/03/28/my-airbnb-experiences/
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Scammers. They are out of order

I made a booking. I paid with my credit card, gave my email address and phone number. I also had to send a photo of my ID card.

But this was not enough. To complete this booking they ask me for permission to share all my private information and all my contact list. I am not going to do that. Otherwise they can spam all my contacts and sell my contact list to spammers.

I wasted nearly one hour just to make a simple booking and it is not complete yet. They pretend that I share my private information and email of my contacts. But did this airbnb guys ever hear about privacy???

This website should be closed ASAP.
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Prices are out of control

When I first started using Airbnb there was an understanding that renting a room or apartment would be cheaper than staying at a hotel. In exchange, the guest would sacrifice certain accommodations and luxuries that come with staying in hotel or other professional lodging.

Those days appear to be long gone. People on the website are charging way too much money now. I realize this is not Airbnb's fault, they cannot control pricing, but they should encourage their hosts to be reasonable. I'm by no means a couch-surfing-hippy type but I liked the way Airbnb used to run. It was more communal and everyone benefited. I think my Airbnb days are done.
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No problems.

I have only had good stays in airbnb apartments. In London, Spain, NYC, Vienna... Never had one problem.
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Out of pocket and very very very sour on the whole experience!

I tried to book a lovely home with a room and very pleasant host recently but ran into dramas when trying to confirm the booking.
I had to VERIFY myself re identity via Facebook or several other avenues of which I had lots of trouble as only had my iphone to try and furfill these steps.
To my dismay and disappointment I could not finalise the VERIFICATION and thus the booking was declined.
Note I have never been declined accomodation anywhere attempted in the world prior!!!
Then the fun began - message from Airbnb 'sorry but we will refund your money, void booking whatever language you like to spin it.
To date I am still $151 out of pocket and answers keep coming 'issue must be at your end as we have processed our end'!!!!

Funny it's been ten days now and no sign of my money.

JUST SAYING MAKE SURE YOUR DUCKS ARE LINED UP BEFORE YOU GIVE THEM ANY FINANCIAL INFORMATION!!!

Wonder if the VERIFICATION PROCESS should be a two way street???

Principlly very sour!!

No reflection on Host's or their lovely homes.
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AVOID!!! Read online reviews before using Airbnb!! People who had positive experience are just lucky....

AVOID this site as a guest or a host!!!
I recently started hosting and had bookings almost every night. After a month of having herds of strangers going through my flat, washing sheets, cleaning and waiting on them – I still haven’t had any payments released to me by Airbnb....
Many expensive calls to their US office later and talking to many totally incompetent members of staff all I have is assurances that they are dealing with the problem.
In the meantime, I am forced to cancel all the reservations I have through them, which means that some of my potential guests will have no place to sleep when they arrive to London.
I am fairly certain that nobody in Airbnb is going to help them, as in my experience “24/7” and "local contact number" are a myth - you can only really get to talk to a human on the US number, during US office hours, after 7-12 minutes of being kept on hold only to get to speak to some American kid who sounds like he can't be bothered. "Computer says NO..."
Sorry guys. Good luck to everyone who decides to put their holiday and money into Airbnb hands…
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Was positively surprised

I was pleasantly surprised when I got a mail from airbnb.com that they agree to completely return my money. I wrote them complaint because I made a reservation of an apartment in Miami and I had to pay in advance, and later instead of separate apartment they offered me shared room. This is really confusing system for the person who is using Airbnb fist time, because when you choose section apartments, shoos number of rooms etc, you also have to check that you need separate apartment. My mistake was that I didn’t noticed this and was completely sure that I am booking the whole apartment. To my point of view the reservation model is not so much user friendly, because it is very easy to make such a mistake and to be fully charged for the whole period of stay. I had little expectation to get money back after I read all these bad reviews in this portal, but I decided to write to Airbnb.com and to my surprise I got a positive replay.
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A lot of lip service but WHERE'S THE MONEY!

I recently started as a host on AirBnB. All was going well until I noticed that AirBnB was not transferring money into my designated PayPal account. The customer service people were nice enough but unfortunately they were left only to deliver the same reply everyday: "We've transferred your claim to the correct department." But nothing ever happened and I am currently left with zero money and even less confidence that the money will ever show up. What's going on when a 10 billion dollar company can't get the payout services correct? That's certainly not true for the payment system as AirBnB always gets their money. So, beware all hosts, you risk not get paid a cent!
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THE WORST COMPANY!! SCAMMERS!!

NEVER USE AIRBNB IF YOU DONT WANT TO GET SCAMMED!
VERY BAD CUSTOMER SERVICE! WRONG ADVERTISEMENT!

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About this company

Don't stay at a hotel. Airbnb is a global network of accommodations offered by locals. It's more fun and very cheap, especially in big cities like New York, San Francisco, Paris, etc.

Visit Airbnb

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