Airbnb reviews

Airbnb reviews

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Places for snob unprofessional people want to make money

I stayed my whole europe trip with airbnb, since it is a long trip and i think saving money instead of staying at citadines or ascott properties is might be more expensive a little.

The hosts are mostly such a not professional people.

In cannes i was ditch by my host. He left to his home in nice when i already told him my train is cancelled and delayed. I was stood up waiting from 9.30pm till 12.30 midnight. Calling airbnb with roaming and lowbatt, then airbnbcall him to open the door. None has said the apartment is on the 4th floor without elevator. Then worst you need a rest after waiting and taking showet in the hot water but it is not working, it was cold and he insisted it is working. He asked us to bathe at the next day it was 3am. He will come at night tomorrow. How can one take shower in the cold weather? The host probably never live there to know how well is their own apartment working out. He then said his apartment is filled with high end designer home ware, which i found out is ikea and carefour furnishing. It took me one whole day to call airbnb asking to move out, none reply my email, none call me back. Till i ask the host to refund me completely, and i have his word. And i left to citadines.

The second, is in florence. The apartment is aged, cheap and ugly. The photos was totally a big lie. Again the hot water is working for only 5 mins because the host put it at the lower temperature and none is allowed to touch the temperature. Simply because they want to save the electricity. Even i already paid 30 euro cleaning fee, the cleaning lady want me to throw my trash (which is shopping bag only) opposite the building, it is not her job. Her job is only to make the bed and change the linen. She then wrote me a lie review saying i flooded the bathroom when it is never happen.

The third, i was writing a very nice review for my stay in venice. When the water pump is not working, and the host doesnt speak a little english at all. He speak in italian and expect us to understand. I dont mind. She was so nice when we check out but end up she was so angry when writing reviews. And said i texted her every 5 mins in airbnb app when her place dont have wifi and i dont have local simcard.

Airbnb is a place for those who never traveled, they expect people to take cab and never asked them train or bus no to their places. And unhappy and will wrote a super ugly review about you if you comment and said one bad thing about them.

One host even told us he has washing machine but when we arrive he said i only can use two times during my 2 week stay.
And he will wash my laundry, i am not allowed to press anything in the washing machine. He counted his detergent and weigh it so we dont use it too much. No hair dryer no small towel for your hair, no bathmat. sigh.

Will i stay with airbnb host again the future? No. Had enough rules and regulation.
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Ok company, as long as all goes smoothly

It is ok to browse and book places using airbnb, but only as long as you dont face any trouble. If you do, and hope for customer service helping you, you better use one of the other website out there, since airbnb is only interested in you money, not in you having a good experience.
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Airbnb is a bedlam of scammers, prostitution rings, drug pushers and addicts.

Airbnb deserves less than 1 star. The scam goes three ways - there are just as many bad hosts as there are renters on this site. And then the third scammer is actually Airbnb who could care less about its hosts or renters. All smoke and mirrors. No security. I was a host for about 2 weeks, and got 99% of the inquiries from scammers. Two weeks was all I could stand because the fraudulent renters were just so out of hand: Identity thieves, people gaming the system due to too many loop holes, drug pushers (turning your home into a meth lab, and bringing their customer meth addicts along with them!). They are an organized crime - first sending in a benign renter to scout the place and signal to everyone that the place is a good target, and then the slew of stupid inquiries begins…. until you end up falling for one. By that time, they already have gotten your information, hijacked your internet and security systems, via the first guest that you thought was so benign. I could go on and on complaining about this site. Even at the point when I wrote Airbnb out of my concern for my safety, there was NO RESPONSE. I ended up signing up for identity fraud alerts because I felt so violated. Whoever thought of the Airbnb business model should really be told and made aware of what mayhem they have created. This site is nothing but bad news, and is a bad idea. And they have the audacity to market their street/IPO potential. Give me a break! They should go to jail for being so reckless and for endangering people's lives.
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Charged $60 in fees to cancel over a month in advance

Don't be fooled, it doesn't pay to try and plan ahead. Me and my partner tend to make plans months in advance, we did so this time with AirBnb and were charged a $60 fee for canceling. This was never made clear at any time before we clicked confirm, we were just informed that we were getting our refund - $60 after the cancelation was confirmed and it was too late to change our minds. If it was $10 or maybe $20 I would understand but $60 to cancel a over a month out is a gross act of greed and completely makes using AirBnb extremely unattractive to use to book in advance. Any Hotel in the area where we booked wouldn't have charged us anything to cancel.

Shame on you AirBnb!
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favoloso!!

assistenza incredibile, affidabile e assolutamente trasparente! ultra consigliato!!
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Does NOT answer phones or return calls

I cannot access my account. Notified them 12 times over 4 days with NO response. Horrible company.
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Misleading "cost per night" claims

This site came recommended to me by a friend. My first find was pretty amazing and I thought I had hit the jackpot as I was having trouble finding anything less than $150/night in Paris. Thought I'd struck gold and basically stopped looking at hotel prices. After reading a poor review saying it was cheaper and more comfortable to stay in a hotel, I started double checking hotel prices. I haven't even left yet and I'm already regretting the 5 different AirBnb locations I've
booked. I probably could have saved myself hundreds... After checking again, I found hotels for up to $100 cheaper than the cost of booking with AirBnb.

I can see how it would be a fantastic way to EARN money, but from a guests perspective it's simply not worth it. You forfeit the many of the comforts of hotels and yet you pay more for it. The only way I can see this being cost effective is if you were booking a room, or an apartment for over 3 people. But travelling as a small group, it just doesn't seem all that cost effective.

What makes me the most upset about the whole thing is the fact that AirBnb charges a 12% service fee to the GUEST. Doesn't it make more sense to charge the service fee to the HOST? They're the ones PROFITING off of your website. They should be the ones who pay to maintain it. On top of this, don't forget the cleaning fee that sometimes gets tacked on to your stay and/or a security deposit. One of the hosts is charging me an almost $80 cleaning fee for a 3 night stay, on top of a $50 service fee. Make sure to take these costs into consideration when comparing your nightly rate to hotel costs.

It's my own fault really, for getting over excited and really falling in love with the whole "when in Rome" aspect of it... I just thought other travellers should be warned.
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THIEVES

THIS COMPANY ARE JUST PLAIN THIEVES, AND SHOULD BE SHUTDOWN. THEY DONT PAY THE HOSTS, AND YET CHARGE THE VISITOR!
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Credit card payement doesn't work and AIRBNB do not provide answers

I have been trying to reserve an house for 2 moths and the airbnb systems does not work. I tried many different cards ! I tried to pay using paypal and it does not work !!! I sent several emails for airbnb and I didn't get a answer. This site is not worth with !!! It's a fancy site !
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Expedia does not honor the "2 free tickets to Las Vegas shows" they advertise with hotel bookings.

I had to book the show tickets within 72 hours of making my reservation. When I called to book my tickets and also find out which shows were available, I was told that, that information would be included on my email confirmation of of the entire trip. My confirmation arrived and no information to be found about booking a show. Arrived in Las Vegas the next day and called Expedia to find out how to book the shows. Was again told the instructions were on my reservation confirmation. Sitting at my computer, I asked the person to walk me through the email confirmation, that was right in front of me, and show me exactly where those instructions could be found. He could not!!! He kept putting me on hold to go check with other people, then transferred me to someone else and we went through the whole process again. No one could even geve me a list of shows that were available for this offer. After over an hour (1hr, 27min, 32sec........ aren't ifones great!) I was told to call back the next day and someone in another department, who was not there now, would help me. Next day, the same thing, over an hour on the phone. They gave me another web site to go to, while on the phone with them. It came up with the notice in red, trip cancelled when my reservation # was entered. Gave up with Expedia and went down to the desk at the Mirage to see if they might be of any help. Their response to my inquiry was, 'did you book through Expedia, they are famous for not honoring the free shows and there is nothing we can do about, everyone has the same problem, sorry.
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Bait and Switch Lounging

Had a bad experience with Airbnb about getting the place we would like to stay. The price for our stay according to the site was $795.00 for 3 days. When we showed interest they wanted credit card info before we could make reservation. They came back saying the price had been changed to $1100.00 and our reservation was not accepted at price quoted but if we wanted to we could go with higher price then it might be accepted. Buyer Beware.
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Major Breach in Airbnb Security....

WARNING BREACH IN AIRBNB SECURITY - I have never used them and never will. Found a great place to rent in NYC, clicked on Contact Host to ask a few questions. Received a quick reply from "host" with a phone number (an Intl number) to contact them about answers to my questions. The reply email came right into my Inbox, which means the "host" has my email which should was suppose to be hidden. The next day I received a warning from Airbnb Security that a conversation has taken place outside of the secure messaging system. At the same time another email came for confirming the reservation. With red-flags raised I called Airbnb, They took my information and reported it to their security team, I did get a confirmation email from person I spoke with. Out of curiosity I went back on to Airbnb to look up the apartment again, from my wish list I clicked it and it said it was no longer available. So I did a new search, guess what, I found it again - new headline and new host, same pictures of apartment. What a scam! I called Airbnb again and talked to another customer service person to report the 2nd listing. The person told me they are having a real problem with false listings and there is a breach in security that is evidently allowing people to access the profiles of Airbnb accounts to get there information. Buyer beware....
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Outrageous FEES WOW!!!

Well someone is getting VERY RICH from this site - AT YOUR EXPENSE.
I've booked many vacation rentals before but have NEVER SEEN SUCH HIGH FEES - WOW!! Rip off artists just like Ticketmaster and greedy businesses alike. I'll never book with them again.
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Soho crash pad had been crashed,,,,,,,,,

I am appalled AIrbnb has no controls established to verify the validity of some of their hosts. If they fulfilled the requirements they have established for some of these hosts, possibly they would not be plagued by their horrible reviews. I advised the host I Would not be arriving before 7:30 PM. I arrived, was requested to stand outside the door while the host cleaned up the place. I kindly asked if I couldn't sit at the table, which was permitted. The host did a 5 minute clean up, trash was piled up by the door. Now for the space I was given, a twin box spring on the floor with a mattress and some type dirty mattress topper on top of it. The sheet was thread bare and the 3 worn out blankets on top could not have been washed in months. what if I had been allergic to cats. There was no toilet tissues in the apartment and the host went to a nearby market and picked up one roll???.?. Apt. Had no paper towels, facial tissue and no wash cloths. The towel I was assigned was I hope clean but so dull it was possibly laundered with jeans or something disgusting! Now for the bathroom, The shower curtain was too long for the shower and on the shower floor around the bottom of the curtain, was a soapy fungus. I can only imagine the bacteria in this slush. The place was so nasty that I refused to put my makeup bag on the sink surround. After the second day, I found some spray bathroom cleaner and bought a bottle of chlorine to clean the bottom of the shower. I swill not go into the condition as I refused to eat anything there. I am so appalled that this girl would live in this environment, but then she had a nice bedroom. I am sorry to write this report because she seemed like a nice person. Maybe her Mother didn't teach her the basics. I deserve my cleaning fee returned.
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Be careful! AirBnB is not on your side, do not trust this company

I recently rented a place in my home city of Los Angeles for one month while I was between apartments. The person who rented to me was extremely annoying, had a homeless alcoholic hanging out on the property, and I was glad to leave. Two weeks after leaving, however, I began to receive nasty text messages from the homeless person, and four weeks later, the home owner actually called my employer and accused me of stealing his truck. I've been to the police, as well as AirBnB, and neither offered me much help or protection. I will never, ever use AirBnB again. Just be very careful - you cannot trust the reviews on AirBnB, and they do nothing to protect their customers - no background checks, no support, no nothing.
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Greedy company - poor service

I can't believe they keep their outrageous 6%-12% service fee even if a guest cancels and does not stay at the property. Even if the reservation is months away. Insane
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DO NOT USE Untrustworthy Fraudulent Website DO NOT USE

Six of us had booked an apartment in soho New York via this fraudster website. we've just been scammed out of £2100.00 we are absolutely crestfallen and we paid via BACS transfer so will not be able to get our money back. When we tried to pay via credit card it came back fraudulent activity. Looks like someone has breached Airbnb firewalls and are running riot in their site or are able to duplicate it. BE WARNED IT IS NOT A SITE TO BE TRUSTED AND IS RUN BY FRAUDSTERS!!!!!
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Awful Customer Service

I don't normally bother to leave reviews but my experience of trying to contact Airbnb Customer Service has been so frustrating I just couldn't help share it with others. They had given us a $25 travel credit for referring a friend but it wouldn't appear in the Coupon Section as it automatically did in the good old days when the company was still small and cared for its customers. So, after reading the relevant part in their FAQs making sure there's a problem with ours, I give them a call (the numbers are supposed to be for Emergencies). After 25 minutes of listening to their horrible music clips (composed by their 'talented' staff, the voice keeps telling you, with ways to buy it!) I finally hang up and try their other number...Same Story! So I write them a message, and a ticket number is issued. A few hours later, a standard email is sent telling me to read the link in their FAQs! They hadn't even bothered to read my message...just looked at the subject and assumed all their customers are too lazy to read the FAQs. In short, awful customer service!
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Expérience vraiment désagreable.

J’ai fait deux réservations pour un voyage à Paris, la première réservation comprenait la période du 03 septembre 2013 au 25 janvier 2014 et la deuxième pour la période du 26 janvier au 1er février 2014, toujours pour le même appartement. Pour la deuxième réservation tout s’est passé tranquillement, en revanche, pour la première je ne peux pas dire la même chose : l’Airbnb a retenu une caution du montant de 600€ sans aucune réclamation de mon hôte. J’ai pris contact avec eux pour régler la situation et la réponse obtenue est que le problème arrivait chez l’entreprise responsable de ma carte crédit, l’American Express, sous le prétexte que l’Airbnb ne retient plus de cautions. D’après eux, la réservation comprenant les 144 nuits est restée sans aucune caution, car ils ont annulé le prélèvement, auprès de l’American Express, 7 jours après mon arrivée chez mon hôte, c’est-à-dire, le 9 septembre 2013. Je trouve cela incroyable et inadmissible !
Maintenant l’Airbnb ne veut pas me rendre le montant concernant la première caution, d’après eux, je dois le demander à l’American Express. J’ai déjà regardé dans tous mes relevés bancaires et il n’y a aucun vestige de l’annulation du débit de cette caution. Je voudrais régler cette situation, mais l’Airbnb se montre inflexible. Alors, je prie à l’Airbnb, tout simplement, de me rendre les 600€ concernant la caution de la réservation DSSHMD.
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Platform for scam artists

I wired money via Western Union after being told the Airbnb account at a Barclays in London had not been received. Heard back and was sent a confirmation receipt with airbnb logo and the like. When the holiday came uo, I tried contacting the host and email doesn't exist. I just found out from the Sotheby's realtor (this after putting the home address of the supposed house and having the listing come up) when I was told the house is only for sale and has never been for rent. My only contact for this property was through airbnb. The scammer contacted me after I inquired on their website. They have washed their hands.
I don't consider myself an idiot, though I do know.

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About this company

Don't stay at a hotel. Airbnb is a global network of accommodations offered by locals. It's more fun and very cheap, especially in big cities like New York, San Francisco, Paris, etc.

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