Flew home from Miami to Copenhagen via Paris. The plane was diverted due to snow from Paris to Lyon. No information, rude cabin crew that was almost unable to speak english. Captain made several announcements only in french! Plane was parked 6 hours on the apron in Lyon. Passengers were unable to exit, no service, no info, no fresh air, no food, no water. At one stage this caused a mutany on board where several passengers started shouting/pushing and the Captain had to interfere. One had the impression that the situation was on the edge to spiral out of control. Terrible experience!
Finally Paris got reopened and after landing at CDG airport no efforts were taken from Air France to make sure to book us onto the next flight to Copenhagen. We only heard the airport speakers saying: "Please everybody go home" ehh long walk home from Paris to Copenhagen!
We went to the transfer desk were ONLY 3 Air France employees (that is correct only 3!!!) were attending about 5.000 stranded transit passengers. The cue must have been 200 meters long. Mayhem, shouting and pushing was the order. Lots of passengers had given up sleeping all over the concrete floors. No effort was made to help them and no effort was made to call in more staff for the transit desk.
We got home delyaed more than 24h and later complained to the airline by several emails. They never responded and ignored all our efforts to get compensation. We had considered to sue them with a lawyer, but gave up in the end as we just wanted to forget the horrible experience.
NEVER EVER AGAIN!!!!!!!!
Plane delayed from BLL, and then I was denied to get on my connection to SOF, Got transferred to later plane, but then they lost my luggage..
Last time i was waiting 1 hour in CDG to make a baggage drop, 100 people waiting, and only 5 working the counters..
The worst Airline I ever used..
Cabin crew and general staff were rude. Always over booking for some reason. I flew from Charles De Gaull. Baggage allowance is awefully limited and he price is a rip of for what you get and the chairs feel like there is material superposed on steel rod.
Also the cabin crew terrified me. They walked around in trench coats looking like the Luftwafa or the Gestapo. The looks not the character. Also in ceveral airports I have landed at we have had to walk across part of the take off area to get to the terminals even in the rain they wouldnt get a coach. Take British Airways or EasyJet ro RyanAir.
Je vole régulièrement sur air france entre la France et le continent Africain pour raison professionnelle et il est rare qu'un voyage se déroule sans stress: perte de bagages, surbooking, demandes spécifique tel que les repas non pris en compte, retard sans informations pour la correspondance, grèves au moment des vacances scolaires (nous avons une fois passé 72 heures dans roissy charles de gaules), panne informatique sans pplus d'explications.
Le pire reste la hot line à 0,34ct l minute où l'on me recommande systématiquement de consulter le site internet après discutions et où les interlocuteurs se permettent une condescendance qu'ils ne se permettraient pas en face à face.
La nourriture à bord est tout simplement horrible, régulièrement il n'y a pas le choix contrairement à ce qu'ils annoncent, le pain est systématiquement rassi au départ de l'Afrique.
Le système de "fidélisation" flying blue est incompréhensible, il faut passer un temps fou pour contrôler que nos voyages soient pris en comptes.
Le point positif est que Air France déssert beaucoup de pays avec une fiabilité qui semble acceptable. (hormis le Rio-Paris qui a levé une polémique sur la formation des pilotes)
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