We journeyed to Gatwick during the afternoon on the day before we were due to fly to St.Lucia - no pressure or heavy traffic. Arrived at the airport where parking was easy, bus arrived within minutes - from parking to checking in at hotel less than 10 minutes.
We had an extremely enjoyable evening, good food and a couple of drinks in pleasant surroundings.
In the morning we strolled into airport and spent a leisurely couple of hours chilling in the No. 1 lounge, where we enjoyed breakfast snacks, tea and coffee. An excellent way to start our holiday.
The hotel room was adequate, after all, we're only going to sleep in it. Trying to get anything to eat or drink was a nonsense. Stood 20 minutes at the bar trying to get a drink. At 8.15 the restaurant was full and places wern't available until 9p.m. Not wanting to eat too late, we opted for a bar snack. Big mistake!! Ordered the 2 burger meals; there were a few 'technical difficulties' - the computer was not playing. As the kitchens were only adjacent to the bar, we couldn't understand why the staff couldn't simply walk through and give the order. The snacks didn't appear in the first 20 minutes, so we asked the staff. Still computer issues. After 40 minutes, we asked again; still no joy. After an irate dicussion with the staff, the meals finally appeared 65 minutes after ordering, at 9.25!! So much for not eating late. The meal itself was quite acceptable, but don't go along and expect to get served within an acceptable time frame!!
When booking the hotel we had no idea which one it was. Room was standard, but clean and the restaurant and pub served good food. Wake up call on time, so was transfer to and from airport. Car had been "stored" off site and it had an extra 20 miles on the clock, but for the price it was a bargain. Will use this service again
The car park was very full as their was an Indian wedding taking place and it was difficult to find a space. On arrival the male staff standing around, did not offer to help us struggling with our cases through the doors, despite one of our party being on crutches. The rooms were clean and comfortable, with all necessary ammenities. The meal was very expensive, but good quality. We did not have the breakfast. The bus service to the airport was very efficient and easy. The staff working at the reception desk were very helpful.
thankyou we've never done this before with your help it was perfect. We got married at gretna green stayed in the ramada hotel on Glasgow airport got an early morning call went to airport used the VIP lounge which we arranged through you then went on an amazing holiday thankyou .
The hotel was very close to the airport and offered an easy check in service and place to leave the car. The bus to the hotel was very busy and only had one exit making it quite chaotic when being dropped off at the south terminal.
Excellent Hotel, Good customer relations, Good food. Quiet location so could get a good nights sleep. Only onecriticism, lift to second floor not always working properly and appeared to be very old and delapidated.. My 65 year old friend ended up carrying her case up 2 fights of stairs.
Our arrangements were complicated, and we needed to rely heavily on the Stay and Park facility offered by the hotel. Our party consisted of 5 adults and 2 children, so we booked 2 rooms overnight, and the 5 of us not going to the Coldplay concert ate at the hotel. The rooms were comfortable, the evening meal was very good, the children were well catered for, and at 4.15am our driver was there waiting to take us to the airport. We were able to leave our cars at the hotel car park for the 12-day duration of our stay abroad, and despite heavy traffic due to the Download Festival, we were collected promptly from the airport and transferred to the hotel car park.
Everything went smoothly, the overnight stay at the premier inn was very comfortable and the reception staff were very helpful, the car parking was easy and there was a bus straight away to the terminal and the driver was very helpful and told us which bus to get on the way back. Very impressed and good value for money.
This is the second time that I have used the park /fly services of the Sofitel Hotel at Gatwick.Both the hotel and its park/fly services are of a very high standard. Should they continue to offer such good services then I will always use them in preference to all others,